9.3

349 reviews

Heaven Hotel

Heaven Hotel

Av. Xcalacoco Manzana 022 Lote 55-1 Predio los Matorrales, Playa del Carmen,Quintana Roo, 77710, Mexico

Reservations:

+1-833-728-2041

Choose dates to view prices

Outdoor swimming pool

Kids' pool

Free Private Parking

Free wifi

Air conditioning

Sun deck

Private entrance

Parking On Site

Heaven Hotel

Welcome to Heaven Hotel, your delightful oasis in the vibrant Playa del Carmen! Nestled just 4mi from the bustling city center, this apart hotel is perfect for travelers seeking convenience and relaxation. With prices starting from just $136, you can indulge in comfort without breaking the bank! The charming address at Av. Xcalacoco Manzana 022 Lote 55-1 ensures you’re perfectly positioned to explore all the wonders Quintana Roo has to offer.

Dive into a world of fun with fabulous amenities that cater to both adults and kids alike. Enjoy a refreshing dip in the outdoor swimming pool or let your little ones splash around in the dedicated kids' pool – both are free to use! Your home away from home features a fully equipped kitchenette for those who love to whip up a meal, alongside cozy non-smoking rooms, terraces for sun-soaked afternoons, and even a garden area for a serene picnic. Guests rave about the attentive 24-hour front desk, ensuring all your needs are met around the clock!

With 349 glowing reviews, Heaven Hotel is a favorite among visitors who appreciate the thoughtful touches that make every stay memorable. Amenities like complimentary WiFi, private parking, and air conditioning will have you feeling right at home, while the sun deck and private entrance elevate your stay into something truly special. Whether you’re lounging on your balcony with a cocktail or enjoying a leisurely stroll through the garden, you’ll quickly realize that Heaven Hotel is the perfect backdrop to your Playa del Carmen adventure!

At Heaven Hotel, the fun isn’t just in the amenities—it’s in the experience! Start your day basking in the sun at the adults-only outdoor pool, perfect for lounging with a refreshing drink while you soak in the serene atmosphere. Whether you’re looking to catch some rays or simply unwind, this shallow-end pool invites you to relax in style. And don’t worry about the little ones; they can splash around in their own designated pool, ensuring everyone has a blast during sun-soaked afternoons.

When hunger strikes, your fully equipped kitchenette is just waiting for you to channel your inner chef! Picture this: whipping up a gourmet breakfast before heading out to explore the stunning beaches of Playa del Carmen. Or perhaps you’ll choose to whip up a dinner feast, dining al fresco on your terrace while the stars twinkle overhead. With spacious two-bedroom apartments accommodating up to five adults and five children, you'll have all the room you need for a perfect family gathering or a fun getaway with friends.

After a day of adventure, retire to your beautifully designed living space, where comfort meets convenience. Each apartment is a cozy nest free from smoking, ensuring a pleasant atmosphere for both relaxation and rejuvenation. Guests rave about the warm touches and thoughtful details sprinkled throughout their stay, creating a cozy retreat after an exciting day exploring Quintana Roo. So whether you're enjoying a late-night stroll through the garden or gathering with loved ones on the terrace, Heaven Hotel promises moments that you'll cherish long after you depart.

Closest airports

Cozumel International Airport

12.9mi

Cancún International Airport

27.4mi

Most popular amenities

Outdoor swimming pool

Kids' pool

Free Private Parking

Free wifi

Air conditioning

Sun deck

Private entrance

Parking On Site

Terrace

24-hour front desk

Kitchen

Non-smoking rooms

Kitchenware

Kitchenette

View

Picnic area

Garden

Elevator

Upper floors accessible by elevator

Balcony

Bathtub

Rooms

Two-Bedroom Apartment in Heaven Hotel

Show 7 photos

Two-Bedroom Apartment

2 Double Beds

1850 sqft

Kitchen

Private Bathroom

Kitchenette

Balcony

x4

+

x3

More details

This spacious Two-Bedroom Apartment offers 1851 sqft of comfortable living space, accommodating 4 adults and 3 children. With a fully-equipped kitchen, private bathroom, balcony, and a range of amenities such as a flat-screen TV and air conditioning, your stay will be both convenient and enjoyable.

