376 reviews
From
$341Kenyatta Avenue,, Nairobi, 00100, Kenya
376 reviews
1/105
From
$341Spa/Wellness packages
Outdoor swimming pool
Kids' pool
Free Private Parking
Free wifi
Free spa
Air conditioning
Kid-friendly buffet
Nairobi Serena Hotel is a luxurious 5-star hotel located in the heart of Nairobi, Kenya. Just 0.3mi from the city center, this hotel offers a convenient location with easy access to Nairobi's attractions. The hotel has received 376 reviews and offers an array of amenities to ensure a comfortable stay.
The hotel provides a range of excellent amenities, including free breakfast, a spa with wellness packages, an outdoor swimming pool, a fitness center, and a restaurant. Guests can also enjoy free WiFi, air conditioning, room service, and free parking on-site. With a pet-friendly policy, a kids' pool, and kid-friendly meals, the hotel caters to families as well.
The Nairobi Serena Hotel offers a luxurious stay in a prime location, making it an ideal choice for travelers visiting Nairobi. With its impressive amenities and positive reviews, this hotel provides an excellent option for those looking for a comfortable and convenient stay in the city.
In addition to its first-class amenities and remarkable location, Nairobi Serena Hotel offers a delightful dining experience at the on-site restaurant, Maghreb. This family-friendly restaurant boasts an international cuisine, catering to a wide range of tastes and preferences. With a cozy ambiance and delectable dishes, it is the perfect place to indulge in a scrumptious meal after a day of exploring the city. The hotel also accepts various payment methods including cash, Visa, American Express, Mastercard, and Maestro, ensuring convenience for all guests during their stay.
For those seeking a relaxing retreat, the hotel features an outdoor swimming pool where guests can take a refreshing dip or soak up the sun while enjoying a cool beverage. The pool area provides a serene escape from the hustle and bustle of the city, offering a tranquil oasis for unwinding and rejuvenating. Whether it's a leisurely swim or simply lounging by the poolside, the serene ambiance makes it an ideal spot to unwind and recharge.
With an array of luxurious room types, including Executive Suites, King Rooms, Business Suites, Superior Double Rooms, and Deluxe Double Rooms, the Nairobi Serena Hotel caters to the diverse needs of its guests. Each room is meticulously designed to ensure maximum comfort and style, promising a restful and enjoyable stay for all visitors. Whether traveling solo or with family, the hotel's accommodations provide a perfect blend of elegance and modern convenience for a memorable stay in Nairobi.
Closest airports
Nairobi Wilson Airport
2.4miJomo Kenyatta International Airport
8.2miSpa/Wellness packages
Outdoor swimming pool
Kids' pool
Free Private Parking
Free wifi
Free spa
Air conditioning
Kid-friendly buffet
Kids' meals
Beach umbrellas
Beach chairs/Loungers
24-hour front desk
Non-smoking rooms
Bar
Fitness center
Landmark view
Garden view
Soundproof rooms
Elevator
Room service
Restaurant
Terrace
Garden
View
Wheelchair accessible
Balcony
Extra long beds (> 6.5 ft)
Upper floors accessible by elevator
Free toiletries
Soundproof
Bathtub
Private Bathroom
Parking On Site
Show 11 photos
Superior, Single
More details
Show 3 photos
Deluxe, Queen, Balcony
1 Queen Size Bed
280 sqft
Balcony
Minibar
Wheelchair accessible
More details
Deluxe Room with Balcony Single is 280 square feet and includes either a queen-size bed 150-154 width or 2 single beds 80-130 width plus balcony, desk, satellite tv , hairdryer, and safe and is Wheelchair-accessible.
Show 4 photos
Club Executive Floor
+
More details
Show 11 photos
Deluxe, Single
More details
Show 3 photos
Deluxe, Single, Balcony
Balcony
More details
Show 3 photos
Club, Single
More details
Show 4 photos
Club Executive Floor, Queen
1 Queen Size Bed
280 sqft
Minibar
Wheelchair accessible
x4
+
x3
More details
Club Room on Executive Floor is 280 square feet and includes either a queen-size bed 150-154 width or 2 single beds 80-130 width plus satellite tv , hairdryer, tea and coffee making facilities , and safe and is Wheelchair-accessible.
Show 11 photos
Deluxe, Queen
1 Queen Size Bed
280 sqft
Minibar
Wheelchair accessible
More details
Deluxe Room Single is 280 square feet and includes a queen-size bed 150-154 width plus hairdryer, tea and coffee making facilities , and safe and is Wheelchair-accessible.
