349 reviews
From
$136Av. Xcalacoco Manzana 022 Lote 55-1 Predio los Matorrales, Playa del Carmen,Quintana Roo, 77710, Mexico
349 reviews
1/26
From
$136Outdoor swimming pool
Kids' pool
Free Private Parking
Free wifi
Air conditioning
Private entrance
24-hour front desk
Kitchen
Welcome to Heaven Hotel, an enchanting ApartHotel located in Playa del Carmen, Quintana Roo, Mexico. Just a short 4mi distance from the bustling city center, this hotel offers a serene and peaceful retreat for travelers looking for a slice of paradise.
With 349 glowing reviews, it's no wonder why Heaven Hotel is a traveler's favorite. Starting at just $136, guests can enjoy a range of amenities including a pet-friendly policy, a refreshing outdoor swimming pool, a children's pool perfect for family fun, and private parking - all for free! The hotel also offers complimentary Wi-Fi, air conditioning, and a 24-hour front desk for ultimate convenience. Each beautifully appointed room features a kitchen or kitchenette, ensuring guests have all the comforts of home during their stay.
Heaven Hotel goes above and beyond to create a truly memorable experience. With a sun deck, picnic area, and garden, guests can soak up the sunshine and enjoy the breathtaking views. Elevator access, hypoallergenic rooms, and wheelchair accessibility make this hotel suitable for everyone. Whether you're looking to explore the stunning terrace and balcony views, or simply unwind in a bathtub after a long day of sightseeing, Heaven Hotel has everything you need for an unforgettable stay in Playa del Carmen.
After a relaxing day exploring Playa del Carmen, guests can take a dip in one of Heaven Hotel's two stunning pools. With one pool exclusively for adults, guests can unwind and soak in the tranquility of the surroundings. The outdoor pool features a shallow end, perfect for leisurely lounging and cooling off under the Mexican sun. Whether you want to take a refreshing swim or simply bask in the sun on one of the poolside loungers, Heaven Hotel offers the perfect retreat for relaxation and enjoyment.
At Heaven Hotel, convenience is key. The hotel accepts cash as well as various payment methods including Visa and Mastercard, ensuring a hassle-free checkout experience for guests. Whether you prefer to pay in cash or with your preferred credit card, Heaven Hotel makes it easy for you to settle your bill and continue your journey stress-free.
When it comes to accommodations, guests can choose from two spacious and luxurious Two-Bedroom Apartments. The first apartment offers a comfortable retreat with 1851 sqft of space, accommodating up to 4 adults and 3 children. The second apartment, spanning 2088 sqft, can accommodate up to 5 adults and 5 children. Both apartments are smoke-free and feature a combination of double beds, sofa beds, and queen-size beds to ensure a comfortable stay for all guests. With ample space and stylish decor, these apartments provide a true home away from home experience.
With its serene pools, convenient payment options, and spacious apartments, Heaven Hotel is the perfect choice for travelers seeking a relaxing and unforgettable vacation in Playa del Carmen. Whether you're taking a refreshing dip in the pool, exploring the vibrant city center, or simply enjoying the comfort of your apartment, Heaven Hotel offers everything you need for an enchanting stay in this Mexican paradise.
Closest airports
Cozumel International Airport
12.9miCancún International Airport
27.4miOutdoor swimming pool
Kids' pool
Free Private Parking
Free wifi
Air conditioning
Private entrance
24-hour front desk
Kitchen
Non-smoking rooms
Kitchenware
Kitchenette
View
Picnic area
Sun deck
Garden
Elevator
Upper floors accessible by elevator
Terrace
Balcony
Hypoallergenic
Bathtub
Private Bathroom
Parking On Site
Show 7 photos
Two-Bedroom Apartment
2 Double Beds
1850 sqft
Kitchen
Private Bathroom
Kitchenette
Balcony
x4
+
x3
More details
This spacious Two-Bedroom Apartment offers 1851 sqft of comfortable living space, accommodating 4 adults and 3 children. With a fully-equipped kitchen, private bathroom, balcony, and a range of amenities such as a flat-screen TV and air conditioning, your stay will be both convenient and enjoyable.
Show 22 photos
Two-Bedroom Apartment
1 Sofa Bed
1 Queen Size Bed
1 Double Bed
2090 sqft
Kitchen
Private Bathroom
Kitchenette
Balcony
x5
+
x5
More details
Welcome to our spacious Two-Bedroom Apartment, measuring 2088 sqft, ideal for families and groups of up to 5 adults and 5 children. With a fully-equipped kitchen, private bathroom, balcony, and a range of modern amenities, including a flat-screen TV and air conditioning, you'll have everything you need for a comfortable stay.