Two-Bedroom Apartment in Heaven Hotel

Show 22 photos

Two-Bedroom Apartment

1 Sofa Bed

1 Queen Size Bed

1 Double Bed

2090 sqft

Kitchen

Private Bathroom

Kitchenette

Balcony

x5

+

x5

More details

Welcome to our spacious Two-Bedroom Apartment, measuring 2088 sqft, ideal for families and groups of up to 5 adults and 5 children. With a fully-equipped kitchen, private bathroom, balcony, and a range of modern amenities, including a flat-screen TV and air conditioning, you'll have everything you need for a comfortable stay.

Guest reviews

9.3

349 reviews

Categories of assessments

Cleanliness

Comfort

Location

Facilities

Staff

Value for money

WiFi quality

Featured reviews:

🇳🇱

Catharina

10

November 2022

What a nice and excellent hotel, great value! Super nice and helpful staff, all ladies were extremely friendly in getting us around, arranging taxis and more. The size of the apartment is really large! and housekeeping is excellent

Nothing, although as they say clearly articulate: you are not in the center of playa, and a taxi to get to the center/beach will approximately cost 15 USD one way. Something to take into account!

🇬🇧

Ashley

8.2

March 2023

spacious and great value for money

it was quite far away from the main town but taxis were reasonable enough. we knew this before booking here, so If you have a car/bike it’s only a 15 min drive. No bus stops near by

🇺🇸

Brown

8.2

April 2022

It was an awesome stay loved every minute of it, my family loved every minute of it. We were like walking distance from the beach and also food was next door in the small plaza. We also had a 2 in 1 washing machine which was great. The staff was great ,they were very polite and helpful. We stayed there twice and on the second trip my son lost our room key so we paid for a new one and ended up finding the other key the following day and at check out they gave us the money back. Overall it was awesome.

The beds were a little hard thats was our only complaint otherwise the stay was great

🇸🇻

Nidia

10

March 2023

HUGE APARTMENT, great water pressure, good pool, internet amazing, water bottles available, stores in front of the hotel

no hot water

🇦🇺

Sarah

9.1

November 2022

Very new, clean and well maintained property. Provided a few bottles of water which was appreciated. Elevator in building. Shower had great pressure. Smart TVs in every room. Large balconies. Apartment was large and well appointed. Really comfortable. Excellent value for money. Also, when checking out, I realised I left my swimsuit on the balcony. I had my baby with me, so the receptionist offered to retrieve it and came back with it in a plastic bag. Much appreciated!

I wish they put a few basics such as sugar since there is a coffee machine, but the 7/11 is right next door so no big deal.

🇺🇸

Gustavo

9.1

May 2023

The staff is super friendly. The A/C is fantastic, we actually had to turn it off at times, it gets cold in the rooms. Very spacious, it has a 2 bedroom, 2 bathroom, living room and kitchen area. (Washer and dryer a plus). Plaza located across the street that provides different services (tacos, pizza, seafood, 7eleven, barber shop, pharmacy, and many other businesses that stay open until 10-11 pm). If you have your own transportation, this is your place for you.. This Hotel is a no brainier, I would definitely stay here again.

Everything was perfect.

🇺🇸

Guillermo

10

October 2022

Everything was very good, the lady at the front desk did a very good job ,she let my daughter stayed late at the swimming pool and provided us with good tips to go out for dinner ,we loved her

We didn't like a black guy working late shift at the front desk, we asked him couple questions about our car and he reactions was not so friendly, we said hi to him 2 times and he never answered back, he gave us a look like we were not welcome. Don't know why he is working in a nice place like heaven hotel..

