EVERYTHING! We could not rate this place more highly. Everything was amazing, like I could not fault anything. From the friendly staff in accommodation, to the restaurant and everything was clean ! We stayed in other places that were filthy and this by far is somewhere we will come back and were glad we paid more for (than what we personally normally would in terms of our budget).

Literally the only one fault if I'm being extremely picky and its nothing major, but we were keen to use the sauna but then realised it was a separate male/female thing. Again, this is just something so minor.

the breakfast was a good selection - the beans and hash brown bites were my favourite. i also tried the matcha little cake which i enjoyed. my partner went back for 3 coffees and said he really liked it. it was his birthday and we were so pleased to walk in to our room and find a few balloons and a card and even a chocolate bar for him!! i did not ask for this but mentioned it was his birthday so that was a super nice surprise. lovely room and the most comfortable bed and pillows!! it was like sleeping on a cloud. nice shower too.

unfortunately the scrambled eggs were not very good! very rubbery and without flavour. i would suggest adding more fresh fruit to the breakfast as i was looking forward to that but only saw pineapple! (we did arrive at 8:45 for breakfast so maybe there were some earlier!)

We came down to Queenstown for a wedding at Jacks Point so the Hilton seemed like a sensible place to stay nearby. We originally booked DoubleTree but we were upgraded to the Hilton. It was great having access to the Hilton facilities, especially the pool. The room was comfortable, with a large bathroom and plenty of space. Staff were friendly and helpful. Free parking was available if you park at the top of the hill and walk down, otherwise you can pay for valet or day time parking by the hotel. The room was nice and warm and had all the amenities needed :)

The shower had a terrible drainage system where it leaked all over the floor. I felt really bad about this and for the cleaners. We did mop it up at the end of our stay but at the expense of handing back super wet towels. The room was quite untidy, the mirror wasn’t cleaned and there was a bit of dust around. It was generally messy for quite a respected hotel. Seeing we got upgraded, we didn’t want to complain but the view of scaffold wasn’t the best. Otherwise it was good, minor things!

The fire place 🔥 was great... Room was nice and clean, bathroon was spotless ... the convinince of having the sauna & swimming pool onsite was very handy. All the staff we've meet was nice friendly and very helpful . Also the food was amazing variety of choices for breakfast buffet .We also have dinner during our stay and the meal was devine.... service was exceptional .Special Thanks to Mr Chua the Filipino Receptionist and the waiter who's named is Maddy who looked after us very well.We definitely come back.👌👌

Nothing to deslike

Lovely staff. Amazing views.

Poor lighting in bedroom made it difficult to read at night. Didn't realise it was on opposite side of the lake to Queenstown. Had to catch a water taxi over to Queenstown and back which cost $20 each. Made to move to the other Hilton for breakfast one morning due to a private function. No lighting at 7am made it very dark to walk to breakfast.

Comfortable large bed and pillows. Combined living bedroom upgrade from the Double Tree to Hilton Spa Resort was appreciated. Stacks did great burgers and pizza for dinners. Great full size bath and shower facilities in the room

Parking but got lucky night one and paid the $16 night two in external private car zone. Check in could provide some maps of key places to visit. Also the location of the spa saunas and indoor pool on checking in would be good. Some external scaffolding on extremity of building from our window not an issue when curtains closed.

Very nice comfortable rooms and lovely staff

That when we got to the property we were charged an additional $200 for a deposit or something of the likes. I think $50 per night. Which would have been fine if we were pre warned about it but we were not, it was not written anywhere on the website or anywhere at all. We did get it back after we checked out but it’s the fact that we were blindsided by it, and if we hadn’t budgeted for it we would have been in a bit of an awkward situation. I suggest at least warning people about it…

Staff were helpful and friendly, room was tidy and modern. Location was just gorgeous, the lake is across the road and great views of the lake and surrounding mountains. Not too far from Frankton shops, a little further from Queenstown so it's useful to have a car (or you can take the nearby water taxi).

Parking requires additional cost in the underground carpark as on-street parking isn't really available nearby. Bathroom was very small but perfectly suitable for our needs.

Loved the location which is literally a 10 min ride from the airport. Great access to restaurants, salon and spa on-site. Kmart and pak n save is a 15 min drive away should you need extras. Queenstown city is a quick 20m drive. Quite a bit of traffic in the mornings but can be avoided by going down the side streets. It's a beautiful drive too with the a view of lake wakatipu. Hiring a car gives you freedom to go off the beaten track and see Queenstowns beauty!

The hotel was too hot! The heaters were on in the hallways. The aircon in our room could only face down wards the vane on the unit would not move. We tried multiple times on the remote. You need aircon in the bedrooms too.

Actually, our flight to Brisbane got canceled after we had checked in and everything and were compelled to take this hotel . Arpit at the reception was extra nice and helped us by going out of the way and solved my problems. Full credit to him. Mona , was extremely courteous at the time of check out. My compliment to them. Though far from the city centre, view is awesome.

The bathroom was not to my liking. The opaque glass door cannot be closed and locked.