Excellent facilities in apartment, daily cleaning

The location was central to my travel around the city and only a short distance via the city expressway from the airport. The security which was a concern during my stay due to protests in the CBD was thorough yet professional. I never felt any concern for my family and I. The apartment was comfortable, clean and had what I needed to make meals during my stay. I had to change rooms half way through my stay but the lady at the front, who’s name was Daisy I believe, was more than accommodating. She understood my concerns with the initial apartment and quickly found a solution and followed up to make sure the new apartment was as expected. On my next stay in Nairobi, I will definitely stay at the property again.

Longonot was very helpful in holding our bags while we traveled to Mombasa for 5 days. They also worked with us to help us to trade a night when the demonstrations got too bad in Nairobi and we were concerned roads would block us in, so we left a day early and they credited us for another night of our stay.

Nothing major. We had 3 rooms for each stay. The washing machine didn't work in one of the units. We all had different amounts of water/coffee on our counters, some had no water, some had two waters. We went down to talk to them but they told us we had to pay for more waters, which made no sense, since we didn't actually have it in all the rooms.

Spacious, clean, and felt like a home away from home. Hot showers, free toiletries and bottled water were bonuses. Stocked kitchen if you desire to cook. Great living room space with TV to lounge in and relax. The most noteworthy quality was Longonot Place Apt's staff who deserve 10+++ stars. From arrival, Daisy, the receptionist greeted me warmly as if old friends or family. She continued to check on me throughout my time to make sure I had all I needed for a comfortable stay. Loved it so much at Longonot apt that I extended my stay another night here. Definitely made some lifelong friends here and anticipate returning within the next year. Thank you Daisy and everyone at Longonot!

No AC, but I stayed in mid September with mild temps, so not a deal breaker. The apt is large and airy enough.

Check in was seamless. We were able to get to our apartments without an issue. The restaurant was great and the owner made sure we were satisfied with our meal and service. The apartments were clean and roomy. The location was good. It is right next to The Norfolk Hotel and if you walk past the Norfolk and across the bridge to Biashara Street, there are shops, restaurants, and places to get your cell phone SIM cards, etc.....very convenient. We had to leave a day early due to some protests and unrest in the area. We spoke to the front desk and they gave us a one night credit, which we will use when we come back to Nairobi before flying back to the United States. We were very thankful they were willing to work with us on that.

The dryer didn't work all that well, so we did have to hang up some of our clothing. Not really a huge deal, but a mini inconvenience. We didn't even let them know because it wasn't too much of an issue. The other thing we had some chuckles about was the fact that the plugs were too high for the appliances, so we had to put the water kettle on top of the toaster in order to reach the plug and then had to put the toaster on top a box in order to reach the plug. Again, not really a big deal, but we found it humorous.

Spacious rooms. Well-designed space. Well-stocked kitchen. Helpful staff including the guards who helped us carry our luggage.

The electric cooker kept turning itself off in the middle of cooking. The TV was very unclear. They use DSTV, but the images were very grainy. The restaurant is managed by a third party, and since the swimming pool is right by the restaurant, the restaurant staff do not treat the apartment guests, especially children who tend to be noisy and playful, with kindness.

The location and facilities were excellent. The room was similar to what was advertised, except for a self-catering apartment, they are very very stingy on cutlery and servicing the rooms. The area and building were secure and well-kept. The restaurant on the ground floor is superb (except for the music that starts at midnight).

Servicing the rooms with towels and cutlery was poor. In self-catering apartments, especially when the number of guests is known, it is unreasonable to expect each must be asking for towels, cutlery and stuff. The loud music that starts at until early morning hours just is disturbing.

I liked everything. Classic, clean, beautiful decor and apartments arrangement. Beautiful tile floors and city views. Great location - at the outskirts of the central business district (CBD) but easy walk to most of the CBD - though I wouldn't recommend the walk at night. In Nairobi one needs to know where you can walk around safely at night , or even during the day. The property itself is secure and safe and even more so if you hire a car and drive around or take taxis. Award winning seafood restaurant at the property (Mawinbi) which has award winning decor and art. Although you can cook in your apartment, both the art and the food are worth popping downstairs to Mawimbi. Also right next door to Norfolk Hotel if you want more great food, bars/ restaurants and hotel ambience. Walking distance to Museum of Kenya (for Kenyan culture and history). Superb room service, efficient and professional reception. Access to laundry (washing machine) and also dry cleaning facilities.

For those staying a few nights, it would be great if reception offered laundry detergent etc in small quantities even if it is for sale.

Superb location and really safe. Luxury accommodation at a great price and professional and friendly staff. The apartment we took was enormously spacious and we would have stayed longer if we had the budget. The interior is very nice and the bathroom excellent. A nice kitchen where we could have prepared our own meals with ease and convenience, if we had the time. Because of the layout of the apartment, there was a lot of privacy. Overall Nice view over the city. The good thing about the location is that it's in a relatively ordered and safe part of town near a university campus.

I wish it was a bit cheaper, although I don't think we paid too much. This was good value for money. I would have enjoyed a smaller apartment of this level at a lower price, though.

The hotel is good overall, I recommend you book the hotel for a few days, and see if you like it. I recommend this hotel.

house keeping come to clean the room but leaving the room for 30 min without clean towels, or garbage bag, where i need to put the garbage in this time? the room was dirty when i come, there was cupule of things the i call the maintenance man to fix fan is mandatory here! so ask for it when you come to check in! The washing machine must be improved, maybe even get new washing machines than the two you have.