We loved the place! Me, my wife, and 2.5 Year old Baby were staying here our first time in Porto. The rooms are exceptional and clean, they staff super friendly especially Ana Sofia and Francisca, both were super accomedating and very helpful in anything we needed. They made our stay in Porto amazing and we will definitly be back. After our expereince here I don't want to stay in any other place except for the Sheraton. The staff here are a model of what a 5 start hotel should be like. If I could I would give the place a 10 out of 10. BTW the breakfast and dinner is awesome with a ton of variety and friendly staff as well. During the day the have a snack bar and sometimes they have live music in the bar.

Nothing, Amazing Place to stay no complaints!!!

One of the best hotels we stayed at. We stayed at a nice and comfortable suite on the top floor. There's a large balcony and large bathroom. Everything looked clean and fresh. Fresh fruits served on our arrival. Very tasty breakfasts, a nice restaurant/bar with a good choice of food, an absolutely fabulous spa - one of the best in the class - and finally, very friendly and professional staff.

Nothing

Spacious and comfortable. Good breakfast.

We were charged 5 euros for requesting plates and spoons through room service. To be clear we did not order food. Just wanted plates . Apparently if we went down and picked it up ourselves, we would not be charged. For the price we paid for 3 days, to charge for plates seemed unnecessary. It might be hotel policy to discourage room service requests without ordering food.

I liked the room, the bed, the large bathtub separate from the shower cabin and overall luxury atmosphere. Gym was also nicely equipped and open 24hrs. For the club floor, there was a nice lounge and room was spacious.

Wifi in the lobby and room were quite weak for the 5 star global hotel. I also did not like the pool and jacuzzi in the spa - they looked old especially end part of jacuzzi was dark and scary. Our room included spa access, but I would not pay extra fee to enter. Also, for the room cleaning, the glass door between washing place and toilet needs to be better cleaned... it was not pleasant. And tea cups on the study desk were left uncleaned somehow for two days in a row. So little improvement is needed. Finally, the location is not too convenient to the central Porto - it takes about 15 minutes by car and we took Uber every time.

The hotel is located in close to the city center, though there were many roadworks near the hotel. The breakfast was very nice, fresh and varied. The gym is open 24 hours, though the website reflected something different. The room was very nice and the bed very confortable.

The air conditioning in the room, though needed, could not be turn off as it kept starting after a few minutes. In order to get to breakfast there was a long queue, as the hostess needed to take each person to their table and there was only one person really doing this.

Beyond exceptional receptionist facilitating early check-in as was very tired and also someone to help me with the safety box in the room in less than 5 mins. Exceptional staff attention as well at the bar, concierge. Everyone is very friendly and professional, smiling and helpful.

Just a note on wine list at the bar: not enough international choices to my taste but excepcional staff as well.

The staff were all lovely , they kept a parcel safe for us with our clothes in that we sent forward 3 weeks before. Even though we cancelled our stay at that point. Before re-booking. Cost was about €150 euros not bad for 5 star. The hotel is clean and the food is very good. The spa is nice. Nice area. Beautiful rooms with a good bath and lots of room.

€26 for breakfast ! ! 🤷‍♂️ €20 to use pool / spa 🤷‍♂️ Food in bar was expensive.

The Spa facilities are exceptional! Definitely a 10 out of 10! The breakfast wasn't too bad, but it didn't have a lot of varieties in my opinion. I believe there could have been more varieties with the cakes, including boiled eggs, beans to the breakfast option wont be a bad idea as well. But all in all if was a fabulous experience will definitely recommend.

I’ve really enjoyed my stay at the Sheraton Porto. The rooms were spacious and clean. The bed was very comfortable. The value for money was incredible. Touristy areas were a short drive away. The hotel had my room ready even though I came in an hour before the check in time.

The only thing I would improve are the breakfast options. I would have loved it if there was more variety available.

Absolutely best service, attentive but not intrusive. Good breakfast, with everything you’d expect in Sheraton, including fruits and local pastries. Great in -room restaurant service (we tried vegetable risotto and soups and can recommend those!). SPA: very good massage, spacious sauna and hammam, big warm pool (children allowed from 1-7PM, and the water is very comfy for long stay in water). Elevators in the building are an amusement of their own - super fast, with views on ocean from the upper floors. Location: it’s in the middle between city center and ocean, about 20 minutes by public transport each direction. And we liked this a lot! Also, big thank you goes to room service - our children went wild and made the room dirty in many ways, but after daily cleaning it seemed was as nothing happened.