🇨🇦

Angie

10

February 2023

Very nice hotel, staff was very nice, room was a good size really liked having the 2 bathrooms, quiet was away from any street noise, would definitely stay here again

The location was a bit far out so unless you rent a car you do need to take a taxi into town. The beds were quite hard

🇵🇱

Milosz

9.1

February 2023

Apartment equipped with everything we needed. Much helpful staff at the reception. Several local eateries nearby. Far from busy town center.

We were accommodated in two rooms and the rooms with balcony on the pool side was less noicy giving more vacationing climate. In opposite to the rooms exposed on the street which were noicy even with closed windows.

🇧🇪

Piotr

9.1

January 2023

Very friendly and accomodating staff, huge and clean rooms decent swimming pool

For this location you need rented car, though restaurants nearby are excellent

Points of Interest Around Heaven Hotel

Attractions

3D Museum of Wonders

2.8mi

Fundadores Park (El Zócalo)

3.6mi

Cenote Chaak Tun

4.4mi

Xenses Park

8mi

Rio Secreto Nature Reserve

8.4mi

Selvatica

14mi

Discover Mexico Park Cozumel

14.8mi

San Gervasio Mayan Ruins

17.3mi

Kantun Chi Ecopark

18.5mi

Xotik-Ha EcoPark

18.8mi

The Mayan Cacao Company

19.2mi

Playa Palancar

21.2mi

El Mirador Lookout

24.1mi

Xoximilco Cancun

25.3mi

Ventura Park

28.4mi

Pools

Location

  • Outdoor

Features

  • Shallow end

Age restrictions

  • Adults only

Availability

  • All season

Amenities of Heaven Hotel

Outdoor swimming pool

Kids' pool

Free Private Parking

Free wifi

Air conditioning

Sun deck

Private entrance

Parking On Site

Terrace

24-hour front desk

Kitchen

Non-smoking rooms

Kitchenware

Kitchenette

View

Picnic area

Garden

Elevator

Upper floors accessible by elevator

Balcony

Bathtub

Stay rules - Heaven Hotel

  • Check-in / Check-out

  • Pets

  • Internet

  • Age restrictions

  • Curfew

  • Parking

  • Reservations

  • Children and beds

  • Cards accepted at this property

Frequently Asked Questions - Heaven Hotel

What's the check-in and check-out schedule at Heaven Hotel?

While the stay at Heaven Hotel offers a flexible check-in window between 03:00 PM and 06:00 PM, the check-out is fixed at 12:00 PM.

Is vehicle parking offered by Heaven Hotel?

Yes, parking is available at Heaven Hotel. The hotel provides free private on-site parking, and reservations are not required.

How much does a stay at Heaven Hotel cost?

The base price for Heaven Hotel starts at $136. Do note, the cost might change depending on room preferences and dates. To see the actual prices, input your desired dates.

Which room categories can I book at Heaven Hotel?

Heaven Hotel offers two types of rooms: Two-Bedroom Apartments. The first apartment has a size of 1851 sqft and can accommodate 4 adults and 3 children. It has two double beds and smoking is not allowed. The second apartment is larger, with a size of 2088 sqft. It can accommodate 5 adults and 5 children, with a sofa bed, a queen-size bed, and a double bed. Smoking is not allowed in this room as well.

How can guests spend their time at Heaven Hotel?

Guests at Heaven Hotel can spend their time at the hotel by enjoying the leisure amenities, particularly the pools. The hotel boasts an outdoor swimming pool, which is available all season long. This pool provides a great opportunity for guests to relax and cool off during their stay. Additionally, there is also a kids' pool available, making it perfect for families with young children.

The hotel's sun deck is another great option for guests to spend their time. They can soak up the sun, read a book, or simply relax by the poolside.

With these amenitie, guests have ample opportunities to unwind and enjoy their time at the Heaven Hotel.

Can guests use a pool at Heaven Hotel?

Heaven Hotel has one pool available. The pool is open all year round and is located outdoors. It has age restrictions, allowing only adults to use it. The pool also has a shallow end.

Does Heaven Hotel accept credit cards and cash payments?

Yes, Heaven Hotel accepts both credit card and cash payments.