the location and parking were great for what we needed, the staff friendly and the breakfast ok. generally the design elements and building were well done. charging point for Tesla drivers, front and rear entry for after hours. staff helpful.

the room was smaller than I'd thought, and various things in the room were a bit tired. the bathroom area has lots of mild steel which is rusting, and the tv input was flakey. the bed was ok, but nothing special. the lighting in the room was weird, with no bedside lighting which wasn't a super bright downlight. mostly the room was fairly quiet, with double windows blocking out the outdoor noise. typical for many hotels these days they've filled the fridge with chargeable items leaving no space for anything else, and it's a tiny fridge. limited hanging space.

This hotel was a real treat! An old post office turned into a real high-quality restaurant/bar and hotel. Only a few minutes walk from the centre of town, the location is great. The staff were all very friendly and genuine, and the room was very high quality, beautifully furnished and clean. It was a real shame we couldn't stay for longer! Tauranga was one of the highlights of our trip throughout New Zealand, and this hotel was, very fittingly, one of the absolute best we stayed at.

Honestly, I can't think of any real complaints. This place is great!

the accommodations were fantastic. The outside veranda area for eating and lounging were very nice. The wait staff took excellent care of us. The location was great.

We talked to the lady at the front desk at morning about a place to eat. She directed towards the downtown. We found a tiny little place, but that was just okay. As we walked back to the hotel, we found a fantastic dinning area just down the road from the hotel. All we had to do was simply walk directly down the hill towards the water front. So the recommendation is to have a list or map of restaurants in the area that are open in the morning.

Location was great. Nice on site parking, lots of it too. Ashley & Co products are a nice touch. Bistro downstairs has delicious food, the pizza's and duck ragout lasagna were really good. Attentive and friendly staff, very clean place. Shower has rain head shower and also handset; rain head is gigantic and nice, handset is like a fire hose if you like good water pressure. Comfortable bed, nice AC unit (temp can be set between 19 Celsius and 24 Celsius), LED lighting, ceiling is SUPER high (it must be like 4-5 metres) so feels like a very spacious room.

I have to mention this (I have NOT deducted from the score for this) cause it's mind boggling, but the TV bracket is a travesty. In the room I was in, the TV is parallel to the bed. It has a bracket that can be moved off the wall and turned, but the furniture blocks a portion of the screen. It doesn't seem like this pole is even structural so not sure why it's blocking it, and the opposite side of the room has nothing in the way. Can't figure out who thought that would ever work. You kind of forget about it eventually while watching like I did.

Decor was beautiful. Lighting in the room was special. The appearance of the building was gorgeous with a lovely bar downstair. Toiletries had lovely fragrances. Very comfortable bed. Staff were very friendly and helpful with special mention to Anthony who had some interesting stories to tell.

Bathroom could have been more private and framing around glass petitions was rusty. Toilet seat had paint chips in it from having been painted over It’s original white colour. Light switches were a little tricky to find at times.

The building design and its history made this such a nice stay! Great restaurant and bar downstairs, really wonderful to have a car space included in the booking too. The room itself was exactly as it looked in the listing with our most comfortable bed on our whole three week trip, a really well stocked mini bar and the bathroom was so thoughtfully fitted out - it had everything we needed. Such friendly staff too.

Nothing, would be happy to stay again

The cleanliness and the style, very neat! The staff were so lovely particularly the young girl who checked us in. We also saw her when we were ordering cocktails and she was so friendly, fun and approachable. She had her hair in two little buns, if you want to tell her from us how great she was :)

It did get slightly too hot at one point during the night, and we couldn’t control the air con. It wouldn’t go lower then 19 and it was a bit warm for this time of year. Maybe allow the guests to be able to lower the air con to the temp they like?

It is a beautifully presented boutique hotel. Our room was very clean and the bed and pillows were lovely and comfortable. Parking was available right outside. We had dinner at the Clarence Bistro and it was one of the best dining experiences we’ve ever had. The food was amazing 10/10

Our room was very dark - there weren’t enough lights, especially in the bathroom. The room was also quite small. We were also disappointed that breakfast wasn’t available at the hotel. There was a Nespresso machine in our room for coffee, but the light was so bad we had difficulty using it!

Staff were super friendly and helpful. We felt like VIPs and nothing was too much trouble. The food was amazing and well worth the money

If there was anything to fault it was just lack of a lift to the upper floor, but staff were on hand to help carry the bags upstairs as needed

Really enjoyed the super friendly staff! The room and bed were huge and comfy! Very central location and accessible to all my family needs. Loved the grandeur of the place and the views are spectacular! Ample parking options and loved the decor - has some good historical features.

Lack of laptop space as the small table/ desk was very congested leaving little room. Having a kettle plugged in right next to your laptop is probably not a good idea. I had two suitcases so the lack of a lift to the rooms was a bit of a mission for me, especially as my plane arrived at night. Also, wish there were breakfast options.