Room was well designed into two rooms. All very comfortable. I spent a whole day in the room one day working and found it all very pleasant. The view was of the Remarkables which is spectacular. The breakfast was help yourself with a very wide range of choices but after a week of exactly the same menu some people might find it monotonous. Perhaps poached eggs instead of scrambled as a choice.

Not being very able with technology found the TV and the air-conditioning challenging if you wanted to change it. Booking.com made the extension to my booking at Frankton Rd but I was staying at Holiday Inn Remarkables Park so all comments applied to Holiday Inn Remarkables Park Frankton Queenstown not the hotel listed

The King Room with Lake View was very spacious and comfortable. The balcony had an nice view of the Queenstown lake. The hotel staff was nice and friendly throughout our stay. On-site parking was very convenient and there was also a bus stop nearby for buses to the Town Centre and Airport. Overall, we had a comfortable stay.

Cleanliness of the bathroom could be improved. We had to ask Reception for some items to be replaced.

King room jacuzzi bath great. Comfy bed. Good tea and coffee and enough milk for once. Bus stop close by. very friendly staff. Breakfasts good and restaraunt good. spa jacuzzi. We left the Sherwood to go to the holiday Inn -the holiday inn was far comfier.

Plumbing gurgled really loud at night - I thought someone had turned the taps on in the bathroom. This happened several nights. spa environment needs upgrading - its a bit like a basement. No sun on the very small balconies facing the lake. you could shake hands with the people on the next door balcony. charge of 20 euros a night for car is excessive

Fantastic stay! We love returning, and this was our second visit to this hotel. The view is impressive, the location is convenient, and the staff is welcoming and helpful. Very nice Italian food also if you choose to dine in.

There is nothing really to complain about. The room might feel a bit small, but you can choose a better room, of course. We just went with the king-size bed with a lake view, so I thought we were booking the same kind of room as our first visit. However, this one had a spare single bed, which might be why it felt smaller.

One of the most fantastic views of my life. I will definitely be back. The staff were incredible and very helpful with everything I needed during my stay. The room was very big, comfortable and they cleaned it daily for me. It's a 2km walk to the city center or you can take the bus if you don't have a car. The amazing view of the Lake Wakatipu will guide you to the city.

Breakfast was included but it was the same everyday. I wish they had more options or variety.

The property is very well maintained with the best lake and mountain views in Queenstown. The room was sparkly clean and had everything we needed. The staff is exceptional, helpful, professional and welcoming. A special mention to Camila and the staff who have gone out of their way to make sure we are comfortable, and accommodated our preference of a slightly early check-in, minding our luggage while we went out to town, and helping my parents with their bags and a lift close to the room so they won't have to walk too far. It felt very personalised and we will definitely be coming back.

It's a little far and hilly to walk to and from the town, but not an issue if you have a rental car or if you're willing to catch the public bus.

The Bircher muesli and berry coulis at breakfast. The pizza dough was amazing.

The pizza topping - fungi misti - the mushrooms were so sparse that several slices of pizza had only two or three very small slices of mushroom. The timing of meal service - the excuse that pizza takes longer to cook …. Start cooking the pizza before the other dining partner selected dish. Sitting there waiting for your meal whilst your partner receives and finishes their choice of meal is the worst. I noticed that I was not the only diner this happened to! My husband commented that the scrambled eggs were like rubber.

The location was superb and the view was fantastatic. The room smells really nice and clean. The sheets and bed were cozy. There was also a microwave in the room which is also helpful esp when travelling with kids. Also has amenities such as spa pool, sauna and gym. Plus a restaurant and laundry within the area which makes it very convenient for us because we just wanted to relax after a long drive around town.

It was unfortunate that the hot water did not work early morning. We were told they were having it repaired. The staff compensated by not charging us with parking fee.

I found the room to be very clean, warm and lots of space. Though I didn't have a view from my room, I was able to take a glass of wine and sit on the deck at the bar where the views were amazing. The full breakfast was beautiful and there was an awesome variety to choose from. The water pressure in the showers was great and the condiments that were free to use were of the highest quality. I loved my stay here and the staff were so kind, friendly and helpful.

When the staff serviced the units my bed was not made and they missed topping things up for me, however due to the overall experience, it didn't bother me too much.

Beautiful lake and mountain view, Great location inbetween Franktown and Queenstown center, bus stops are close , the room smells so good.

The stairs, it was very hard to go to our room because it was up hill, so tiring. Room needs some plates, forks and knives, sometimes we buy food but we can't share it and no cutlery although there is tea spons for the coffee but would of been better if it has more variety but I know it's a hotel room not motel or apartment.