9.3
349 reviewsFrom
$136Categories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Featured reviews:
🇳🇱
Catharina
10
10
What a nice and excellent hotel, great value! Super nice and helpful staff, all ladies were extremely friendly in getting us around, arranging taxis and more. The size of the apartment is really large! and housekeeping is excellent
Nothing, although as they say clearly articulate: you are not in the center of playa, and a taxi to get to the center/beach will approximately cost 15 USD one way. Something to take into account!
🇬🇧
Ashley
8.2
8.2
spacious and great value for money
it was quite far away from the main town but taxis were reasonable enough. we knew this before booking here, so If you have a car/bike it’s only a 15 min drive. No bus stops near by
🇺🇸
Brown
8.2
8.2
It was an awesome stay loved every minute of it, my family loved every minute of it. We were like walking distance from the beach and also food was next door in the small plaza. We also had a 2 in 1 washing machine which was great. The staff was great ,they were very polite and helpful. We stayed there twice and on the second trip my son lost our room key so we paid for a new one and ended up finding the other key the following day and at check out they gave us the money back. Overall it was awesome.
The beds were a little hard thats was our only complaint otherwise the stay was great
🇸🇻
Nidia
10
10
HUGE APARTMENT, great water pressure, good pool, internet amazing, water bottles available, stores in front of the hotel
no hot water
🇦🇺
Sarah
9.1
9.1
Very new, clean and well maintained property. Provided a few bottles of water which was appreciated. Elevator in building. Shower had great pressure. Smart TVs in every room. Large balconies. Apartment was large and well appointed. Really comfortable. Excellent value for money. Also, when checking out, I realised I left my swimsuit on the balcony. I had my baby with me, so the receptionist offered to retrieve it and came back with it in a plastic bag. Much appreciated!
I wish they put a few basics such as sugar since there is a coffee machine, but the 7/11 is right next door so no big deal.
🇺🇸
Gustavo
9.1
9.1
The staff is super friendly. The A/C is fantastic, we actually had to turn it off at times, it gets cold in the rooms. Very spacious, it has a 2 bedroom, 2 bathroom, living room and kitchen area. (Washer and dryer a plus). Plaza located across the street that provides different services (tacos, pizza, seafood, 7eleven, barber shop, pharmacy, and many other businesses that stay open until 10-11 pm). If you have your own transportation, this is your place for you.. This Hotel is a no brainier, I would definitely stay here again.
Everything was perfect.
🇺🇸
Guillermo
10
10
Everything was very good, the lady at the front desk did a very good job ,she let my daughter stayed late at the swimming pool and provided us with good tips to go out for dinner ,we loved her
We didn't like a black guy working late shift at the front desk, we asked him couple questions about our car and he reactions was not so friendly, we said hi to him 2 times and he never answered back, he gave us a look like we were not welcome. Don't know why he is working in a nice place like heaven hotel..
🇨🇦
Angie
10
10
Very nice hotel, staff was very nice, room was a good size really liked having the 2 bathrooms, quiet was away from any street noise, would definitely stay here again
The location was a bit far out so unless you rent a car you do need to take a taxi into town. The beds were quite hard
🇵🇱
Milosz
9.1
9.1
Apartment equipped with everything we needed. Much helpful staff at the reception. Several local eateries nearby. Far from busy town center.
We were accommodated in two rooms and the rooms with balcony on the pool side was less noicy giving more vacationing climate. In opposite to the rooms exposed on the street which were noicy even with closed windows.
