Loved the African themed decor and the interiors throughout was amazing. The bar had great vibes and full of character. The food was also excellent with a great choice. Good location in the Chiado area.

Very disappointed with the service. Especially the Restaurant staff. Had to wait nearly one hour to get breakfast one day and the staff was quite rude when I complained. Although the bar is a great place, which we visited every day of our stay in the evenings, it was very difficult to get seating since it is well patronised by outsiders. They do not have any special consideration for the in-house guests. Once again, the service was very poor. For instance, when we asked for some olives, we were told that they couldn't supply it as they didn't have enough containers to serve it!

location was excellent. had a balcony which was awesome. nespresso and tea was great. really liked the design and the look of the hotel and the room. on our first night the woman in reception was excellent and recommended a great fish restaurant in walking distance

breakfast was disappointing

The Ivens Hotel was a true discovery starting from the great location right in the heart of Chiado. My husband and I were thrilled with the experience. The staff is extremely kind and professional. The decoration and atmosphere of the hotel is simply unique, from the lobby, the corridors and all the way to our spacious room. It seems that every single detail was thought-through very carefully. The scent through the hotel also made a big difference and the food at Rocco!!!??? Just amazing! The best Italian we have tried in ages. And of course we can't forget the drinks at the bar, amazing energy! Wow wow wow!!!

I have stayed in many great hotels but this is definitely one of my favourites! With all the comfort and luxury of an international hotel, it has its own unique character and charm and is the ideal place to set off and explore Lisbon. The location is unbeatable right in the centre of old Lisbon with wonderful restaurants, sights and shops right outside the door. The rooms are beautifully decorated and make you feel at home as do the staff who are very attentive. Breakfast is a feast and I loved the homemade tomato jam! If I had to sum up my experience it would be that every detail in this hotel – interior design, food, staff and even its wonderful perfume – create an ambiance of beauty, elegance and timelessness that is simply wonderful!

I hated leaving!

This was a SUPERB stay. The location is super central to all the main shops, the hotel is very well decorated, and the rooms are very cozy. The rooms are silent and the blinds completely black out. The bed and sheets are very comfortable and we slept very well. The breakfast is VERY high quality. It's all made in an open kitchen and you can see the chefs cooking your meal. They had an amazing bread and seasonal pressed juices, the toasts and omelettes are "a must". The staff was super kind. PS: They have the BEST toilet in Lisbon. Ask where is the toilet either in the lobby or the restaurant, you won't be disappointed.

Exceptional (and I mean truly exceptional) customer service. Beautifully designed giving you all the feel of a top class 5* hotel, but with a sense of fun and intrigue. Location is fantastic - middle of BA but just off main road so quieter. Rooms are enormously well equipped. Provide daily treats (eg chocolate truffles) and tips/recommendations for things to do and explore. Managed to get us a reservation at an exclusive and fully booked restaurant. Simply cannot fault it. One of - possible the - best hotels I have stayed in

Nothing. Genuinely nothing.

This was hands down a 5 star elegant experience in the heart of Lisbon, from check in to check out everything was beautiful. our favorite stay on our trip to Portugal!

Our only negative was a bit of weirdness at the restaurant with sitting at the bar when it was completely empty with 25 chairs open asking us for reservations. We felt the staff in the bar restaurant was a little rude at times considering we were staying at the hotel. But the place itself was otherwise magnificent.

location, concept/design, some staff were very attentive, vibe in bar & restaurant, food.

some staff members are not as experienced as one would expect for such calibar hotel, beds too soft & rooms are small.

the interior design and decor was fabulous - unique with an explorers theme. the bar was especially amazing with the glass ceiling and chintz covered bar stools and cushions. A quiet yet vibrant atmosphere with a great DJ corner. the staff were polite and courteous- nothing was too much trouble and they were helpful with suggestions for visits and recommending snd booking restaurants. they really made us feel special and genuinely cared about our trip.

nothing not to like!

The staff are wonderful - they are professional, make everything smooth and are extremely welcoming. The decor of the hotel is beautiful, there’s such attention to detail in all the finishes, the books, the artwork in the rooms and along the halls. The restaurant (Rocco) had great service, food and the Negroni was the best I’ve had!

Our room was quite small, and unfortunately we couldn’t quite get the air conditioning working so it was a little stuffy and warm. This wasn’t something we had time to raise with the hotel team as I’m sure if we did - it would have been addressed and solved.