Awesome central hotel with incredible views of the city (you have to remember to open your window shades to see...!) The main lobby is on the 27th floor of the building, so all of the rooms are on even higher floors, giving you these magnificent views. I would say the best thing about the hotel is its proximity to Tokyo Station - it's just outside the Nihonbashi Exit [it's essential to note this because finding the hotel is a challenge for a first-time visitor!], so you can take the Narita Express train from the Airport and not have to make any more transfer to get to your hotel. This is incredibly convenient in a huge city like Tokyo, especially if you are planning on taking the JR Shinkansen to surrounding cities, as most train lines are accessible from this station. The hotel is also very clean and has wonderful amenities and service, providing you with most toiletries that you can think of.

The rooms and bedding are very clean, but there was sometimes a bit of a musty smell as if there had been water somewhere around...

Located very close to Tokyo station, this hotel provides incredible views, clean and comfortable rooms, and serves as an excellent home base for any long term stay in Tokyo. The hotel lobby is accessible by exiting Tokyo station using the Nihonbashi Exit (NE side of the station), entering the Sapia Tower, and taking the elevators to the 27th floor. Our room was located on the 31st floor and offered tremendous views towards the North and East. A Bellmart Kiosk convienence store is located at the Nihonbashi Exit, which made getting snacks, drinks, etc. easy when returning to the hotel from the station. Tokyo station itself is gigantic, and has numerous shops and restaurants. Be prepared to wait in lines to be seated at restaurants or even entering stores due to the amount of people!

Tokyo station is massive, and it can be confusing to navigate to the hotel if you are arriving by train. One source of confusion is that the West side exits of the station are named "Marunouchi", the same as this hotel. However, this hotel is actually located on the North East side of the station. Make sure to look for the "Yaesu North Gate/Exit", "Yaesu North Underground Gate/Exit" or "Nihonbashi Gate/Exit" signs. From the two "Yaesu" exits, proceed North and you will reach the Nihonbashi Exit.

The location was very convenient to sightsee, eat and shop. Close to the Imperial Palace, Marunouchi area for eating and shopping, walking distance to the Ginza area, and right next to Tokyo Station complex which has eating and shopping options as well. I chose this hotel not only for the above, but because it was a major Shinkansen stop to travel outside of the Tokyo area.

Our room did not have a view and was on a lower floor. If I recall, the window view was another concrete wall and other rooms. I guess the plus to this is that we were rarely in our rooms, but to sleep.

Location is fantastic - only 10 m of open air between Tokyo Station Nihobashi exit and the hotel Ground floor entrance. Also, the food hall inside Tokyo station is right downstairs. Very convenient. The view is superb - Our room (and I believe most rooms of the hotel) has a fantastic view of the train lines coming out of Tokyo. Since it's high up at 30F, the view is breathtaking to say the least.

The size is a little small. there is no space for a proper chair. Walk to Airport bus or Narita Express is long. The bus stop from Narita is right at the door of the hotel, but the bus to Narita is at Yaesu South Exit , that's like 400m away. The same to Narita Express - it's at the south side of Tokyo station, it's a long walk but all flat and easy to roll the luggage.

Extremely close proximity to Tokyo station, lovely and helpful staff, facilities are clean as you would expect in Japan, decent view from our room and having a full size bathroom was a nice change.

Not really the biggest issue but navigating to the hotel may be a bit of a maze coming out of Tokyo station (do your research beforehand).

We like the fact that it's next door to Tokyo Station JR which has a labyrinth to other lines including metro. In Tokyo Station there are variety of dining and drinking places including supermarket.

There is no direct connection to any nearby shopping centre. We'd have to walk several minutes to a few shopping centre. It's hard to find for any taxi or private hire car to pick us up or drop us as there is only bus stop and taxi rank in front of the Tokyo Station as well as the hotel entrance (not the lobby). The ambience/lighting of the lobby and corridor were dimmed making it looking gloomy most of times.

The room's size is pretty good comparing to Tokyo hotel rooms. The staff of the hotel is awesome The location is prefect, close to the Tokyo station and other Metro stations

The bathroom is very very old and you can feel and see it right away You have to take 2 different elevator to get to your room because the lobby is on the 27th floor

Amazing experience, the hotel is very well situated very close to Tokyo Station. We stayed at 33rd floor and the views were absolutely stunning. Note that the temperature inside the room can be changed by guests which is great. In the bathroom the lights close to the bathtub are dimmable so they look like a candle light. Also, soaking while watching the beautiful view of the train tracks and wonderful sunset is an unforgettable experience. Yes the room was pricey, but it was worthy. The staff is professional and will bring your luggage to the room if you arrive early and want to visit or shop before checking in. The bed is super comfortable and the pillows are great too. We will book again for more than one night during our next trip to Japan. We wouldn't stay anywhere else. Many thanks for your great hospitality.

There is nothing we didn't like.

I loved being so close to Tokyo Station. You can walk outside the hotel and take a left and you are right at the station. Very close to the bus terminal, shinkansen line etc. The rooms were larger, than your average hotel. I got used to the free toiletries, toothbrush, toothpaste, mouthwash, hair brush, face washes etc. The hotel staff kept the room so clean. We also had a huge duffle that we had shipped to the location from our other hotel and they were kind of enough to bring it up to us when we settled inside our room.

I can't think of what I didn't like from our stay there.

This hotel has a great location right on top of Tokyo Station. You literally walk out of Tokyo Station from the Nihombashi Entrance, into Sapia Tower and up to the 27th floor for hotel lobby and reception. I was pleasantly surprised at how easy it was to get from the Shinkansen to this hotel; lots of signage to show you the way. Being close to Tokyo Station you have quick access to tons of food and shopping options. The hotel also has a formidable breakfast buffet at TENQOO. You don't hear much of the train noise being thirty stories up in the air, but it's certainly great to look out the window and watch the different lines come and go.

The Nihombashi Entrance corridor is lined with many restaurants. There is one teppanyaki place in particular that always smelled so good!! It always made us hungry to pass through this area, even if we were just catching another train to a different part of the city. That place always had a line, so we didn't get to try it, but based on the smells and how busy they were, I am certain it is good. So many restaurants and so little time (and stomach space).