Club
1 King Size Bed
More details
Show 10 photos
King Room
1 King Size Bed
x4
+
x3
More details
King Size Bed
Show 18 photos
Executive Suite, Single Use
1 Sofa Bed
1 King Size Bed
550 sqft
Garden view
City view
Private Bathroom
Bathtub
+
More details
Indulge in luxury in our 549 sqft Executive Suite, featuring a King size bed, air conditioning, and a garden view. Enjoy extra long beds, a soundproof room, and a private bathroom with a bathtub.
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Business Suite
1 King Size Bed
x8
+
x5
More details
Standard Room
x4
+
x3
More details
Standard
Show 11 photos
Superior, Queen
1 Queen Size Bed
475 sqft
Minibar
Wheelchair accessible
x4
+
x3
More details
SINGLE SUPERIOR is 474 square feet and includes a queen-size bed 150-154 width plus hairdryer and safe and is Wheelchair-accessible.
Suite
1 King Size Bed
x8
+
x5
More details
Suite King Size Bed
Luxury
x4
+
x3
More details
Luxury
Show 7 photos
King Room, Single Use
1 Queen Size Bed
280 sqft
Garden view
City view
Private Bathroom
Bathtub
+
More details
Stay in our spacious King Room, perfect for solo travelers or couples, featuring a comfortable Queen size bed, air conditioning, soundproofing, and a relaxing garden view. Enjoy a peaceful retreat in this stylish room.
Show 17 photos
Business Suite, Single Use
1 Sofa Bed
1 King Size Bed
625 sqft
Garden view
City view
Private Bathroom
Bathtub
+
More details
Luxurious Business Suite with a spacious 624 sqft, featuring a King size bed and sofa bed, & offering a garden view, soundproofing, & free toiletries. Perfect for 2 adults & 2 children, with air conditioning and access to upper floors by elevator.
Superior, King
1 King Size Bed
Wifi
x4
+
x3
More details
Superior King Bed
Show 12 photos
Superior, King, Single Use
1 King Size Bed
475 sqft
Landmark view
Garden view
City view
Private Bathroom
+
More details
Experience luxury in our spacious Superior Double Room with a stunning garden and landmark view. Enjoy a comfortable stay with a king-size bed, air conditioning, free toiletries, and a private balcony in this 474 sqft room.
Suite, Garden View
x8
+
x5
More details
Suite Garden View
Show 8 photos
Deluxe, Queen/Twin, Single Use
1 Queen Size Bed
2 Twin Beds
280 sqft
Landmark view
Garden view
City view
Private Bathroom
+
More details
Experience the spacious and luxurious Deluxe Double Room with garden and landmark views. Enjoy the comfort of a queen size bed and two twin beds, perfect for 2 adults and 1 child.
Show 11 photos
Deluxe
1 Twin Bed
1 Queen Size Bed
1 Double Bed
+
More details
Deluxe
Show 11 photos
Superior
+
More details
Show 3 photos
Deluxe, Balcony
Balcony
More details
Show 4 photos
Club, Executive Lounge Access
Minibar
Wheelchair accessible
+
More details
Corner Suite
+
More details
Show 20 photos
Executive Suite
1 King Size Bed
550 sqft
Balcony
Minibar
x8
+
x5
More details
Executive Suite is 549 square feet and includes a king-size bed 150-183 width plus living room, balcony, desk, satellite tv , hairdryer, safe, and slippers.
Premium
x4
+
x3
More details
Executive
1 Queen Size Bed
x6
+
x3
More details
8.8
376 reviewsFrom
$341Categories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Breakfast
Featured reviews:
🇬🇧
Sandy
10
10
I wanted to visit the cathedral so the location was perfect as was walking distance. I arrived very late to the hotel and received a warm welcome. room service was available as the restaurant had closed by this time. The room was clean and very comfortable. Toiletries were provided as were some snacks from the mini bar and tea and coffee making facilities. The decor of the hotel was lovely. My booking had not included breakfast so unable to comment on the food but the coffee was very nice. There was no time to enjoy the pool in the lovely surroundings. I would definitely stay again in the event of travelling to Nairobi
No comments
🇩🇪
Eva
8.2
8.2
Friendly staff. Comfortable rooms with a great housekeeping team. Very warm outdoor pool (31 degrees). Lovely spa section with sauna, jacuzzi and wonderful therapies by experienced staff. Breakfast buffet was excellent with a great choice of healthy options, including a variety of fresh juices, homemade muesli with seeds and choices of nuts, milk alternatives such as almond, rice or soy, gluten free options and more. Best a la carte meals are from the Indian cuisine menu.
The waiting time for a la carte meals in the restaurants was often close to an hour, even when it was not that busy. Restaurant service often seems unorganized with either too much attention (by various waiters) or hardly any. Desert was never offered so if you like desert, remember to ask.
🇳🇬
Hamza
8.2
8.2
It is a good hotel. Well managed, with excellent staff and brilliant food. The view from my room is nothing spectacular (tall buildings and road construction). All in all, it was a nice cozy experience.
