The rooms were very nice and comfortable, they looked newly renovated. Staying on the side with the park gives a great view, making the experience very relaxing. The showers were nice and comfortable. Staff was extremely helpful through my stay!

The pool is very cold, the restaurant at the hotel is very slow

We booked this for 1 night before flying to airport. Efficient check in/out. Staff were very accomodating! Next to Maasai markets (Tuesday), room was spacious and clean. They provided a lovely cake for our honeymoon. Breakfast was organised as take away as we needed to go on a safari tour and they provided so much food and it was yummy!

Miscommunication occurred when organising tour. A few mosquitos around the room - some repellant would benefit.

The location, the staff, the ambience, the room, the restaurant, the food, the baggage storage facility. Everything that I was looking for as a transit hotel before my journey to Masai mara was wonderful. The check in process was smooth, the check out was more smoother. They helped with the baggage storage when I was away for 2 days at Masari mara. A special mention to their restaurant which has the best ambience and the best food. The location is in the city but the rooms towards the trees make you feel you are away from the hustle. Definitely would recommend this hotel to anyone visiting Nairobi

Nothing to be honest

they were able to offer us a packed breakfast as we had an early start

it did not have a lift

I stayed in the property for the first two days in my trip in Kenya and left for visiting other cities. But I came back for lunch every time I had a stopover in Nairobi. It’s only 5min walk to national museum, and the hotel is one of the four oldest hotels in Nairobi decades ago! What impressed me the most is the staff here! They are really warm and genuinely concerned about the safety and happiness of their customers! I feel safe and very happy during my stays here! I particularly want to thank one of the staff, Lidian, for your help. I would book this hotel again if I come back one day.

Maybe you can include breakfast in the room fee?

The property is in an excellent location—close to Nairobi’s business center, and it’s conveniently situated right on the highway, making it easily accessible from the airport in just minutes. While there is a restaurant on-site that looks good, I opted to visit the nearby Mawimbi Seafood Restaurant, which I highly recommend. The hotel itself, along with the staff, is both friendly and secure.

However, the proximity to the Nairobi River is more of a disadvantage than a benefit. The river is extremely polluted and gives off a strong odor, which slightly affects the hotel’s surroundings. Additionally, there are many mosquitoes in the area, and while the hotel staff does their best to manage them, it’s a tough challenge that’s almost impossible to completely solve.

The staff was always helpful and friendly. The restaurant had great food and a wonderful cozy garden. The room was clean and spacious. It was also very affordable compared to similar establishments. There was even a pool, but I never used it or even checked it out so I can't comment on it. Will probably stay here again next time I'm in Nairobi.

There was some noise coming from next room/upstairs sounding like someone was moving furniture around. I don't know if it was a guest or staff moving things around. Happened a few nights in a row. The first night the water was dirty due to some problem caused by flooding from heavy rain, but the problem was solved the next day

Over all a good safe location in Nairobi. The hotel is set in gardens giving it a feeling of spacious. There is a large pool in the front of the property set in a private area. There are a few areas to just sit and relax that are not bars or restaurants which is good for groups travelling together.

The restaurant is good for selection but slow and unorganised. If they have the buffet working they aren’t happy to let you buy a la carte. If leaving early in the morning sort account the night before because the restaurant doesn’t send bills to reception and you can be delayed. Reception staff are excellent.

Situated between the city centre and Westlands, so very central for most places. It had a large carpark with security and staff at the hotel were friendly and helpful. When we checked into our room it was facing the toll booth so we asked to be moved due to the noise all night and then we had a garden facing room which was much better (room numbers 1-16). There’s no lift so if you have trouble with stairs ask for a room on the 2nd floor.

I booked this hotel for the location but also as it had a pool that I thought would be lovely at the end of a hot day but there were hardly any beds or chairs around it so on the one occasion we tried to use it we ended up sitting on concrete benches, not at all relaxing! A small fridge in the room would be a fantastic addition.

The hotel was right next to the freeway but there was no traffic noise. The breakfast buffet was beautiful- with a few local dishes included. The bar staff were very responsive to requests for drinks and food- which were reasonably priced. Room was lovely. First place in 5 weeks to provide a queen bed for me and my husband.

Had trouble opening the door. It involved a key a lock and a swipe card. Maybe it was me but I had to get the staff to show me a 2nd time. Maybe when taking visitors up to their room for the first time, staff need to show how to unlock the door. We were just given the key as the staff member taking our bags had already opened the door.