🇧🇪
Piotr
9.1
9.1
Very friendly and accomodating staff, huge and clean rooms decent swimming pool
For this location you need rented car, though restaurants nearby are excellent
Attractions
3D Museum of Wonders
2.8miFundadores Park (El Zócalo)
3.6miCenote Chaak Tun
4.4miXenses Park
8miRio Secreto Nature Reserve
8.4miSelvatica
14miDiscover Mexico Park Cozumel
14.8miSan Gervasio Mayan Ruins
17.3miKantun Chi Ecopark
18.5miXotik-Ha EcoPark
18.8miThe Mayan Cacao Company
19.2miPlaya Palancar
21.2miEl Mirador Lookout
24.1miXoximilco Cancun
25.3miVentura Park
28.4miAttractions
3D Museum of Wonders
2.8miFundadores Park (El Zócalo)
3.6miCenote Chaak Tun
4.4miXenses Park
8miRio Secreto Nature Reserve
8.4miSelvatica
14miDiscover Mexico Park Cozumel
14.8miSan Gervasio Mayan Ruins
17.3miKantun Chi Ecopark
18.5miXotik-Ha EcoPark
18.8miThe Mayan Cacao Company
19.2miPlaya Palancar
21.2miEl Mirador Lookout
24.1miXoximilco Cancun
25.3miVentura Park
28.4miAirports
Cozumel International Airport
12.9miCancún International Airport
27.4miLocation
OutdoorFeatures
Shallow endAge restrictions
Adults onlyAvailability
All seasonOutdoor swimming pool
Kids' pool
Free Private Parking
Free wifi
Air conditioning
Private entrance
24-hour front desk
Kitchen
Non-smoking rooms
Kitchenware
Kitchenette
View
Picnic area
Sun deck
Garden
Elevator
Upper floors accessible by elevator
Terrace
Balcony
Hypoallergenic
Bathtub
Private Bathroom
Parking On Site
Accessibility
Entire unit wheelchair accessible
Upper floors accessible by elevator
Bathroom
Additional bathroom
Bathtub
Bathtub or shower
Guest bathroom
Hairdryer
Private Bathroom
Shower
Toilet
Toilet paper
Towels
Bedroom
Linens
Wardrobe or closet
Building Characteristics
Private apartment in building
Cleaning Services
Daily housekeeping
Laundry
Suit press
Food & Drink
Tea/Coffee maker
Food & drink safety
Delivered food covered securely
Food can be delivered to guest accommodation
Front Desk Services
24-hour front desk
Concierge
Invoice provided
General
Air conditioning
Elevator
Family rooms
Hypoallergenic
Ironing facilities
Mosquito net
Non-smoking rooms
Private entrance
Smoke-free property
Tile/Marble floor
Internet
Free wifi
Kitchen
Coffee machine
Dining table
Dryer
Kitchen
Kitchenette
Kitchenware
Microwave
Refrigerator
Stovetop
Toaster
Washing machine
Living Area
Dining area
Sitting area
Sofa
Media & Technology
Cable channels
Flat-screen TV
Satellite channels
Telephone
TV
Outdoors
Balcony
Garden
Outdoor furniture
Picnic area
Sun deck
Terrace
Parking
Free Private Parking
Parking On Site
Physical distancing
Cashless payment available
Room Amenities
Clothes rack
Fan
Iron
Sofa bed
Safety & security
24-hour security
CCTV in common areas
CCTV outside property
Fire extinguishers
Key card access
Safe
Security alarm
Smoke alarms
Safety features
Access to healthcare professionals
First aid kits available
Shared stationery (e.g. printed menus, magazines, pens, paper) removed
Services
Wake-up service
Spa
Kids' pool
Outdoor swimming pool
View
Pool view
View
From
$136Check-in
From 15:00
Until 18:00
Check-out
Until 12:00
Pets
Pets are not allowed.
Internet
WiFi is available in the hotel rooms and is free of charge.
Age restrictions
Check-in is only possible for guests between 18 and 90 years old
Curfew
Come and go whenever you want
Parking
Free private parking is available on site (reservation is not needed).
Children and beds
Child policies
Children of all ages are welcome.
Children 18 and above are considered adults at this property.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
No capacity for extra beds or cribs.
Cards accepted at this property
Mastercard,
Visa,
Cash only
This property accepts cash.
What's the check-in and check-out schedule at Heaven Hotel?
While the stay at Heaven Hotel offers a flexible check-in window between 03:00 PM and 06:00 PM, the check-out is fixed at 12:00 PM.
Is vehicle parking offered by Heaven Hotel?
Yes, parking is available at Heaven Hotel. The hotel provides free private on-site parking, and reservations are not required.
How much does a stay at Heaven Hotel cost?
The base price for Heaven Hotel starts at $136. Do note, the cost might change depending on room preferences and dates. To see the actual prices, input your desired dates.
Which room categories can I book at Heaven Hotel?
Heaven Hotel offers two types of rooms: Two-Bedroom Apartments. The first apartment has a size of 1851 sqft and can accommodate 4 adults and 3 children. It has two double beds and smoking is not allowed. The second apartment is larger, with a size of 2088 sqft. It can accommodate 5 adults and 5 children, with a sofa bed, a queen-size bed, and a double bed. Smoking is not allowed in this room as well.
How can guests spend their time at Heaven Hotel?
Guests at Heaven Hotel can spend their time at the hotel by enjoying the leisure amenities, particularly the pools. The hotel boasts an outdoor swimming pool, which is available all season long. This pool provides a great opportunity for guests to relax and cool off during their stay. Additionally, there is also a kids' pool available, making it perfect for families with young children.
The hotel's sun deck is another great option for guests to spend their time. They can soak up the sun, read a book, or simply relax by the poolside.
With these amenitie, guests have ample opportunities to unwind and enjoy their time at the Heaven Hotel.
Can guests use a pool at Heaven Hotel?
Heaven Hotel has one pool available. The pool is open all year round and is located outdoors. It has age restrictions, allowing only adults to use it. The pool also has a shallow end.
Does Heaven Hotel accept credit cards and cash payments?
Yes, Heaven Hotel accepts both credit card and cash payments.
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