Convenient location to the hospital. Probably 10 minutes drive to hospital. The moteliers were accommodating and friendly. Close to laundromat and amenities.

Requested a smaller room due to some family member cancellations. The first room we were in had a missing element on the oven, and the power connection in the bedroom wasn't secured. Some maintenance is still underway, with spa pool not available. The room was clean and tidy but a bit tired. We were relocated to another room from my original booking the next day without any issue. The booking paid for was our original booking as I didn’t update booking online due to family emergency. An offer to do repairs in our existing room. Happy with relocation. Very accommodating.

Friendly enviroment & the units are very tidy & always up to standard with the cleanliness always makes the stay welcoming. The outdoor pool & private spa is very good value that deserves to be put to good use every time we stay. The staff & the cleaners are very helpful & always show respect to guests along with lovely smiles all round. Mjy son & I have stayed here a few times & is always priority if in Tauranga. God bless...Ataahua

What always becomes a issue every time & quite frankly not sure how to describe this...especially for my son as I see the sad face that sets in starts to infect me also! So what upsets us very much is when we have to leave & say goodbye...always a downer for us haha oops haha

The room was as advertised, pictures on the website are accurate to see what you are getting in terms of decoration and decor. We had the family unit with private thermal pool. For our money we were more than happy with the amenities. The unit is cosy and comfortable. We asked for a late check out on Sunday which was no problem for the staff. The motor inn is situated across the road from Welcome Bay - and 5 mins drive from Fraser Cove shopping centre. The big pool is heated and lovely at night. Friendly helpful staff.

Hot tub and pool were lovely.

Quite noisy, no insulation between rooms. Not enough power plugs, especially near the bed in the lounge. No extraction fans in the kitchen or the bathroom, got smelly when cooking, and condensation when in the bathroom. This motel is on a very dangerous corner, they need a well lit sign outside so you know where it is, there is no well loit sign out on the street, nearly missed it every time.

We loved the spa bath and how you could relax in it while watching T.V, was definitely our favourite thing. Also the nice big bed which was very comfortable as we had the best sleep, loved the fresh clean white linen. Loved the friendly, helpful staff as well, Thank you very much for relocating us into another room because the jets weren't working on the spa bath and also for sorting the Sky T.V. We have stayed here a few times before and have loved our stays every time, Thank you Bennetts! See you again soon =)

Leaving, I wish we could've stayed another night! Definitely booking for longer next time =)

I liked the price for what we got over two nights and having our own thermal mineral pool. We even got some milk and the main pool was also heated.

The driveway is a bit tricky being on a corner so start indicating early. The room pools could do with another paint or just scrape all the paint off and provide an explanation for the pvc pipe in the middle of the room pool.

I was delightfully surprised that we got a bed with upstairs beds as well. Having the 'hot tub' made our stay extra awesome

The 'hot tub' although awesome need extra paint work done on it to make the experience even more better. Just felt that when you sat down it did not feel right.

The accommodation was in a really good location with accessible parking and despite being on a busy road it was quite quiet where the units were located. Everything went smoothly when we checked in and the person was friendly and engaging. Enjoyed a dip in the hot pool and the room was clean.

The decor is a little bit dated especially in the bathroom.

Beautiful location with nice rooms. Kids and teenagers loved the thermal pool, especially after a day of roaming. Easy check in and plenty of parking. Beds were comfy and kitchen well equipped. The spa bath upstairs was amazing!!!!

Because of the location of the hotel entering and exiting the hotel was a challenge as the corner made it difficult to judge oncoming traffic. A traffic mirror across the road would be great for this.

Upon arrival spoke with Jason (not sure if he is the owner or manger) but he was very welcoming and polite. Asked for credit card and ID, checked us in, gave our key to room 16, explained to us that the cleaner might be still to clean our private thermal pool to allow them access, which we didn't mind, Jason also gave us the password for wifi which is handy when travelling with a baby for tablet time. He explained clearly where our room was and that we also had 1 car parking space for us outside our room which was awesome. Got to our room room and spoke with the cleaner guy (Maori man) he had just finished cleaning our spa and it was just filling up. He was very welcoming to us had a little korero (talk) with us and was very friendly and kind. We then proceeded to check our room and the cleanliness of the room was very clean and tidy and also smelt clean. It felt comfortable and relaxing for a older style motel. It is abit out dated but that didn't affect our stay for the value of money. Definitely would return next time we are back in Tauranga Moana. And also would recommend to other family and friends. Another bonus was that they weren't an emergency housing motel as this would of definitely ruined our stay, from previous experience with EH Motels.

Our fan in our room had dust all over it, so just needed a clean. Also bathroom needs an extractor fan to suck out number 2's smell and shower moister.