641 reviews
From
$387Carretera Cancun-Chetumal Km 340, Cancun, 77500, QR, Mexico
641 reviews
1/82
From
$387Beachfront
Private beach area
Outdoor swimming pool
Kids' pool
Free Private Parking
Free wifi
Water sports facilities on site
Steam room
Escape to the luxurious Moon Palace Cancun, a stunning 5-star all-inclusive resort nestled along the beachfront of Cancún, Mexico. With 641 glowing reviews, this pet-friendly haven features a private beach area, outdoor swimming pool, and a kids' club for family-friendly fun. The resort provides top-notch amenities like water sports facilities, a spa, sauna, and tennis court — perfect for adventure-seekers and relaxation enthusiasts alike.
Located just 12.9mi from the vibrant city center, this lavish retreat offers a wide array of activities such as golf, mini-golf, and live music performances, ensuring a memorable stay for all guests. Indulge in the exciting hot tub and jacuzzi, embrace the beautiful garden views, and savor a delicious array of culinary delights at the on-site restaurant. Unwind on the sun deck or terrace, soak up the sun on the beach chairs and loungers, and take advantage of the free Wi-Fi to share your wonderful travel experiences.
For a fun-filled, all-inclusive experience in an idyllic beachfront setting with endless amenities, look no further than Moon Palace Cancun.
The Moon Palace Cancun is not only known for its stunning beachfront location and abundant amenities but also for its extravagant pool offerings. With seven pools, guests are spoiled for choice. Whether you want a tranquil and serene swim in an adult-only pool or a lively splash in a pool specifically for kids, Moon Palace Cancun has it all. The AllSeason availability ensures that no matter when you visit, you can take a dip in the inviting waters of these outdoor pools.
At the Moon Palace Cancun, guests can embark on a culinary journey with an impressive array of dining options. If you're craving Italian cuisine or sushi and Asian flavors, be sure to visit the Gondola and Momo restaurants. For a taste of Mexico, head to the Bugambilias or Los Caporales restaurants. Enjoy seafood and international fare at Palapa Pier 8, or indulge in Brazilian cuisine at Arrecifes. With so many delectable options, there is something for every palate. After a satisfying meal, guests can unwind at the La Palapa Bar or the 19th Hole Bar, making every evening at the resort a memorable one.
Convenience is key at the Moon Palace Cancun, as the resort accepts cash and major credit cards such as Visa, Mastercard, and American Express. This means you can simply focus on enjoying your stay without the hassle of currency exchanges. With these hassle-free payment options, your all-inclusive experience at Moon Palace Cancun is guaranteed to be stress-free from start to finish.
Closest airports
Cancún International Airport
4.6miCozumel International Airport
33.3miBeachfront
Private beach area
Outdoor swimming pool
Kids' pool
Free Private Parking
Free wifi
Water sports facilities on site
Steam room
Spa tub
Beach
Kids' club
Sauna
Air conditioning
Hot tub
Tennis court
Kid-friendly buffet
Kids' meals
Beach umbrellas
Beach chairs/Loungers
Mini golf
24-hour front desk
Non-smoking rooms
Live music/Performance
Bar
Fitness center
Garden view
Soundproof rooms
Elevator
Room service
Restaurant
Picnic area
Sun deck
Terrace
Garden
Business center
Balcony
Free toiletries
Soundproof
Bathtub
Private Bathroom
Show 5 photos
Superior Governor One Bedroom Suite Ocean View - King Size Bed
1 Sofa Bed
1 King Size Bed
970 sqft
Hot tub
Private Bathroom
Balcony
Bathtub
More details
Indulge in luxury with our Superior Governor suite featuring a king size bed, a hot tub, and ocean view from the balcony. With 969 sqft of space, this suite offers comfort, privacy, and relaxation for 2 adults.
Show 2 photos
Superior Deluxe Ocean View - Kids & Teens Free
1 King Size Bed
2 Double Beds
485 sqft
Hot tub
Private Bathroom
Balcony
Bathtub
x4
+
x3
More details
Experience the stunning ocean view from the Superior Deluxe room, ideal for families with kids and teens staying for free. Enjoy spacious comfort with a king size bed and two double beds, along with a hot tub and a private balcony.
