Beautiful inside and out - great location, it was so central - literally couldn’t have been better! Great facilities in the room and the cleaners did a fabulous job every day - it was spotless!

Kettle, coffee etc provided but when I asked for some milk it was going to cost €8 to bring me some which felt a bit excessive…also missing teaspoons randomly!

The only complaint I have, that will soon be addressed, is no lounge area with comfortable chairs and sofas to sit while you wait for your room. I arrived at 11am and since check-in isn't till 3 p.m., I had no place to sit other than very uncomfortable chairs in the restaurant. I had a tour at 2:30pm and had to leave so I did not get into my room till 7pm. There were many other guests waiting as well. Andri, the Front Office Manager, was terrific. Room lovely, very clean and good view of the square. Location is a "10" and staff friendliness. I was there for 3 nights.and he gave me a late check out as my train for Porto did not leave till 1:15pm. Really great breakfast buffet with friendly staff.

See above. No lounge. I was told this is being rectified in the near future.

Have nothing but positive things to say about this hotel. We unexpectedly got upgraded and we were delighted. A free bottle of wine, pastel de nata’s and drink vouchers were left for us. We had a great view of the square and considering how busy the atmosphere is outside, you cannot hear any of that in the room with the windows and shutters closed. The staff were extremely accommodating, took our luggage to our room, showed us to our room and rang to check everything was okay. The coffee machine and pods and water that was refilled every day was also a lovely touch. The bed was huge, very comfy, lovely soft feel to the sheets and the shower was perfect.

Central location to shops restaurants and bars and tourist attractions. Hotel is modern, clean and staff are very friendly. Got a free room upgrade and given a 20 percent discount to use in their restaurant where we had a great dinner with steak and fish. Also received a voucher with a free welcome drink and had wine and beer. Room has everything including toiletries, dressing gowns,slippers,hairdryer, coffee machine and a kettle. There is a mini fridge with drinks and snacks which you need to pay for but has complimentary water. Would definitely recommend and would stay here again. We booked the airport transfers through Booking.com and was only around £12 each way and very reliable. We used Ubers the whole time while in Lisbon. We did a 35 minute journey and it was only 11 euros.

All perfect. Rooms are a bit on the small side but we only slept there and the rooms are of a high standard.

The hotel location is amazing! It cant be better! Yet its not in a noisy area. You can walk to many touristic places plus thier are many taxis parked in-front of the hotel and uber reaches fast if requested. Many great speciality coffee shops and restaurants within walking distance. The hotel is supper clean and the room decor is cozy. The AC has worked very well. The staff are so professional and they will assist you on all your enquires. There is an Italian restaurant in ground floor but never tried it but is always busy.

Nothing

The location of this hotel is excellent, perfectly situated between the Barrio Alto and Alfama, and next to Rua Augusta. The reception staff are incredibly nice and helpful, making our stay even more enjoyable. We were delighted to receive an upgrade from a double room to a suite on the third floor, which offered a stunning view of Figueira Square. Additionally, we were welcomed with a complimentary drink and a discount on the lounge food. They truly know how to make their guests happy. The room was spacious and the beds were exceptionally comfortable. Breakfast was a highlight, featuring a variety of fresh fruit and high-quality cakes. Overall, I highly recommend this hotel for its prime location, excellent service, and comfortable accommodations.

Nothing really.

Hotel is located centrally, making it very easy to get to main cultural attractions within 5-10mins walk. Even the tram to Belem was around the corner from the hotel. Our corner room gave us balcony views of both the Castelo de São Jorge and Praça da Figueira. Our room was spacious and felt very comfortable for the 4 nights we were in Lisbon. Staff were friendly and helpful

There was a strong smell every morning coming from the kitchens up through the lift shaft which was off putting, but that was only ever for a couple of minutes

The location is stunning, absolutely perfect. But I would have to say the main thing I liked is the staff. Everyone very friendly. Lots of local knowledge they wanted to share with me, ideas of places to go, foods to try, etc. Rooms were of very good standard, and the hotel management did everything they could to accommodate my personal requests at the time of booking. In fact, they exceeded my expectations in all areas. When returning to Lisboa, I will never stay anywhere else in the future. Thank you for an amazing stay.

The location of the hotel is fantastic, so close to all the city sights, shopping and dining areas. The interior design and appointments are exceptional , the rooms spacious, elegant and well appointed. Loved the Rituals products in the bathroom and complimentary robes, Portuguese tarts , bottled water and welcome drink vouchers . The staff ( particularly Andre at the front desk ) are amazing. Andre couldn’t do enough to help me. He arranged to store my bags in advance of my stay whilst I hiked in Portugal , carted them to and from my room and then even carried my bags to the taxi, instructed the driver to look after me and carefully put me in the car.

I loved everything about this hotel .

The location was perfect; close to everything. The staff was professional and kind. We had a second-floor balcony overlooking the street that was charming, clean and comfortable. And they surprised me for my birthday with cake and a bottle of champagne! The food in the restaurant was good too.

No concerns! If anything, the room was a little dark, even with the ambient lighting. The tv is part of a full-length mirror, which looks great, but the dim lighting makes it hard to use as a second place to do makeup, hair, check your clothes, etc.