Could not go out for walks at night. Area said to be unsafe.
🇹🇿
Victoria
10
10
The good hospitality of the staff, especially at the reception! Very professional.
🇫🇮
Jari
8.2
8.2
The room was ok. The pool was big enough, but there are too few sun loungers. The drinks on the poolside were well made and good! Good for a short time stay.
The service at the breakfast! We ordered something from the egg station and asked four times after our order, as it took a very long time. Eventually it came, but it was too late, as we had to leave. The check-in procedure was not smooth and think our taxi reservation was "lost" for a while. Towel rack felt down in the bathroom. Bathroom was small.
🇦🇪
Nishku
8.2
8.2
Overall satisfied with excellent service. Should have Asian Cuisine Restaurants as well which is very popular among business travelers
Limited options for food ?
🇬🇧
Martin
9.1
9.1
The hotel is in a great location. The staff are really friendly and help. Great rooms, great restaurants and facilities. Loved the pool and the fitness centre. Highly recommend.
nothing
🇶🇦
Hassan
10
10
Safety and security are very high in the hotel because of the security men and cameras deployed on the site, both internally and externally. All employees understand the guests and help them in various ways. They are kind in dealing and their style is elegant.
The Wi-Fi needs to be strengthened throughout the hotel, especially at the main entrance
🇬🇧
Hugh
8.2
8.2
It was comfortable and had all needed for a relaxing stay.
Some of the extras were ludicrously priced. Taxi booking from the hotel and movie Chanel’s pricing was out of line. ( More expensive than 5 star hotels in New York.) This is a five star hotel in the 3rd world.
🇮🇪
Arina
10
10
I recommend Serena Hotel for business meetings, where you can have productive conversations over a wonderful lunch or dinner. You can also stay in a safe and comfortable environment and exploring Nairobi and its surrounding areas – there is plenty to see! I recommend visiting the National Museum, the National Gallery, and some small private galleries.
Attractions
Jamia Mosque
0.5miKenyatta International Convention Centre
0.6miAugust 7th Memorial Park
0.6miKenya National Archives
0.8miNairobi National Museum
0.9miSheldrick Wildlife Trust
1.2miKibera
3miNairobi National Park
4miBomas of Kenya
4.6miUhuru Gardens Memorial Park
5.1miGiraffe Centre
7.7miKaren Blixen Museum
8.3miKazuri Beads Factory
8.6miGreat Rift Valley
21.6miAttractions
Jamia Mosque
0.5miKenyatta International Convention Centre
0.6miAugust 7th Memorial Park
0.6miKenya National Archives
0.8miNairobi National Museum
0.9miSheldrick Wildlife Trust
1.2miKibera
3miNairobi National Park
4miBomas of Kenya
4.6miUhuru Gardens Memorial Park
5.1miGiraffe Centre
7.7miKaren Blixen Museum
8.3miKazuri Beads Factory
8.6miGreat Rift Valley
21.6miAirports
Nairobi Wilson Airport
2.4miJomo Kenyatta International Airport
8.2miMaghreb
Cuisines
InternationalAmbiances
Family FriendlyLocation
OutdoorSpa/Wellness packages
Outdoor swimming pool
Kids' pool
Free Private Parking
Free wifi
Free spa
Air conditioning
Kid-friendly buffet
Kids' meals
Beach umbrellas
Beach chairs/Loungers
24-hour front desk
Non-smoking rooms
Bar
Fitness center
Landmark view
Garden view
Soundproof rooms
Elevator
Room service
Restaurant
Terrace
Garden
View
Wheelchair accessible
Balcony
Extra long beds (> 6.5 ft)
Upper floors accessible by elevator
Free toiletries
Soundproof
Bathtub
Private Bathroom
Parking On Site
Accessibility
Bathroom emergency cord
Lowered sink
Toilet with grab rails
Upper floors accessible by elevator
Wheelchair accessible
Bathroom
Bathrobe
Bathtub
Bathtub or shower
Free toiletries
Hairdryer
Private Bathroom
Shower
Slippers
Toilet
Toilet paper
Towels
Bedroom
Extra long beds (> 6.5 ft)
Wardrobe or closet
Business Facilities
Business center
Fax/Photocopying
Meeting/Banquet facilities
Cleaning Services
Daily housekeeping
Dry cleaning
Ironing service
Laundry
Suit press
Entertainment & Family Services
Babysitting/Child services
Playground
Food & Drink
Bar
Breakfast in the room
Coffee house on site
Kid-friendly buffet
Kids' meals
Minibar
Packed lunches
Restaurant
Snack bar
Tea/Coffee maker
Wine/Champagne
Food & drink safety
Breakfast to-go containers
Delivered food covered securely
Food can be delivered to guest accommodation
Front Desk Services
24-hour front desk
Baggage storage
Concierge
Currency exchange
Express check-in/out
Invoice provided
Lockers
Tour desk
General
Air conditioning
Carpeted
Designated smoking area
Elevator
Executive lounge access
Facilities for disabled guests
Hair/Beauty salon