Show 4 photos
Superior Junior Suite Golf Course - Kids & Teens Free
1 King Size Bed
700 sqft
Hot tub
Garden view
Private Bathroom
Bathtub
More details
Indulge in our spacious Superior Junior Suite with a garden view and a hot tub. Perfect for a couple's retreat, with luxurious amenities and 700 sqft of space.
Show 6 photos
Superior Family Suite Garden View - Kids & Teens Free
2 Double Beds
1 King Size Bed
970 sqft
Hot tub
Garden view
Private Bathroom
Balcony
x6
+
x5
More details
Experience ultimate family luxury in our Superior Family Suite with Garden View, featuring a spacious 969 sqft area, hot tub, and a balcony. Accommodate 6 adults and 5 children in a comfortable setting, with free toiletries and a soundproof environment for a serene stay.
Show 6 photos
Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free
1 Sofa Bed
1 King Size Bed
2 Double Beds
2280 sqft
Hot tub
Private Bathroom
Balcony
Bathtub
x6
+
x5
More details
Discover our luxurious Superior Two Bedroom Presidential Suite with breathtaking ocean views, offering 2282 sqft of space and accommodating up to 6 adults and 5 children. Enjoy a relaxing soak in the hot tub, then unwind on the balcony overlooking the sea – the ultimate family getaway.
Show 3 photos
Superior Deluxe Garden View - Kids & Teens Free
1 King Size Bed
2 Double Beds
485 sqft
Hot tub
Spa tub
Garden view
Private Bathroom
x4
+
x3
More details
Indulge in the spacious Superior Deluxe Garden View room, where a king-size bed and 2 double beds offer comfort for 4 adults and 3 children. Relax in the spa tub or hot tub, and enjoy the garden view from your private balcony.
Show 6 photos
Superior Two Bedroom Presidential Suite Golf Course - Kids & Teens Free
1 King Size Bed
1 Sofa Bed
2 Double Beds
925 sqft
Hot tub
Garden view
Private Bathroom
Bathtub
x6
+
x5
More details
Indulge in luxury with our 926 sqft Superior Two Bedroom Presidential Suite overlooking the golf course. With space for 6 adults, 5 children, and a private hot tub, this suite offers the perfect family getaway.
Show 5 photos
Swim Up Suite Garden View - Kids & Teens Free
1 King Size Bed
485 sqft
Hot tub
Private Bathroom
Balcony
Bathtub
x4
+
x3
More details
Our Swim Up Suite Garden View is a spacious 484 sqft haven for 4 adults and 3 children, boasting a king size bed, hot tub, and a private balcony. Enjoy the tranquility and luxury with free toiletries, air conditioning, and a soundproof environment.
Show 4 photos
Superior Honeymoon Suite - Kind Size Bed
1 King Size Bed
485 sqft
Hot tub
Private Bathroom
Balcony
Bathtub
More details
Indulge in our Superior Honeymoon Suite with a king-size bed, hot tub, and a private balcony. This spacious 484 sqft room is perfect for a romantic getaway for two adults.
8
641 reviewsFrom
$387Categories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Breakfast
Featured reviews:
🇬🇧
Rohit
9.1
9.1
Plenty of options for everyone.
Shame about the sea water, also I think transfers to the other palace resorts should be free to all residents and not just elite club members.
🇦🇺
Alena
9.1
9.1
everything except for the beach
photos are deceiving. beach is not possible to use for swimming - should be stated when making a choice of the hotel. upon checkout, a donation of $10 usd was added to my account without asking permission - always check your account before leaving the property
🇺🇸
Nikkie
8.2
8.2
Moon Palace is an incredible place to go for a little get away. The staff is amazing and willing to help you with anything. Extra activities such as massages were very relaxing/ exiting. I would definitely recommend Moon Palace to a friend.
The checking out process was very slow. I waited for approximately 45 minutes to checkout. I was asked to go the back of the line although I had been waiting in line, so I did. During this time the man who directed me to the back of the line began to checkout 2 families who had cut in front of the entire line. This delay in checkout almost causes me to miss my scheduled transportation to the airport.
🇺🇸
Sydnie
8.2
8.2
Three related hotels, large property, beautiful pool and beach areas, staff very friendly and attentive, obviously enjoying working there.
