Restaurant, breakfast, room, location

Location, room

Hotel claims to have 24 hours concierge but the staff isn't available at the reception at all times. Room cards don't work at hotel's entrance so we had to ring door bell everytime we enter the hotel. At night we rang the door bell multiple times and wait outside for more than 10 minutes. At the end I called the hotel (The phone number at Booking.com leads to an automated message of multiple hotels and I had to navigate in a menu) and wait for more for night staff to arrive. It wasn't a pleasent experience. The rooms cards should open the general doors and guests shouldn't wait for staff to open the doors.

Great location, perfect for every aspect of our stay. Breakfast is delicious and chef Leandro, when he's there, makes the most amazing omelettes. The hotel has a lovely atmosphere and quirky interior design accents, which is right up our alley. The bar is well stocked and the staff super friendly & helpful.

The room, although commanding a view on the Westerkerk, was very small despite the fact that is was a "De Luxe Room". Our major gripe (and that goes for all the rooms in the hotel, irrespective of size) is that there is no space at all to hang or store clothes or items. Seemingly, a guest is expected to stay for 1 or 2 nights at the most. At some point we stayed for 5 nights and had to rely on our creativity to find a place for our belongings. A hook or two on the door would have been helpful to at least keep our coats out of the way!

We upgraded to a deluxe room and appreciated the extra space. The appearance of the hotel and room was very stylish and welcoming. We loved the quiet location in amongst the canals, yet close to sights etc. A supermarket was 2 minutes walk away.

As a security measure we had to ring and wait for a staff member to open the front door every time we returned to the hotel. We didn't feel this was necessary given the location etc. and this was a hassle for both us and the staff.

The hotel is lovely and has lots of quirky art and decor. Staff are attentive and helpful. The room we stayed in was spacious and well laid out, plenty of storage for clothes and had a kettle/coffee maker. The hotel is pretty quiet with little road traffic noise, however noise does carry from folks coming in late or walking across the floors in the surrounding rooms (please be mindful of other guests if you come back late!). The location is away from the very touristy part but has lots of cute cafes and restaurants nearby.

Very very clean room. Heated bathroom floor was great. Water was nice and hot with great shower head. Beds were comfortable. No door between shower area and bedroom but we made it work. Staff was friendly and welcoming. A very pretty hotel in an excellent location. Away from the loud hustle and bustle of the cities center but close enough to walk to many points of interest. I would definitely stay here again!

I can’t say there was anything I didn’t like.

Beautiful reception and restaurant, lovely decor, lots of character, excellent location in a posh area of Amsterdam, close to canals and lovely artisan shops. Close to Anne Frank museum and Joordan area. You can wake up and go for croissant and coffee in any of the near by lovely cafes. Bathroom was good. Decor of the room was nice and artisan.

The first room I stayed in had a lot of stairs, including some in the room, which was a bit weird. On a small side as well. The second room had glass door and windows overlooking the back garden of hotel. Although I was told it is safe because only guests of hotel with pass could walk by the room, I was still feeling uneasy with the knowledge that the door were glass.. No fridge either wasn't really helpful. Cleanliness could be better and the beds were not super comfy.

The foyer and bar area is beautifully designed and decorated. Location of the property was good, we were able to walk wherever we needed to go.

There was no lift to our room, only stairs, stairs to the door and then more stairs inside our room. The concierge offered to carry our bags which was good as we couldn’t have done it ourselves. The shower is open within the room (no way to close it off for privacy) so my 18yo refused to shower, it’s not a suitable room for families or friends. The room was very small with barely room for suitcases.

LOVED our stay at Hotel Mercier and will definitely stay again next visit in Amsterdam. It is not only a beautiful, charming hotel that is well equipped. But it is located in Jordaan which is the most perfect location to visit Amsterdam, highly recommend this hotel/suburb. The staff were so friendly and helpful, spoke fluent English which is appreciated by us tourists. The bar/restaurant down stairs was also excellent. The interior was stunning.

We loved everything about this accom. A bit more expensive than others but definitely worth it.

The decor was upbeat and the breakfast was first rate. Also loved the location near the Anne Frank house.

The layout of the room wasn't right for me and my husband. We had to climb narrow stairs to get to our bed. Our suitcase was too heavy to carry up these stairs so it required a lot of going up and down for items. We had to use the stairs every time we needed to use the bathroom which was difficult at night. The lighting was very poor downstairs and there was room for only one person to sit.