The breakfast was great with a very large variety of different options . The presentation of the hotel was excellent and the staff were amazing .

We tried to organise the transport between airport and hotel and we kept getting sent the same email which wasnt that clear in my opinion . As such we ended up getting a taxi from outside and was charged totally over the odds for the journey (twice as much as the hotel charged if we could arrange ) maybe if you simply put on a link to gather the information to make booking a taxi easier . However, on the way back we got an uber and this was half the price of the hotel taxi .

We had a nice stay at this hotel. The location is fantastic. The bed was comfortable, ensuring a good night’s sleep. Breakfast was satisfying, with a variety of options that were fresh and well-prepared. Overall, a nice choice for convenience, comfort, and a good start to the day!”

There’s room for improvement. The room could have been a bit cleaner, and the lighting felt dim, making it less comfortable. The bathroom lacked some essentials, like slippers and a wider range of toiletries, which would have been appreciated. Additionally, the staff could have been a bit more polite and attentive to make the experience more welcoming. With some improvements, it could be much better.”

With a stop right in front of the hotel, it is located in the middle of everything, super clean, cozy and safe, good breakfast and comfortable bed. It contains a free service to store the bags after check-out, which meant that we could also fully enjoy the last day. I loved it and highly recommend this hotel.

Since he only had opaque curtains, he woke up with the light. But how I wanted to explore the city it was okay. The bed didn't have sheets on top, and we had to ask for the extra sheet and make it.

The room's size is good (we were 4 people), jacuzzi is great (it's big, has lights)- kids really enjoyed it. The room was organized by stuff on daily base, towels are changed frequently - and we didn't asked for it. The stuff is very nice and polite. There are few groceries near the hotel.

During the night aluminium legs of the reserve bed were curved (maybe I'm too heavy) - it was reported to stuff and day after I was questioned if we have damaged it and during conversation it was mentioned that could be I will be requested to pay the fee. Eventually they understood that it's due to old materials of the bad, but it was unpleasant to being suspected. But except that small incident, the hotel was good.

Friendly staff, very helpful when looking to book excursions, even before we arrived at the hotel. Location is brilliant, 10mins approx on a tram to the Main Square. Room very comfortable, nice you can customise your pillow to get a decent night's sleep. Plenty of choice for breakfast although food not always labelled. Exceptionally clean and very modern.

Noise from the trams, but you are right on a tram route so has to be expected. Ask for a room at the back of the hotel when booking.

Location really good walking or tram to city centre - nice local amenities and transport links, they have 24h gym and sauna which was free and amazing - cafe onsite looked lovely but we didn't go - staff really helpful when asked

We were on top floor, the roof is very low in half the room as it slants, a lot of head banging and trying to be cautious and some of the ceiling was cracked a bit in the bathroom and the room looked old but stylish so it was good :)

Location, water dispenser for cold water. Communication and support booking trips before arrival

Instructions for aircon not clear so spent first evening red hot. No milk in room or notes to say you can get this from the cafe downstairs Also when paying by card it's asks you to pay either PLN or GBP - I was unsure so went with the familiar option GBP meaning I ended up paying more for the stay from what I was quoted on booking.com

I had an exceptional stay at the hotel and highly recommend it to anyone seeking a comfortable and enjoyable experience. The friendly and welcoming staff made me feel right at home from the moment I arrived. Their attentive service and warm hospitality were truly outstanding. The breakfast was delicious, offering a wide variety of tasty options to suit all tastes. The cleanliness of the entire property was impeccable. Every corner of the hotel, from the lobby to the rooms, was maintained to the highest standards of hygiene and order. Moreover, the rooms were excellently soundproofed, ensuring a peaceful and restful night's sleep. I was able to relax completely without any disturbances, which greatly enhanced my stay. Overall, I highly recommend this hotel for its friendly service, delicious breakfast, immaculate cleanliness, and superbly quiet rooms. It was a truly memorable experience.

Comfortable, clean hotel in a good location for my needs. Easy walk into the old town. Helpful staff.

There is always music playing in the corridors which is loud enough to hear in your room. This is frustrating and disruptive - especially when trying to sleep. I'd prefer to come back to a quiet room where I don't have to listen to music as there is enough noise in the city - in restaurants, cafes, shops, taxis, etc. There is noise everywhere. Please make the hotel a place to relax and unwind in a quiet space. Turn the music off.

We stayed 4 nights in this nice hotel in Krakow. The location is very good, 15-20 minutes from the center (Stare Miasto), you can walk practically to all the attractions of the city, such as the castle, Oskar Schlindler's Factory, the main square, the Jewish quarter, the river bank, etc. For the lazy ones who are not big fans of walks, there is a tram or bus stop right in front of the hotel. The room had everything you need to have a pleasant stay, tastefully decorated and modern. The breakfast has been fantastic, with a great variety, from scrambled eggs, bacon, grilled vegetables, salads, pancakes, sweets, fruits, cheeses, oatmeal, toasts, ham, etc, etc. I would like to give a special thanks to all the staff in charge of the breakfast, particularly Anastasiia, who took care of all my requests always with a smile and in a professional manner. However , generally speaking, all the hotel staff was kind and approachable. In the surroundings you can find beautiful bars and restaurants so won't have to walk long distances for a nice meal. Overall, an excellent stay in the INX hotel and I would totally recommend to stay there.

There was a guest who used the sauna next to the fitness room and everytime I used the gym, it was wet all around, not very pleasant, but this is not the hotel's fault, but lack of manners of this person.