Gondola food at best was fair. Lines long. People coughing without covering mouths, desk staff at El Manglar explicitly told re two of my kids’ allergies. Every day. Then minutes later our waiter asked the same. Bathtub took up too much room in bedrooms. Needs couch. Not enough electric sockets. My CPAP machine stopped working when my don left room in morning for breakfast. I woke up gasping for air. The promise of hotel credit was deceiving and angered us. It covered tequila packages which most people don’t buy, some purses and expensive glasses. Got pressed to go to Grand and sat through awful 100 minute hard sell with six different people pushing, pushing, pushing. A real turn off.
🇬🇧
Denise
8.2
8.2
All inclusive resort the staff where so very kind and attentive they work so hard to please you Resort a little noisy but you can find quiet places great for family’s Sunrise resort had a little more character was a lot better than Nicuc ( which had no soul)
The beach and water was very brown disappointed with beach and water they had a blue plastic reef out further from the beach which kept all the plastic and what ever else from washing up on the beach Google maps showed a brown sludge the other side of this ?! I cut my foot on some Metal whilst walking along the beach but thankfully did not get an infection staff at hotel very attentive to this but wanted £25 dollars for waterproof plasters
🇲🇽
Kadietou
8.2
8.2
The Beach, the swimming pools and location of the hotel. Thé water park at the Grand (available with day pass) was amazing for kids. Nice app also to see all the entertainment available at the hotel during thé week. Nice Entertainment program too at night.
The bathrooms of the rooms are quite small and oldish and didnt look so clean. (We had and moist) Bathrooms near the swimming pools and restaurants areas were also not so clean. Food could also better.
🇺🇸
Srikhs1
9.1
9.1
Moon Palace was definitely a palace. People from many countries flocked in and had fun filled time at Moon Palace. Parking was away from lobby, not covered. Check-in was quick and easy. Bands were tied and it has the room door openers as well which was cool. Kids also got the band. Reaching room was quick and easy. Luggage was delivered to room. Rooms are not big for a family of 4. Had a jacuzzi inside the living room which shortened the space. Shower and bath were very good with fantastic amenity kits. Inhouse liquor dispenser, mini bar and wine were all highlights. Pool was the best place. Restaurants and food options were unlimited. 24hour coffee shop was amazing. Agra ***** the best food. Did not get such good Indian food in US/India as well. Children playroom was truly the best. Kids can be left here for adults to enjoy. Overall a great experience and fantastic place to visit often in Cancun.
Less vegetarian options. Room service was extremely slow.
🇺🇸
O108677
9.1
9.1
Everything what right there! There was so much to do, we are even going back with our kids
The ocean was not something you could lay by it was pretty dirty actually.
🇮🇪
John
8.2
8.2
Superb facility
1. Beach not fitting for resort- way too sea weedy 2. Small opportunistic efforts to take small usd leaves very bad taste in mouth eg taxi to airport through resort $65 but via booking $30 3. Impossible to book restaurant and App not fit for purpose
🇺🇸
Alexis
8.2
8.2
Excellent staff. Very clean. provided excellent transportation from room to main hotel and sister hotel.
Too few dining options. As advertised, expected more choices. unclear that some facilities at ‘Moon Palace’ GRAND were off limits to guests of “Moon Palace’ Nuzuc or Sunrise.
