The location is unbeatable! It is worth paying for the room with a view as it is really special. The views from the pool bar and the upstairs bar / restaurant are really incredible. Very romantic hotel. You can just walk out and be on the bridge which is amazing. Also you can get a lift down do the lower level for the bridge which is very helpful for going out in the day ! The rooms are very clean and housekeeping standard great. Front of house staff/reception are very friendly and when our air conditioning stopped working temporarily the manager sorted it straight away and gave us some sweet treats which was a lovely personal touch. I would definitely stay again.

I would expect the service at a luxury 4 star hotel to be better - at breakfast I often had to remind the staff several times we had requested simple items like milk and you had to signal to staff at the bars for attention/ service which I think is poor. Breakfast was nice for pastries/ fruit etc but the cooked food ( eg scrambled eggs / potatoes) was under-par and not as nice as the other hotels we had been at which were 3 star! We had waffles one morning and they were undercooked. They also do not make it clear the upstairs bar closes at 18:30 which meant a lot of people were sitting unaware for a while ( and also they are missing a trick as lots of people would like a drink there !).

Good location right next to the bridge by Jardim Morro in Gaia. Excellent breakfast, stunning view of the river and bridge from the room, very comfy and large bed. Beautiful room in near flawless condition. The restaurant and bar we're equally nice. Overall a great experience!

The only real negative: Pool maintenance should be improved, it was not really clean and looked uninviting. Some more nitpicks: Temperature control and pressure in the shower was inconsistent and slightly annoying. One outlet by the bed did not work.

We stayed in Porto for four nights and loved this hotel - originally I was searching for somewhere in the Ribeiro area but I’m so glad I switched last minute to Gaia. Perfect location - best views and a few minutes walk over the bridge to the centre. In addition, I’ll be looking for Vincci hotels next time I travel - just wonderful customer service and very high quality accomodation with a relaxed atmosphere. Beautiful bars to watch the sunset, fantastic dinner in the restaurant and one of the best hotel breakfasts I’ve ever had. Loved the Clarins products in bathroom and best Portuguese tarts and Port sample on arrival in our room. I didn’t see another place in Porto I’d rather stay.

Nothing

Excellent place to stay. The hotel decor is modern and the room - 12th floor- had an excellent view of Porto and the historical bridge. They have a small parking garage- requires a reservation. The property is uniquely situated right next to the bridge. A ten minute walk over the historical bridge, which spans the Douro river, and you are in Porto’s old world. Many of the famous attractions are within walking distance. Have some very good walking shoes. If you stay on the hotel’s side of the river then you have the famous wine attractions to visit. The breakfast was excellent. Directly above the property is the monastery where you catch a breathtaking sunset.

Nothing negative to say

Stunning reception at high level of Luis bridge (this is floor 14), and then restaurant and roof terrace immediately below down to floor 10 all with breathtaking views. Then Guest rooms are beneath on levels 10 down to 1 and cascade down the steep hillside towards the riverside. Useful exit too at level 1 to access riverside areas both sides of the Duoro. The guest rooms are stylish and comfortable. Windows are only small as its a historic converted Port warehouse but they still give stunning river views. The bar roof terrace complete with plunge pool was a unique feature and an enjoyable place to relax. Lots of interest from Onlookers walking the bridge as its looked down on slightly from the high level walkway and modern tram line just above. But not an issue. Dinner was excellent the night we ate in the hotel restaurant. The hotel's location is great for exploring both sides of the river.

Small point in bathroom where I saw some orange build up starting of body fat where shower tray meets tiling, at the base of the shower door or behind handbasin tap. Small but I notice such things. Just needs some bleach and a scrub to avoid build up. Otherwise Excellent level of cleanliness throughout the hotel.

The hotel is beautiful. On the other side of the river with a fantastic view of the iron bridge and Porto. There are lots of common areas where you can sit comfortably. The breakfast room also has a wonderful view of the bridge. The breakfast itself is delicious. The hotel is close to a park and many restaurants along the harbour. The beds and pillows were extremely comfortable.

We booked a room with a view of the bridge but you only really get a partial view because some roofs are in the way. You can pay extra to get a better view. The rooms, considering the price, are not big, and the armchairs uncomfortable.

Made our whole trip, amazing. We are coming back for sure. The private elevator to bottom of the bridge is key.

Pool area service could be improved. They are all hands on it and they are very hardworking but given the status of the hotel, there are some service details that in my opinion need attention. You usually have to get up to order because they are always busy, orders usually take too long and for food sometimes more than 40 minutes. When ordering cups of wine, they come with the cups on the hand - the wine needs to be served from the bottle in front of you and with at least some sort of coaster. When asking about the food, for example they did not have enough info to sell it. We asked what kinds of cheese did the table come with and they did not know. When served, they did not explain it either. The pool also sometimes looks like it is not properly oxigenated/cleaning itself.

What we liked about this hotel *its proximity to the both sides of the Douro river *exceptional views *ultra friendly staff from reception. restaurant, housekeeping *reasonably priced, great value *exceptional breakfast, nice variety, fresh ingredients, health options *has an elevator that goes from bridge level to (almost) river level. We stayed 4 nights in a room with partial city views and just loved the experience.

We would definitely recommend this hotel and stay again. Just beware that the size of the rooms are smaller than rooms in modern hotels. Space is premium in older buildings! If you can overcome this, it’s the best hotel in town.

Best location in the entire city. Spectacular views from every window around the hotel and so convenient for sightseeing with many attractions and restaurants within walking distance. The staff were exceptional. We arrived by car and David not only helped us navigate the tight car park, he came with us and lugged our bags up the steep hill! Our room was divine, comfiest bed on our trip (7 hotels) with stunning views (level 9). A big room, great walk-in shower, Clarins toiletries, and lovely little touches like Pastel de nada as nd sparkling wine on arrival. And the breakfast! Also the best I’ve had in Europe., ever. Our only regret is not staying longer! We will definitely be coming back.

Nothing at all. Just a watch out that if you arrive by car, the garage has very narrow access and if you’re not used to left hand drive, it can be quite daunting. Also, the pool is right next to the bridge so be prepared to be overlooked if bathing.

Great location, great breakfast, rooms are cleaned well. a great compliment in the form of two drinks in any bar and a 20% discount on dinner in a restaurant

I didn't like the service staff, both at the reception when checking in and then at breakfast. There was no desire to help, to explain. Such indifference is not often encountered, especially in a hotel of such a good class. We travel a lot and know how they can help when they want to ;) the electric kettle was leaking in the room, but after contacting the reception they changed everything)