The resort was absolutely beautiful, so many pools to choose to swim in and the shows/activities were super fun! The room was a great size with a lot of space ans housekeeping came at the same time everyday so we knew when to make sure to be out of the room. The employees were very friendly and helpful at all times.

The wifi and internet connection was awful. I made sure to get the international package on my phone before I left, and the connection was still annoying to deal with. The buffet food was not to our liking. We ended up eating a lot of fried food because the variety of things was just not great. A lot of food tasted watered down and some of the juices, specifically the orange and pineapple juice, had a weird taste.

the entrance is just like in a dream, this beautiful alley surrounded by plants, statues and wild life. great hotel, beach is like in a movie, pools are awesome, A la carte restaurant excellent, nights shows extremely good and professional. the outdoor is very clean and very well maintained.

the rooms need updated BADLY, the TV's are like 20 years old ( we don't watch TV on vacation but for the one who does be aware!), the fridge didn't work ( we didn't bother telling the front desk), The AC wouldn't shut off. The furniture are very old ,dirty and damaged by the time. The 2 buffets at the main budlings looks terrible like a "canteen", the food was pretty good in the buffets but really the rooms and furniture were horrible, ashamed for such a beautiful hotel. the kids room is not good at all, and you cant access it whenever you like, you have to be there in certain hours.

Right on the beach and a huge resort, endless pools and activities for all the family, including an awesome kids pool. The evening entertainment was great for families, the Moana show and MJ tribute were personal favs! The resort itself is set in a nature reserve and there was so much wildlife including monkeys, deer, coaties and iguanas roaming around, it was amazing to see them so happy in their natural environment!

The food was a bit of a let down, not terrible but not 5*. The restaurant booking system takes a while to get the hang of so we didn't secure an evening A La Carte table until the fourth night, which was a shame as the food was better than the general buffet.

I was worried when we saw the low ratings but WOW, this place is incredible. Those who posted poor reviews must be extremely difficult in overall life because I can’t say a bad thing about the resort, staff, facilities or anything!!

Absolutely nothing! It was an amazing stay and we will return for sure!

Great location. fast access to ocean.

Did not get notified of the website/app to use for dinner reservations until we were there and not able to reserve a table fir dinner.

The Hotel was amazing :) The animals around war so kinde and friendly :)

I was alone :(

The hotel and facilities where very nice for the price we paid.

The bars were understaffed for the demand. Also the few bar tenders were not very friendly. Another thing was the beach, the ocean was nasty, I didn’t even got inside.

For some reason, we got upgraded to family rooms. I highly recommend them for families with small kids since they are equipped with cribs, step stools.. They also include access to a well organized kids club and a mini playground/pool for small kids. We were not making reservations to restaurants since we did not want to be on a schedule. The buffets have options for everyone and the theme is different every night (Mediterranean, Mexican, etc) Our favorite was the bar on the beach, which offered bar lunch ( burgers, fries, wings, etc) and it was delicious! The resort is very clean and the staff is supper friendly! Our favorite was Marisol, the server in the lobby bar! Highly recommend this resort!

We checked in on 10th May 23, after we checked in, we encountered a couple of issues in our room and also with the transfer from Reception to our Room and due to those hassles we thought that our trip got spoiled, but wait, one of the Managers from concierge - Mr Arley, immediately responded (after we escalated) and then all is history, he fixed the room related minor issues immediately, booked dinner for us in one of the restaurants (as we got late in booking our dinner), offered a day pass to the Chill out area for next day and not only this but through out our stay he kept in touch checking for our well being and if we need any sort of help. Hey Arley! you actually saved our entire trip and helped make this one of our best experiences in Playa Del Carmen , we are surely gonna return to Grand Sunset bcs of the awesome services and the we were treated by you ...Mr Arley thanks for all ! Regards Verma 3217

Liked everything

Breakfast was great, there were a choice of restaurants so that was good. Staff were really friendly and polite, nothing was hard for them.

The WIFI was quite spotty. There were signs saying you couldn't reserve pool or beach lounge chairs with your towel, but people still did that and no staff did anything. Some tourist were touching and feeding the wildlife, yet there were signs saying not too. I saw one ignorant lady stroke a baby critter, get it by the scruff of it's neck, pull it through a fence railing to cuddle it near her face. I yelled out 'don't do that, put it back' - it was squealing. She ignored me, I just wish it had scratched or bitten her, it must have been so scared.