The staff were exceptional. They could not do enough to be helpful attentive and kind. I would like particularly thank Joe and Hani in reception . Sean in the restaurant and Juan and Charles at the snorkelling centre. The suites are wonderful spacious and well equipped and whenever we were short of anything in the room it arrived swiftly.

The air conditioning on the common areas is poor the main restaurant is too hot with just fans and the same applies to the reception areas and some toilets. High levels of humidity mean a better system needs to be put in place.

Nice villas surrounded by jungle and sea. Large pool perfect for swimming. Private beach at Tavajun Bay. Expertly guided activities that are either included or good value. Generally an interesting resort for naturalists. The people at their marine conservation and wildlife centers are doing an excellent job.

If you charge premium prices, expectations are high and you also have to get the details and minor things right. That's were they fall short a bit. - Restaurant and service staff are very friendly and polite but not at all up to 5 star standard. - The main restaurant has a very limited menu and quality is only average. - Some items and installations in the rooms and general areas are in need of maintenance. - A fee of MYR 160 for the short boat transfer from KK is almost ridiculous. - Lots of hidden fees, such as a 10% service charge on the total bill. They should be more transparent on that.

Beautiful place and incredible staff and friendly service.thriughout our stay.

Rooms need some minor upgrades just to keep them at 5 star levet although overall still beautiful, non- modern design. Everything costs alot at the resort and don't think food and drink need to be so expensive considering the menu and country its in.. Plus considering its 5 star and amount you pay per night some complementary items would be nice - 4 pieces of fruit complementary on the 1st night couldc have been replaced for the rest of our nights there for example. Also tax snd service charge are not included In any items but then added eveytime, so beware although this is infact found on their menus in fine print. Not sure why the forced service charge on everything.

Amazing Eco Resort at gaya island, the beach and the hotel is so beautiful. We liked it from the beginning. The whole time you have summer and relaxing feeling. The stuff is attentive, friendly and super helpful. We felt always welcome. Also the breakfast and dinner and lunch were super tasty and the buffet suprised us every evening with new stuff. The resort offers guides and walkes to learn more about the island and the nature. This educational side was extremely interesting and was great to share the island with macaque monkeys, water monitor lizards and the occasional snake or unique bird :) They using besides the natural resources there very careful. This eco tourism is the furure for us. We enjoyed every evening the views and athmosphere, it was stunning. After 6 nights we had to leave, we would recommend minimum 3-4 nights there.

The prices for food and drinks are slightly to expensive. You can not swim mostly, the water was super dirty from trash. The stuff tried to clean it daily. The pool was often overcrowed.

Location was great- loved the view from our top floor Kinabalu Villa. Our villa was huge and very comfortable. The staff were incredibly polite and well trained. Minor issues were addressed very quickly (for example the WiFi was reconnected before we had walked back to our villa). The breakfast, which was included in our room rate, was fantastic. The free visit to the hotel’s turtle rescue centre was excellent. A variety of other paid activities available.

The cost of our stay was a fair bit higher than we had expected. The hotel’s charging system is not very transparent and the following information should be given before booking. Everything (speed boat ride to and from the resort, room rate, food, drinks, chargeable activities) has 6% tax and 10% service added when you get your final bill. You also have to pay 10RM per room per night tourist tax and a conservation fee of 35RM per person for the first night plus 25RM per person for any subsequent nights. We paid this in cash otherwise I think they may have added taxes to these prices. The food prices were twice as high as the most expensive resort elsewhere on our two week trip. We had a lovely time whilst we were at the resort, but left feeling a bit disappointed over the bill.

Beautiful view to Kota Kinabalu mountain and the stunning sea view! Great breakfast with lot of different choices and great coffee! Free yoga classes what was held in the spa every morning, that was a great bonus. Very helpful and polite staff, met us always with a smile.

Slightly over priced.

The location was amazing and the views were lovely. The food at the bar and in the restaurants was exceptional. All the staff were so friendly and accommodating.

The journey to the pool area from the room was very long, lots of hills. I would only stay here again if I had a villa next to the pool area. Perhaps the resort could invest in some eco friendly buggies to take guests back to their villas if they stay at the top?

Pool and beach area lovely, nice rooms, Japanese restaurant was amazing. Spa facilities also great.

rooms too far from reception and up huge hills with no transport to help you. Also food by the pool and in the main buffet restaurant was expensive and sub par.

Lovely rooms and hotel

Contact with the hotel before getting there could have been better. We had no way of ringing them with our eSims so we would email them, our flight was delayed and it was very difficult to get in touch with the hotel to advise of the situation.

Where do I start! Preface to this: I have been frequenting many resorts over the past 10 years around Malaysia and this is by far THE BEST EXPERIENCE. 4 days and 3 nights of bliss. This resort exceeded a lot of expectations. Some highlights include: - Dinner at the main restaurant, Feast, was amazing. The portion of the food was huge and the seafood was incredibly fresh. We had local favourites Wat Tan Hor and Nasi Goreng one night, and another night we had Nyonya Fish Curry and Ikan Bakar. All excellent quality, presentation and service. Importantly, we were served by Sur and Ardina, who are absolutely lovely people to talk to. They were very professional and we felt like they genuinely wanted to get to know us, the guests. - There was also a wide variety of things to eat at the breakfast buffet. Loved the noodle station, which changed every day and also the wide array of local and international food on offer. One server, Eric, stood out from the rest. Despite being a fresh hospitality graduate, he was incredibly attentive, friendly and had a lot of passion for his work. - Activity 1: Guided nature walks at 9 AM - I highly recommend this as I learnt about the biodiversity and conservation efforts at Gaya Island. We had Phoebe and Angel as guides and it was fascinating to learn about the local flora and fauna. - Activity 2: Snorkelling around Gaya Island and another island 20 minutes away. Highly recommend this also as we had guides Wan and Bata who showed us around. Again, incredibly knowledgeable and very friendly. Generally, you can have a nice beach and great looking resort, but it's the people (staff) that really make the stay at the resort an experience. Hats off to Ben, Sur, Ardina, Eric, Phoebe, Angel, Wan and Bata who made this stay something we will never forget. It was sad to leave, but I'll be sure to book my next trip here very soon.

Everything exceeded expectations really. The only thing they could improve on is the communication via Booking.com. Did not get a response from them after following up on a few things and had to call them up the morning of our check in to make sure they got our message about the speedboat transfer. Apart from that, all good! P/S I see many reviews here saying that they didn't like the insects (mosquitos etc.) - it's literally an eco-resort nestled between the beach and rainforest, you'd be crazy to expect ZERO insects. The resort provided natural insect repellent, soothing balms and other forms of insect repellent diffusers for the room. This is nature at it's best and you're fortunate to be experiencing it.