The staff was very friendly and helpful. My wife was feeling under the weather when we arrived and the lovely receptionist directed us to the nearest pharmacy. She loved the little teapot for tea. We’re from New York and usually we only get 1 cup with water and a teabag so perhaps this a European thing to give a mini teapot/tea bag but she loved that so much. It felt like a personal caring touch.

What we didn’t like doesn’t pertain to the hotel itself or staff but just the area. It was near a hospital which was convenient but there was a lot of construction going on in the surrounding avenues and there was a man on the street asking for money. We’re used to that since we’re from NYC but didn’t expect it here too.

The room was impeccably clean and serviced daily. The hotel itself is situated in a tranquil and quiet location.

During my recent stay at this hotel, I encountered some significant issues with the reception staff and the facilities. Upon check-in, I was initially assigned a room that was not the one I had booked. When I addressed this with the reception staff, they attempted to justify the change by claiming that I would not like the other rooms, which seemed like an excuse. After insisting on receiving the room I had originally booked, the staff eventually complied. Additionally, I found the parking situation to be quite problematic. The hotel's parking spaces are extremely narrow and more expensive than available street parking options. Overall, the experience with the reception staff and the parking facilities left much to be desired.

The neighborhood was quiet. We chose this place for location and private gated parking off the street. There was someone at the front desk at all times. Prior to our stay, they were responsive to all our email questions. The staff was welcoming and very helpful and informative with the area and Porto. They made us Capaccinos in the mornings on there wonderful coffee machine. I think every room had a balcony.

Road work and detours on a major street nearby caused congestion to the toll roads for daytirps two days in a row - one to Santiago and to Braga a different day but the roads were clear coming back. This would not be a problem for most people who would be going into Porto to enjoy those attractions. The weather was warm and the AC would not stay on the preferred setting and kept defaulting to a higher temperature. The light by the bed did not work and the phone in the room was dead. The staff did put in a work order but it was not working for the 3 nights we were there, unfortunately. The shower was small for a man and closed at a corner - water escaped.

I loved how clean the floors were kept I loved the towel changes everyday and general cleanliness meets my expectations The receptionist on the day of my check- in was very helpful in showing me bus routes and providing local information about shops. The other receptions were also very friendly. The ladies that clean were very nice people and thorough.

The car park is difficult to get out of because it’s so small. Understandably not much can be done about this.

Clean and spacious room with a small kitchen included, which was a big plus. Provides daily cleaning service and breakfast is delivered to the room.

Breakfast was ok, but not great. Also, the cleaning staff went through the cupboard.

Lovely friendly staff would do anything for you. Lovely and clean comfortable rooms. Quiet at night. Easy access to public transport.

Kitchen could do with more utensils. Had to ask for a kettle. Utensils need updating, cheap saucepan with hole in. Coffee machine would be nice.

Really lovely and clean and the balcony Wes great! Friendly staff who went out of their way to help us too!

Unfortunately (probably because we asked too many questions when we arrived about the local area) they forgot to tell us breakfast was available so we assumed, as it’s apartments, it wasn’t and ordered an Uber!

Staff were very friendly and helpful. The room was spacious, comfortable and had the required facilities we needed. The room was cleaned daily, towels changed and bed made. The location was great we got to where we needed by walking, getting a quick bus ride or got cabs which were affordable.

When we initially got there the room wasn’t so clean and utensils, plates were dirty but after that the room was cleaned daily. It would be great if the property could have more than one iron, at times we needed to use it and had to wait for it. It would also be great if the property could put a notice on the mini bar on the site or tell them in person on arrival that it’s not included in the price. On booking.com it got a tick on the list of things provided to you at the property so it gives the impression that it’s included within the price. I also wasn’t informed there it’s not part of the bill and was charged extra when I left.

The room itself was spacious, as was the bathroom. Lovely shower. The tiny kitchen was sufficient for our needs. The location worked well for us as we hired a parking space for our car and so were easily able to get around. There are a number of restaurants and a good supermarket within around 6-7 minutes walk which was great. The staff were really friendly and very helpful. I have dairy allergy and they managed to accommodate that with breakfast which was appreciated. A big thank you to all the staff who worked there - made all the difference to our stay.

The property is close to a main road and could be a bit noisy at times as our room was at the front of the building - it didn't stop us from sleeping though! I think we would get a room at the back next time we stay as it would be much quieter.

very clean and comfortable, and the staff members were great!

The “kitchen” was just barely anything that could be called a “kitchen.” It was so small and poorly equipped that we didn’t even TRY to use it. (Instead, we left after only two nights, when we had originally booked for 7.). Worst part: the “kitchen” had no means for making coffee. The ONLY way to have a cup of coffee at this place is to buy it at the front deck, and if you want it before 7 am, you’re TOTALLY out of luck. Front desk staff don’t start until 7 am