Sophia was at the hotel reception when we checked In. she welcomed us with a big smile and explained effectively the hotel rules. when we came to the room we asked for 2 single blankets for the bed instead the big one. No problem answered Sophia in the reception, and after 2 minutes she came with the blankets, she took the big one, and she herself arranged the blankets in the bad. Later, the bathroom was flooded with water by mistake. We called the reception to Sophia, she came immediately to see, and after 2 minutes she returned with tool and dried the bathroom. We were at the hotel for 3 nights and every time we passed near the reception Sophia was there interested our wellbeing with her big smile. But if you think you've seen everything of Sophia you're wrong . just before we had to do checkout , we got a massage from the airline that out flight back home delayed for tomorrow. sophia told us that the hotel is fully booked , but she took out problem into her own hands and found us another hotel 200 meters away, and then, without asking us, she took in her hands our 2 suitcases, walked with it to the new hotel and we are after her. when we got there we found there is no elevatore and the reception was on the second floor. Sophia raised in her own hands our 2 suitcases upstairs to the reception!!! We are around the age of 70. Sophia is a valuable asset to the hotel. Thank you again Sophia, you are magnificent and as I told you, you have a very very big heart. doron.

great location, friendly staff, cozy room

Our room was on the 1st floor, right upstair the restaurant . Although the room was clean, we still found 3 tiny cockroaches in the room… Also, there’s a slightly smell of oil in the room. But overall, it’s still a nice experience.

The location and view were excellent. There are many restaurants, shops and Port wine tasting rooms within walking distance, including restaurants directly below the apartments. We had a sweeping view of the Douro River and the city of Porto. Many street vendors and musicians are located along the river walk, and the cable car to the top deck of the Luis I bridge is a short distance away. The apartment was comfortable, air conditioned and quiet when the balcony doors were closed. Great bathroom, kitchenette and ample closet space. Sophia and Fatima at the reception desk were so friendly! Don't miss the 7g Roaster for great coffee and breakfast, and have an awesome Italian dinner at S. Martino Ristorante Pizzaria. We loved the food so much we returned for three meals at each place.

We had no complaints; we highly recommend this property!

So the gal who met us at the desk when we arrived was just delightful; I'm so disappointed I don't remember her name; young black woman...even sent breakfast to us the night before because we were leaving for an excursion early. We were blown away by her thoughtfulness!! The property itself was well situated for great walking, viewing of the Duoro river , and crossing over to Porto. It was clean, modern and equipped with all the necessities! Many options for good food nearby!

The location was amazing, a beautiful view over the river to Porto but close enough to just walk over the bridge to get to Porto. Breakfast delivered daily was excellent (though for us it was lot of food). Spacious accommodation. The river view is a must.

Nothing significant though some shelving for products in the bathroom would be good (there's plenty of room)

The location of the apartment was brilliant, overlooking the river and in the heart of Gaia, yet well soundproofed so that a good night’s sleep could be had. The breakfast delivered each morning, at a time of your choosing, was more than enough for both breakfast AND lunch! The apartment was also extremely comfortable, clean and well appointed - and Sofhia went out of her way to make our stay as pleasant as possible. Thank you Sofhia - we shall be back !

Everything was even better than we expected, so there was absolutely nothing not to like!

Fatima is so friendly and helpful. During booking, have requested to upgrade to room with river view, Fatima remembered and explained to me upon check-in that she tried but unfortunately the hotel is still fully booked. Suggested to explore top floor terrace with great river views too. Room is well equipped, details are well thought of. Breakfast is plenty and yummy. Location is superb, just at river front, strategic yet not noisy.

Nothing

Our first night of our road trip from Lisbon to Rio Douro Valley, was at 296 Heritage in Vila Nova Gaia. Our apartment was compact with sofa, kitchen and amazing view to the river, bridge and Porto. Wifi was very good and plentiful continental breakfast was delivered on time. Located along Ribeira de Gaia, we walked along the river enjoying the shops and view of rabelo boats. We had delicious lunch at Porto Cruz. Their tasting of Ports : White, pink , tawny and Ruby was excellent. The day ended with a Fado show in Calem. We parked our Fiat 500 at San Luiz. Only 5 minutes walking and €17 for 24 hrs. Try to park in first level. You can only pay parking ticket at the ground level. Exit at level 8 was not so bad. We enjoyed our stay in 296 Heritage. We hope you can too. Nov 2023

The view. Beautiful decorated apartment, and the disguised air con panels! The luxury bedding and mattress. The staff, so helpful and friendly and offered a cleaning service during our 3 night stay. Spacious room and bathroom (studio with river view)

I didn’t realise the apartments were above busy restaurants but they closed early (compared to other cities) and the doors and windows are well sound proofed. I don’t think this was clear in photos or description.

The breakfast was great and a treat that it was delivered to our apartment at a prearranged time of our choice. We left early one morning for a day trip to the Douro Valley so staff arranged to leave the breakfast in our apartment the night before. The apartment was lovely and clean in a great location.

We initially found the apartments hard to find as the entrance is in the middle of restaurant seating outside and at the front of it so we ended up walking around the back of the building. The apartments are about a 25 minute walk from the Sao Bento station so that was a bit tricky with our bags. However we followed a route over the top of the main bridge and around a pathway to the river front that avoided lots of steps.