Very convenient for family with kids adults are fun too there are karaoke bar Library lounge also club

Book an excursion, their staff, speaking very little English, telling you to go to the bus stop somehow because of the misunderstanding we were five minutes late to the bus , they left us , but the hotel blamed us for being late , WE Didn’t LATE!!!! Instead of offer us for a taxi to the docks, the manager told us we had to pay and it’s cost $50usd , 😳😳😳 we kept telling them that you guys the ones told us the wrong way .!!! They have to pay for taxi for us instead.!!! He said NO 🤬🤬🤬 .MIGUEL that is the manager name .! We will not booked any excursions through the hotel anymore.!!! For what they did . Is the principal!!!

The facilities were amazing f we had a great time relaxing and doing the activities. The shuttles were amazing.

Our tv didn’t work and when fixed still didn’t work which was a shame. House keeping knocked on the door anytime from around 7am which was very early. There was food all outside the rooms in the mornings. The prices on site for essentials were excessive - after sun 28$

Property was very large but had everything for everyone. Great variety of restaurants to choose from. Resort was busy but with so much space you couldn’t tell how busy it was. Gym was large and had everything.

Cockroaches in rooms (not ours but my mother and brother had them). Food wasn’t the best but good. People saved pool chairs but never showed up. No floaties available for lazy river.

Loved all the restaurants and the kids activities were fantastic! The nightly shows were very entertaining. Perfect place for the whole family!

How crowded it was, we went during Christmas time.

Never a dull moment for the kids, so many different activities available to keep them busy.

Services did take a little time to get, lineups for restaurants were infinite , I was there throughout the holiday but they should manage dinner hours more efficiently.

Facilities that children can enjoy are substantial. The food is of high quality and very tasty. The grounds are spacious and spacious. The area of ​​the site can be comfortably moved by golf cart transportation.

Restaurants other than buffets are very slow to bring food.

the gym, room was amazing. great location and loved the walk to coffee shop each morning. oh and pool water activities and beach volleyball

nothing

Breakfast buffet was outstanding. I went to Caribeaner. I also love the lap pool and The Grille.

My air conditioning broke, but it got fixed.

big, lots of things to do, the Library bar was great, Yair, one of the bartenders, was the highlight of my trip.

when JC switched to operating out of Carribeño, the food suddenly lowered in standards. Pichana was tough and not cooked how I asked even when sent back.

This place is massive. Lots to do and see

The beach is not the greatest. Room service was a little bit inconsistent