Room was spacious and clean.

Hotel is being refurbished and looks bad. Reception is a desk in a corridor. Not a good look. They should discount prices during the work. Plenty of other options for the same or better price in Queenstown.

Hotel is placed half an hour walk from Queenstown center and from Frankton Marina. It is in really serene and quiet spot. Room had a balcony with a view on the lake. Bed was big and comfortable and room looked like new. Very friendly and helpful staff. Hotel is providing shuttle service if it's booked in advance.

No information about ongoing construction works around the property, the hotel only mentioned that parking is not available but did not provide a reason. As a 4 star hotel it is appropriate to inform guests about the ongoing works. Also some facilities are required for a 4 star hotel, for example the restaurant. Which is not available at the moment, as well as the pool, spa and I am not sure about the conference rooms. They only have a 24 hour reception in the corridor. A bit strange. I think because of the construction works there was an unpleasant smell from the sewage when we opened the window. Surely it will be great place after all works will finish. At this moment they're only providing rooms which is fine when you have to lots to do outside ;-)

Good things about this hotel were: We loved the easy access to the waterfront directly out of our room. The waterfront path took us to town or back up to the airport, depending on which way we chose to walk. It was clean, and there was a beautiful view of the lake directly outside the window. The room was also slightly angled away from the rest of the building giving a sense of privacy, which we appreciated. The bed was very comfortable, and we were able to get some groceries to store in the refrigerator then reheat in the microwave. The hotel provided a complimentary shuttle service to take us downtown. We just needed to call the front desk to give a heads up when we wanted to go (and return) based on fixed times and then a driver would take us directly into the city centre.

Not so great things about the hotel were: It wasn't made clear to us before we arrived that a significant portion of the building was under renovation. So when we arrived, initially, it looked like we were staying in a construction site (this wasn't actually the case, but the first impression was not great). The ergonomics of the room were a bit clumsy - there was a round table in front of the window and big cushioned chairs which were too big for the space and made maneuvering between the bed and the "dining" area very awkward.

Incredible lake and mountain view with access to walking tracks. The room was stunning, complete with a fireplace, rooftop deck, and kitchen. Thank you so much for our stay at the start of our first visit to New Zealand. The shuttle bus service to town was a great surprise as we had no idea how busy Queenstown is. Thanks to the very friendly staff also..

Book your carpark at the time you make your booking. There is a lot of building work going on and not much space. You do need to walk across a main road and uphill if you miss out on an allocated car space. That being said, you can unload on site without a problem. Let them know if you can't do stairs at the time of booking. Don't let this detract from booking a stay here.

Loved the views, it was so clean and tidy. Loved that they topped up the coffee and milk every day. When I asked for disability parking they made sure we had a parking space even with their renovation happening. It made our lives so much easier coming and going. I would never be able to walk up that hill 😂 We celebrated our 25th anniversary and what made it even more special, as soon as we walked in a card wishing us a happy anniversary and some chocolate was such a welcome surprise. We had smiles for the whole of our 3 days that we did not want to leave. Thank you to all the staff at Oaks Queenstown Shores Resort, you deserve over 100 gold stars for hospitality 🥰👌🔥👍😍☺️

Room 408 had the waterfront sea view. This is a bigger room with two single beds and 1 super king bed. The kitchen facilities were great. Pots and pans were clean. It has a dishwasher iron washing machine and dryer. The room was serviced daily and the coffee machine was epic which made my stay exceptional. The staff at front counter were very friendly, always smiling and we felt warm and welcome.

Streaming netflix from my phone to the tvs Chromecast had issues. I had the reception come down to sort it once but afterwards had similar issues.

Beautiful open house with superb lake views.We were in 2nd floor.Would prefer higher floor for uninterrupted views.Full kitchen but with minimal supplies.Nil kitchen towel provided so bring ur own paper towels and liquid dishwashing soap if u intend to cook.Closer to airport but further to Qtown city centre.Shuttle bus service for free to and from city centre is very convenient, just inform reception for time booking.Otherwise uber cost is around $16 one way.Staffs were awesome and very engaging and accomodating. Would love to stay here again.

Our lakeview was interrupted by the trees in front of the house..nevertheless..lakeview was still superb.

We stayed in a two bedroom apartment. It had beautiful views over the lake and was very large, with a huge kitchen and living area and two separate bathrooms. Great to have zoned air conditioning so that we could have different bedrooms at different temperatures. While slightly out of town, it was still very convenient and we were able to park on site. There was a shuttle available although we didn't use it.

The shuttle was limited in hours - it only went once per hour and not in the middle of the day which was a bit restrictive. It would have been good if you could call the shuttle when you were ready to use it. The reception staff were also very offhand. When we arrived they were chatting to each other and despite there quickly being a queue of four separate people wanting to check in, they continued chatting to each other about their weekend plans, and then when one of them did finally ask if they could help us, the other one studiously ignored the rest of the queue. However, the other staff I dealt with during the stay (housekeeping) were very friendly and helpful.

The room was beautiful and clean & also had floor to ceiling windows to showcase the amazing view. Location was great as it is literally a couple minutes to the centre of town by car or 1/2 hr walk that leads around the lake.

The parking setup. I pre-booked parking & paid $15 a day to be able to park in the reserved parking bays. Unfortunately this was not managed very well & even tho I paid for the privilege to park, there were rarely any carparks available, it was very frustrating. A microwave in the "hotel" room would've been a good addition, especially for solo travellers such as myself.

Beautiful spacious rooms and bathroom at the front of the hotel (lake-side). Easy 25-30 min walk to Queenstown, and affordable enough parking. Very friendly staff, and very clean throughout.

Under heavy construction currently - which is good for the hotel eventually, but worth noting right now. All rooms are adjoining, so if you have loud neighbours (which we did) there are very few options. Bottom-floor rooms have a door leading out to the lakeside walkway to walk to Queenstown - but you cannot lock this door from the outside, so you have to traverse through the entire hotel to get out, which is a little frustrating. That door could be a wonderfully simple way to leave the hotel and return immediately. I was not given the option to pay in advance, so I had to pay the credit card surcharge which amounted to about $40, which is ultimately a total waste of money when I could have easily paid in advance.