Attractions
Xoximilco Cancun
2.1miVentura Park
2.7miCancun Hotel Zone (Avenida Kukulkan)
8.9miLa Isla Shopping Village
9.5miPuerto Morelos Reef National Park (Parque Nacional Arrecife de Puerto Morelos)
10.3miCancun Scenic Tower (Torre Escénica)
11miCenote Nohoch Nah Chich
11miJolly Roger Pirate Ship
11.1miPalapas Park (Parque Las Palapas)
12.2miKin Ha Water Park (Balneario Kin Ha)
16.9miSelvatica
17.7mi3D Museum of Wonders
28.6miCenote Chaak Tun
29.3miFundadores Park (El Zócalo)
29.4miCoCo Bongo Playa del Carmen
29.4miAttractions
Xoximilco Cancun
2.1miVentura Park
2.7miCancun Hotel Zone (Avenida Kukulkan)
8.9miLa Isla Shopping Village
9.5miPuerto Morelos Reef National Park (Parque Nacional Arrecife de Puerto Morelos)
10.3miCancun Scenic Tower (Torre Escénica)
11miCenote Nohoch Nah Chich
11miJolly Roger Pirate Ship
11.1miPalapas Park (Parque Las Palapas)
12.2miKin Ha Water Park (Balneario Kin Ha)
16.9miSelvatica
17.7mi3D Museum of Wonders
28.6miCenote Chaak Tun
29.3miFundadores Park (El Zócalo)
29.4miCoCo Bongo Playa del Carmen
29.4miAirports
Cancún International Airport
4.6miCozumel International Airport
33.3miGondola
Cuisines
Italian•InternationalMomo
Cuisines
Sushi•AsianBugambilias
Cuisines
Mexican•InternationalPalapa Pier 8
Cuisines
Seafood•InternationalPalapa Asadero
Cuisines
International•GrillBbqEl Manglar
Cuisines
InternationalArrecifes
Cuisines
BrazilianLos Caporales
Cuisines
MexicanPalapa Delfines
Cuisines
GrillBbqPalapa Pelicanos
Cuisines
Pizza•InternationalAgra
Cuisines
IndianBistro - 24 hours. Coffee
Cuisines
InternationalPepe´s Pizza - Brick oven pizza
Cuisines
PizzaRiviera Maya
Cuisines
MexicanTrattoria
Cuisines
ItalianLa Burgueria
Cuisines
AmericanAmbiances
Family FriendlySmoked
Cuisines
AmericanLocation
OutdoorAge restrictions
Adults onlyAvailability
All seasonLocation
OutdoorAge restrictions
Kids onlyAvailability
All seasonLocation
OutdoorAge restrictions
Adults onlyAvailability
All seasonLocation
OutdoorAge restrictions
Adults onlyAvailability
All seasonLocation
OutdoorAge restrictions
Adults onlyAvailability
All seasonLocation
OutdoorAge restrictions
Adults onlyAvailability
All seasonLocation
OutdoorAge restrictions
Adults onlyAvailability
All seasonBeachfront
Private beach area
Outdoor swimming pool
Kids' pool
Free Private Parking
Free wifi
Water sports facilities on site
Steam room
Spa tub
Beach
Kids' club
Sauna
Air conditioning
Hot tub
Tennis court
Kid-friendly buffet
Kids' meals
Beach umbrellas
Beach chairs/Loungers
Mini golf
24-hour front desk
Non-smoking rooms
Live music/Performance
Bar
Fitness center
Garden view
Soundproof rooms
Elevator
Room service
Restaurant
Picnic area
Sun deck
Terrace
Garden
Business center
Balcony
Free toiletries
Soundproof
Bathtub
Private Bathroom
Activities
Beach
Bicycle rental
Cycling
Diving
Fishing
Game room
Golf course
Live music/Performance
Live sports events (broadcast)
Mini golf
Nightclub/DJ
Ping-pong
Pool table
Snorkeling
Tennis court
Tennis equipment
Water sports facilities on site
Bathroom
Additional bathroom
Bathrobe
Bathtub
Bathtub or shower
Free toiletries
Hairdryer
Private Bathroom
Shower
Slippers
Spa tub
Toilet
Toilet paper
Towels
Bedroom
Alarm clock
Linens
Walk-in closet
Wardrobe or closet
Business Facilities
Business center
Meeting/Banquet facilities
Cleaning Services
Daily housekeeping
Dry cleaning
Ironing service
Laundry
Suit press
Common Areas
Shared lounge/TV area
Entertainment & Family Services
Babysitting/Child services
Board games/Puzzles
Entertainment staff
Evening entertainment
Indoor play area
Kids' club
Outdoor play equipment for kids
Playground
Food & Drink
Bar
Breakfast in the room
Coffee house on site
Fruit
Kid-friendly buffet
Kids' meals
Minibar
Restaurant
Snack bar
Special diet meals (on request)
Tea/Coffee maker
Wine/Champagne
Food & drink safety
Delivered food covered securely
Food can be delivered to guest accommodation
Front Desk Services
24-hour front desk
ATM on site
Baggage storage
Concierge
Currency exchange
Lockers
Tour desk
General
Air conditioning
Chapel/Shrine
Convenience store on site
Designated smoking area
Elevator
Facilities for disabled guests
Family rooms
Hair/Beauty salon
Non-smoking rooms
Room service
Soundproof
Soundproof rooms
Tile/Marble floor
Internet
Free wifi
Kitchen
Coffee machine
Dining table
Living Area
Desk
Dining area
Sitting area
Sofa
Media & Technology
Cable channels
Flat-screen TV
Telephone
Outdoors
Balcony
Beachfront
Garden
Outdoor furniture
Picnic area
Private beach area
Sun deck
Terrace
Parking
Free Private Parking
Physical distancing
Mobile app for room service
Room Amenities
Drying rack for clothing
Iron
Safety & security
24-hour security
Fire extinguishers
Key card access
Safe
Smoke alarms
Safety features
Access to healthcare professionals
First aid kits available
Services
Wake-up service
Wake-up service/Alarm clock
Spa
Beach chairs/Loungers
Beach umbrellas
Fitness center
Hot tub
Kids' pool
Locker rooms
Outdoor swimming pool
Personal trainer
Public Bath
Sauna
Spa
Steam room
Yoga classes
Transportation
Airport drop-off
Airport pickup
Airport shuttle
Car rental
Shuttle service
View
Garden view
Pool view
From
$387Check-in
From 15:00
Check-out
Until 12:00
Pets
Pets are not allowed.