Interconnecting room(s) available
Ironing facilities
Laptop size safe
Non-smoking rooms
Room service
Smoke-free property
Soundproof
Soundproof rooms
Tile/Marble floor
Internet
Free wifi
Kitchen
Coffee machine
Electric kettle
Living Area
Desk
Dining area
Sitting area
Sofa
Media & Technology
Cable channels
Flat-screen TV
Telephone
TV
Outdoors
Balcony
Garden
Outdoor fireplace
Outdoor furniture
Terrace
Parking
Free Private Parking
Parking On Site
Physical distancing
Cashless payment available
Screens or physical barriers between staff and guests in appropriate areas
Room Amenities
Clothes rack
Drying rack for clothing
Iron
Socket near the bed
Safety & security
24-hour security
CCTV in common areas
CCTV outside property
Fire extinguishers
Key card access
Safe
Security alarm
Smoke alarms
Safety features
First aid kits available
Shared stationery (e.g. printed menus, magazines, pens, paper) removed
Services
Wake-up service
Wake-up service/Alarm clock
Spa
Beach chairs/Loungers
Beach umbrellas
Fitness
Fitness center
Free spa
Kids' pool
Massage
Outdoor swimming pool
Sauna
Spa facilities
Spa lounge/Relaxation area
Spa/Wellness packages
Transportation
Airport shuttle
Car rental
Shuttle service
View
City view
Garden view
Landmark view
View
From
$341Check-in
From 12:00
Until 23:30
Check-out
Until 10:00
Pets
Pets are not allowed.
Internet
WiFi is available in all areas and is free of charge.
Age restrictions
There's no age requirement for check-in
Curfew
Come and go whenever you want
Parking
Free private parking is available on site (reservation is not needed).
Children and beds
Child policies
Children of all ages are welcome.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
13+ years
Extra bed upon request
$100 per person per day
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
The maximum number of cribs, extra beds, and children allowed in existing beds can vary depending on the option booked.
All cribs and extra beds are subject to availability.
Cards accepted at this property
Visa,
Mastercard,
American Express,
Maestro,
Cash only
This property accepts cash.
At what times are check-in and check-out at Nairobi Serena Hotel?
For a pleasant stay at Nairobi Serena Hotel, guests can check in from 12:00 PM to 11:30 PM and should check out by 10:00 AM.
Does Nairobi Serena Hotel provide free parking options?
Yes, there is complimentary private on-site parking available at Nairobi Serena Hotel, and no reservation is required.
What's the nightly rate at Nairobi Serena Hotel?
Accommodations at Nairobi Serena Hotel can start from $341. Be aware, rates are influenced by room type and selected dates. Ensure to specify your stay dates for up-to-date pricing.
What types of rooms does Nairobi Serena Hotel offer?
Nairobi Serena Hotel offers a variety of room types including Executive Suites, King Rooms, Business Suites, Superior Double Rooms, and Deluxe Double Rooms. The occupancy for these rooms ranges from single to accommodating 2 adults and 2 children. Smoking is not allowed in any of the rooms and bed sizes range from Queen to King, with some rooms also offering sofa and twin beds. Room sizes vary from 280 to 624 square feet.
What are the main attractions at Nairobi Serena Hotel?
Guests at Nairobi Serena Hotel can enjoy a range of leisure amenities during their stay. They can start by unwinding in the outdoor swimming pool while their kids have fun in the kids' pool. For those seeking relaxation, the hotel offers spa and wellness packages, sauna, and a bar to enjoy some refreshing drinks. The Maghreb restaurant provides a family-friendly ambiance and serves an international cuisine. For fitness enthusiasts, there's a fitness center to stay active. Additionally, the hotel's garden and terrace offer a serene environment to relax and enjoy the scenic views. With the hotel's convenient shuttle service and airport shuttle, guests can explore the city and its landmarks. Whether it's a family vacation or a business trip, Nairobi Serena Hotel provides a range of amenities to cater to its guests' leisure needs.
Does Nairobi Serena Hotel have a pool for guests?
The hotel has one outdoor pool available for guests to use.
Does Nairobi Serena Hotel have on-site restaurants?
The hotel has an on-site restaurant called Maghreb, offering an international cuisine. The ambiance is family-friendly, catering to all guests.
Can I use my credit card at Nairobi Serena Hotel?
Yes, you can use your credit card (Visa, American Express, Mastercard, Maestro) at Nairobi Serena Hotel. Cash is also accepted as a form of payment.
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