Nice, clean new hotel with excellent and helpful staff. Onsite onsen with massage facilities and small restaurant were nice also.

Nowhere to hang towels in bathroom and no simple breakfast. You have to either pay for an expensive full breakfast or a buffet. No option to just get toast and coffee or anything simple like that. Nothing is open early in the adjacent shops and restaurant area before 10 or 11 am and breakfast is not served that late anyway.

Convenient to airport and 24/7 Lawson (convenient store). Staff were very helpful and accomodating. As advertised. Selection of firm and soft pillows, bed was firm. Great black out windows and access to great spa/gym facilities. Ice machines on our floor w/ a vending machine. Complimentary drinks. Shampoo/conditioner/body soap gentle on skin/hair. Great size bath. Enjoyable stay.

Air conditioner in room has low power, poor ventilation/circulation of air in room. Bathroom has no extraction fan. We travelled in early Winter so it may be uncomfortably hot in Summer as the rooms facing the river catch the sunset and majority of afternoon heat if the aircon is insufficient at cooling and producing airflow. TV always turns on whenever we leave or enter the room - not a big deal, just an observation.

Location is conveniently located inside the airport so you don’t have to worry about walking in the freezing weather in winter. All the drinks in the fridge are complimentary which is very rare in hotels. Good amenities provided. Housekeeping is very good. Breakfast is served as a set meal which was very healthy. Bed is firm and shower pressure is one of the best in Japan. We stayed in 6 different hotels during our Japan trip and Villa Fontaine was the best. Staff always greeting us with smiles and are very professional. Premier is way more quieter and not so busy as Grand which is good if you don’t like crowds but of course, you’d pay more.

The long walkway from the terminal to the hotel. Perhaps hotel could consider having a buggy service for passengers with multiple luggage.

Location - exceptional if you come in by T3 (sorry ANA flying folks need to hop onto the shuttle bus but it isn’t half bad if not for the accompanying luggage). Luxurious spacious room with a view of Fuji on a clear day - better layout compared to Villa which feels narrower. Quiet Ambience - tucked away from the mainstream Villa Fontaine check-in. Personalized service - always easier to navigate check in traumas with the human touch compared to the auto check in kiosk at the mainstream Villa. Access to airport onsen - always welcomed for the work weary traveler looking for a respite in a hot soak.

Food - The flounder fish on one of the Japanese breakfast day taste suspect and led to a bad case of gastroenteritis but we didn’t find fault with the hotel, nothing we could do except to ride out the storm. Not a fair reflection of the overall service but a tale of caution for those on the roads. The American breakfast was fine though and offered a redemption for the subsequent sensitive stomach day.

Super comfy beds and pillows. Everything works and well constructed. Fridge and fabulous alarm clock sturdy and no noise. Also no airport noise. The spa was interesting and gave an extra dimension to our stay. A little more guidance on how to use it would be great as it's unfamiliar for foreign travellers.

The only channels in English that we could find were BBC World News and CNN. However they were unusable as a loud voice speaking in Japanese blasted over the top. Can you please stop this? Either have Japanese subtitles or just let Japanese speakers listen to all the other channels and also enjoy these in English.

The room and amenities were great, the big surprise was the onsen. We got to Japan about 6pm after about 24 hours of traveling. I needed to stay up at least until til 9 to try and even out the jet lag. I decided to try the onsen and it was deluxe! Such a great treat after a 13 hour flight, I also had the salt scrub massage, which was so invigorating after all that time in a plane. The next morning it was drizzling, but the outside onsen in the drizzle-also just lovely. Breakfast was fabulous also-I had the Japanese style and the salmon was amazing. My husband had the western, also great. The gym facilities were extensive as well. This was the best airport hotel I have ever stayed in

Nothing

Massive, modern, quiet and comfortable room (Executive King Room with River View) . The room was pin drop quiet. You'd never know you were near the airport. Great view from the room. We had a river view and could see Mount Fuji (see photos). Staff were extremely friendly and efficient. Probably the best during our stay - and that is saying something (Japan hospitality is incredible) As you would expect, location near the airport of great. Also, there is a Lawsons just a minute away from the hotel entrance. Almost forgot - everything in the mini bar is complimentary!

The only thing is can think of is that it's easy to knock your skins on the bed frame. Both my wife and I did it a couple of times. Ouch!

The location in conjunction to the airport/airport garden was amazingly convenient. Our stay included access to the onsen and breakfast at the connected restaurant on the 4F. The room had a fridge with complimentary drinks and a keurig with coffee pods/etc to make coffee. The room provided toiletries, a weight scale, a hair dryer, iron and an ironing board. There was even a charging cord with multiple inserts for every phone/device available for use. The tv could be connected to your Netflix/hulu and when the tv turned off it deleted the information so no worry of your account staying. The TV had an option to watch the progress of your laundry machines, they are available for use at an extra cost. The river view was beautiful. We spent quite a bit of time watching the fish hop out of water, the subtle waves, the boats and looking at the view of Mt. Fuji. The staff were very attentive and kind! They definitely provided a welcoming environment and attributed greatly to such an amazing stay. It was truly a glamorous experience!

Nothing, the entire stay exceeded my expectations.

Good breakfast, I enjoyed every morning. It is not the reachest choice i have ever seen, but it was definetly a good breakfast. Spa with onsen it is one of the key benefits of the hotel - 24h without extra charge. Nice bar, nice room, with shower cabin and bath. I have stayed in many hotels in Tokyo. My final opinion: I would repeat my stay in this hotel with pleasure.

Rapid laundary and ironing service in such a big hotel was missing for me. Laundary service was provided, but if you arrive sunday, and you have meetings on monday you can't rely on their service as it will take time.

The room was clean and the layout was very nice. There is actually a work space/desk, which is lacking at many hotels nowadays, although the TV is basically on the desk. Everything provided in the refrigerator upon arrival was considered to be a welcome drink which meant there was no charge to consume anything. The somewhat separate bath, shower, and toilet spaces was nice, though this us common in Japan and in many hotels the toilet is by itself in a totally separate space. The level of service in this particular side of the property (there is a "premier" side and a "grand" side; this was the premier side) was excellent. The property also has a 24 hour onsen with a 24 hour restaurant. Very convenient to use upon arrival or before departure, though it can get crowded and the water could be hotter.

Some of the switches for lighting, etc were poorly designed it chosen. They appeared to have tried to repair them or get them to last a bit longer, but they definitely were not meant for hotel usage. The hotel was less than a year and a half old and this shouldn't have been a problem. There was no area to unpack and pack luggage unless you used the sofa/seating area or the beds. This wasn't due to the size of the room, but more to the way space for this particular task was allocated.