Internet
WiFi is available in public areas and is free of charge.
Age restrictions
Age restriction may apply
Parking
Free private parking is available at a location nearby (reservation is not needed).
Children and beds
Child policies
Children of all ages are welcome.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
No capacity for extra beds or cribs.
Cards accepted at this property
Visa,
Mastercard,
American Express,
Cash only
This property accepts cash.
What's the check-in and check-out schedule at Moon Palace Cancun - All Inclusive?
The check-in time at Moon Palace Cancun - All Inclusive is 03:00 PM and check-out is at 12:00 PM.
Can guests park for free at Moon Palace Cancun - All Inclusive?
Yes, there is parking available at the hotel, and it's free. The parking is private, located at a nearby location, and no reservation is required.
How much does a stay at Moon Palace Cancun - All Inclusive cost?
Starting prices for Moon Palace Cancun - All Inclusive are around $387. This may vary based on room categories and travel dates. To confirm rates, please provide your stay dates.
What are the room types available at Moon Palace Cancun - All Inclusive?
The hotel offers a variety of room types including Family Standard, Deluxe Grand, Junior Superior Suite, and 2 Bedroom Suite. Room sizes range from 484 sqft to 2282 sqft. Some rooms are designed for families, accommodating up to 6 adults and 5 children, while others are more suited for couples with a mix of bed sizes. Smoking is not allowed in any of the rooms.
What is there to do in Moon Palace Cancun - All Inclusive?
Guests at Moon Palace Cancun - All Inclusive can make the most of their time by enjoying a variety of leisure amenities. They can indulge in a diverse culinary experience at the numerous on-site restaurants offering international cuisines like Italian, sushi, Mexican, Brazilian, and more. The hotel features multiple outdoor swimming pools catering to both adults and kids, allowing guests to relax and enjoy the sunshine. Additionally, there are facilities for water sports, a kids' club, mini-golf, and a 24-hour fitness center for those wanting to stay active. The hotel's beachfront location and private beach area provide opportunities for beach activities. For relaxation, guests can also avail the hotel's steam room, spa, sauna, and hot tub. Furthermore, the live music and performances provide entertainment in the evenings, offering a complete package of leisure activities for the guests.
Can guests use a pool at Moon Palace Cancun - All Inclusive?
The Moon Palace Cancun - All Inclusive offers several pools, including one for kids and six for adults. All pools are outdoor and available throughout the year. Some pools have age restrictions, with one specifically for kids and the rest for adults only.
Does Moon Palace Cancun - All Inclusive have on-site restaurants?
Yes, the hotel offers a variety of on-site restaurants including Gondola offering Italian and International cuisines, Momo serving sushi and Asian dishes, and Bugambilias featuring Mexican and International cuisine. Additionally, there are several other dining options such as Palapa Pier 8 for seafood, Palapa Asadero for international grill/BBQ, and El Manglar offering international cuisine.
Can I use my credit card at Moon Palace Cancun - All Inclusive?
Yes, you can use your credit card at Moon Palace Cancun - All Inclusive. They accept Visa, Mastercard, and American Express. Additionally, you can also pay with cash.
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