I would have given this hotel full marks if it had not been for an unfortunate incident ..I ordered a 0 alcohol beer at the bar and noticed I felt very strange whilst drinking it . It then became very clear that the beer did infact contain alcohol and I had been served a gluten free beer rather than the zero beer I had ordered ..fortunately it is a preference for me to not drink alcohol as had this been an allergy or religious reason the consequences would have been serious ..I reported the incident and was not charged for the beer however i think that you need to be very aware so that staff can avoid a mistake like this in the future. I did not feel well after and it was only through some positive thinking and discussion with my partner which prevented it from ruining my evening.

Location was excellent, everywhere within walking distance. On arrival, concierge parked my car (which was a great relief) removing any stress and hassle. Superb breakfast and the Piano Bar was very pleasant for an afternoon/evening drink. I used the gym twice, very well appointed (although no bottled water available). We had use of the Executive Lounge, which was a nice touch.

The room was good, but probably needs brightened and renovated. Same with the room corridors.

Excellent air conditioning, very good sized room, lovely beds, really lovely breakfast selection (including gluten-free options), location perfect for our needs. They allowed us to check-in early as well [however, see below for more information].

We needed to check-in early and were advised to call on the morning of the stay to see if this was possible. During the phonecall I was told that we could check-in early for an additional £40. At no point in any previous emails/telephone calls had this been mentioned, nor was it stated anywhere that I could find on their website. Thankfully, upon arrival we were let in without any fuss.

Location. Staff on phone were helpful trying assist with early check in. Ice machine and ice bucket were great. Two large beds in the twin room was fabulous.

Toilet had a poo smear on front of seat that I had to clean off myself. Concierge did not offer to help us with our bags on both arrival and departure. This was even the case as he watched me (female) wheeling a large heavy suitcase and two shoulder bags to the car park as he walked us down there. A gentleman would have offered at least to wheel the suitcase. Surprising for an expensive hotel. Bath shower was small. TV in the twin room had about three channels only and they played children’s shows.

The hotel is very well located in the central part of Cambridge, next door to Great Arcade shopping center. It can be accessed by a car and also very easily by a bus. In fact multiple bus lines stop in the nearest proximity of the hotel. Breakfast buffet is excellent and they never run out of space, just open another room. The bar is also very nice and provides food and drinks at decent proces.

My room was located on the top floor, which is the 4th floor. It was impossible to open window to get some non-artificial air. I am not sure if this concerns only the top floor or all rooms in the hotel.

Room was clean, quiet, bed was comfortable and we enjoyed our movie night on big tv. I am pleased with my choice for family room. Lovely atmosphere and staff were friendly. Location is probably the best you can get if want to do shopping and explore Cambridge. I definitely would go back again.

It was confusing to park as shopping centre car park was right next to it, so by mistake I went to the wrong one. However, receptionist explained how to get to the hotel car park, she also recommended to leave the car as parking is free after 6pm, stayed for 24h and paid just over £20 Not bad🙂

Great location. You are in the centre but away from the noise. Breakfast was amazing. Loads of options to choose from. You also have a gym to use, which was ok. Pretty small so it can get crowded. Bed was comfortable and the room was quiet during the night.

When booked it said "with view" and that was not the case. When asked at reception they've just shrugged their shoulders. I wasn't given any information about the facilities although I've mentioned it was the first time staying there. Also the room was allocated to another person when I've arrived. It's a nice hotel, but definitely not worth what they charge. Also the staff should try to be a bit more informative and nice

Hotel is well placed --- the reason we go there --- and breakfast is generous and offers an excellent choice.

Bathroom door handle was loose when we arrived and fell off on Saturday evening; this is something which should have been checked before the room was cleared for occupancy. Someone on their own could have been marooned in the bathroom. There was a prompt response when we reported the problem, but nothing could be done at the time ,We delivered the handle to reception when we checked out on Monday.

Location, spacious apartment, complimentary bottle of wine and fruit basket in room. Executive lounge was nice, small snack’s before dinner. Shopping mall just behind the hotel!

Room service didn’t refill the coffee capsule after first day, but i could ask for it…Receptionist were very nice, but there is only one Sign seeing bus in town and they could know the timetable (leaving every 20 min is not perfect answer), At dinner time we were waiting quite a long time for food and waiter was messing up the order with other table. Even we had a dinner included, they charged us for it. Little improvement and could be much better.

Staff were all excellent, especially the breakfast restaurant manageress who prepared a lovely window table for us. The breakfast was the best breakfast iv ever had in a hotel, it was absolutely first class. Overall great stay, smart clean functional rooms, easy check in and check out, great breakfast, great location. If i'm ever in Cambridge again id come back just for the breakfast! Brilliant. Thank You

reduce the piped in fragrance around the hotel, a little strong in places