My stay here was absolutely Phenomenal! The staff was extraordinary, kind, polite, always smiling, attentive to your needs and each one delivered exceptional customer service! Oh, they understand their assignment! The US employee base could learn a few things from the staff here at the Marriott Cancun. What impressed me the most - the cleanliness of the hotel! The lobby, my room, the grounds, everywhere I looked every single aspect of this hotel was in order! I'm going to compare my stay at other places to my stay here at the Marriott properties. Honestly, I really don't want to stay anywhere else!

The drinks! They were horrible! No matter where we ordered, the drinks appeared watered down, even after we requested shots on the side~! When in Mexico, you want Tequila! I mean really, it's the countries national drink! No Bueno

Hugo bellman, Enrique , Juan et al servers who remembered that I liked my breakfast cappuccino to go, Concierge who looked up the cooking classes for me, Aldi, tall female concierge who got me taxi reservations. Andi the breakfast Maitre'D. Warm water pool day or night. Bellman who had the free drink coupon for the Crab House restaurant across the street. Lobby bar free margarita coupons. Nice touch - envelope in room to leave a housekeeping tip. Easy access to Red bus to go to Chedraui Selecto supermarket. Free Covid testing at the JW Marriott next door just made stay more relaxing

Original room 3060 was above lobby & noisy with music, The desk clerk who told me that I was not Titanium when that level was in my profile. I got a much better room with the next desk clerk who got me an ocean view room which was much better. This hotel is under construction so the drilling noise is right by the pool area and drilling can be heard at 9am for a couple of hours. Taxi from AIRPORT was $35. on the return it was $19. Did not know that you had to reserve a cab which was not on the booking.com reservation site.

My stay was great. The staff was my favorite part. Hugo(one of the bell men) was so kind and patient. The resort is nice, the beach was amazing. plenty of seating and umbrellas. The room was nice. We had a beach view, and it was worth waking up to it.

I wish they had better vegan options in the restaurants. But overall, the food was good. They could do some room renovation, just some slight touch ups regarding tile damage and rusting on counters. But it wasn’t anything too bad.

The layout is good. Location is good. Easy access to rooms, lobby, beach.

Water water water. Why not have refillable water stations by the pool or lobby? The price of water at the pool is outrageous and I did not like to have to walk to concierge constantly for water. I have stayed in many places with refillable water stations. I think this is a must. When I checked in, I was not told I had a $50.00 daily credit for consumption. I wish I had known.

new and good food

ocean waves too high for small children - no barrier

I cannot say enough about how wonderful our experience was staying here. Cleanliness was way, way beyond my expectations. Staff is cleaning "everything|" and I mean everything, constantly. Staff - Best Customer Service I have every experienced.... they are literally falling all over you to make your stay exceptional. Food -absolutely delicious, we did not have a single bad meal. . Beach - Stunning, beautiful, Gorgeous. Covid protocals - strongly enforced (mask required at all times, unless your eating, drinking or swimming) But that was a good thing. If your not wearing one, someone will stop you and tell you to put it on. Hand Sanitizer is everywhere. I felt safer here than I did in the states. Covid Testing a little confusing, but we got through it. Take your phone with you to make your reservation. You fill out the form on your phone after you take a picture of the QR code in the testing room. Then you can schedule your appt. They do have staff in the testing room to help you. We stayed here primarily because they do have the testing on site, which made it a lot easier than trying to find a testing sight somewhere in town. QR codes are everywhere, restaurant menus... on your phone, room service menu ... on your phone. Pool side menu... on your phone. TV controls... on your phone. So take your phone with you. You will learn quickly. Don't leave it in the room like we did. The Marriott Cancun is connected directly to the JW Marriott which is accessed via a pedestrian bridge, so you have the choice of eating in those restaurants too. Don't forget to try the bar, located "underneath" the swimming pool. Sand on the floor, Swings for bar stools, and great beer. One of the nicest things I thought was the "free" bottled water in your room. (found this out later, after I already took the bus to Walmart to buy some) I've been to Mexico before, but this hotel was my best experience ever!

No complaints whatsoever... very nice hotel

Beautifully settings of table and the food great presentation

When walk into the room the first day the mildew smell was bad, but they work on deodorizing and cleaning and the rest of the stay we were pk

My friend got his backpack stolen from pool area. They should do a better screening of who enters the resort! And the staff should be more helpful when a situation like this occurs. They acted like they didn’t care and there’s nothing they could do!

Everything was amazing! We got upgraded to a seaview room, and got 50$ resort credit per day! 7 restaurants for your choice! Great pool, jacuzzi and private beach. This is the best value for money in Cancun!

Beautiful pool and beach area! Room was great!

No one informed us the tips were included in food, drinks, etc. We tipped and found out much later, the gratituties were included. I felt it was dishonest not to inform people.