The hotel is perfectly located in the city, but the highlight of our stay was the staff! Everyone was very welcoming and helpful - from taking us into our room at check-in to helping with luggage, and all of that with a smile :). My mum and I stayed there for a few days before going to Sintra, we were supposed to come back to Lisbon and stay at a different hotel but we decided to cancel it and stay at Hotel do Chiado again.

Breakfast starts somewhat late - 7:30 am, and due to the proximity to the shopping mall that blasts the same Christmas song every half an hour for two minutes from 6 pm to 10 pm - it is not the best place to stay until holidays are over.

Good location in the heart of historic Lisbon. Rooms are designed really nicely. Great shower. Wonderful staff. There was a small issue with our room on our first evening… I’m sure the heating mode on the aircon is very rarely needed in Lisbon, but we happened to stay on the coldest week of the year and our aircon was only cooling, not heating. I called reception and a staff member called Tomas came straight up. He was extremely helpful, trying to fix the problem and then moving us to another room where he had already put the heating on. It was nice and warm. We felt very well taken care of.

Nothing really! The main entrance is a bit unassuming from the street, which doesn’t match how lovely the hotel is inside, but that’s because it’s in the middle of a historic area.

The initial room allocated to us was unacceptable but the reception staff were patient in providing a more suitable room to our satisfaction. Breakfast was very good and the location was excellent, being right in the middle of everything.

Being given probably the worst room in the hotel initially. We were staying 5 nights and pretty shocked at the state of the initial room which was dark, small and the air conditioning was just not working. Maybe the lady receptionist looked unfavourably to me as she was asked to book a table for 6 at a nearby restaurant, which she confirmed via WhatsApp later, only for the restaurant to claim there was no such booking. The rest of the staff were very professional and pleasant.

It is a wonderful hidden gem of a hotel. We have visited many times over the past 15 years , on our own and with teenage and now grown up kids. The staff are welcoming, efficient, friendly... and the rooms are smart, with really comfy beds. The roof top bar is an oasis of calm with stunning views across to the castle midst the Chiado district roof tops and high above the hustle and bustle of the streets below. It's a great base to explore the city, a few minutes walk from the central square by the river and access to trams and trolley buses, as well as all the wonderful streets and steps and alleyways that make Lisbon a delight. Bars, cafe's and restaurants of all types and prices are within minutes - Michelin stars to tiny, funky tapas. It is up a hill, but then much of Lisbon is! The breakfast buffet is lovely - hot and cold choices, simple and delicious. The bar also does light meals and is wonderful.

The coffee at breakfast. They have a new coffee machine in the breakfast room but it still broke!

Front desk and check in . Excellent location right in the heart of Chiado but quiet in the room .

Being picky now but hopefully will prompt a positive outcome :- Shower did not drain well so showering in standing water which not great ( 614 ) . Breakfast was posted as starting at 0730 hrs . Hot food was not out until 0750 hrs by which time we were leaving the dining room as had to head to airport . Previous breakfasts we were there not so early but the fried eggs had obviously been put out first thing and were not a pleasant sight at say 0930 hrs . Consider cooked to order ?

Located at city center, easy walking distances to many many points of interest. Staff was very accommodating & friendly. Rooms are very spacious. Service is outstanding. Rooftop bar/restaurant is a relaxing space, but with the rain, not to appealing for us that night. However the panoramic views would be spectacular. The buffet breakfast included many choices, hot & cold. I highly recommend this lovely hotel.

The weather….drizzly, but still comfortable temperatures, could not dampen the enjoyment of this lovely city from this terrific starting point hotel.

Perfect location to explore all sights of the city. Good area for shopping and dining. Hotel has great view of the Tagus from the roof garden. Rooms are comfortable. Decor is understated and simple. Bath and toilet amenities are good. Check-in staff are friendly and helpful. Hotel offers a good breakfast in a nice spacious dining area with good views. lovely architecture and lots of art on display.

Prices were a lot higher than my previous visit 6 years ago.

Our spacious 7th floor room with lovely patio; the great breakfast & dining area, the fun roof top bar with terrific views, the convenient, location to historic sites of the Chiado district restaurants, shopping, & transportation. Most of all the fabulous staff! Everyone was friendly, helpful, professional & efficient. A special shout out to Kayla at the front desk. She went above & beyond to meet our every need!! (Warm, kind & patient, too)! Thank also to Alberto, who assisted us when leaving..Hotel Chiado is a gem!

No complaints at all.

Location and the staff are the best of this hotel. I've been here several times and hope to return. The higher floors are the best because of their view.

The breakfast can and should be improved. It is very basic and it would be nice to start the day with more variety. If you arrive late, the chances are nothing or very little is left, and the staff will not add additional food. Finally, the light in the room is not adequate. It was really difficult to work or read so some uplift and modernisation is needed.

Thank you to Reception staff Senhor Alberto & Levi who are the most wonderful people and looked so well after us. They gave us Tipps regarding booking a taxi and where to eat. We really appreciated their dedication, they had always time for us. The Hotel is spotless clean & very quiet, even during renovation there was no noise. We booked 9 nights the premium room and it was worth every Euro! The view is breathtaking. Even you are in the buzzing Chiado district, it is very quiet. We loved breakfast in bed. A nice touch was the cake, which changed every day, wow, artisan handmade. Try the “American coffee”. The Cleaning lady Mrs Cindy did a fantastic job; each day we had a nice room spray, we want to say a special thank you Cindy 😍 The premium room is big, walk in shower (no bath) and the bed was twice of a king size bed. Mattress firm and 2 pillows per guest. We slept very well. We will come back again next year, 10 stars from Germany 🇩🇪 and Portugal 🇵🇹

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