Very prime location

The bar and lounge area are really cool. The decor and furnishings everywhere and in the studio were pleasant. Sound proofing was reasonable. The separation of the double bed area from the kitchenette and sofa bed gave a little privacy.

No privacy for using wash basin and getting in and out of the shower! A partition of some kind would be better. The sofa bed was not comfortable. I had to ask for a saucepan as there was only a frying pan in the kitchenette. Another shelf in kitchen area would have allowed for more usable work surface.

The room was excellently decorated and furnished. The bed was comfortable. It seems to have been renovated recently, which isn't always guaranteed in these price ranges.

When I checked into my room, it appears my room hadn't been cleaned up properly. There were used towels on the ground, a used cup, and while the room didn't look dirty, it also seemed obvious to me that room service hadn't cleaned it up. However, upon raising this issue with the reception, they were very apologetic and offered me a free drink and immediately gave me a new room (that staff personally checked to make sure it was properly cleaned up beforehand). Also, there's no phone to call the reception desk in the rooms, which means that if you have a problem, you have to walk downstairs and talk to them face-to-face, a bit inconvenient.

I was celebrating an anniversary, and the hotel went above and beyond to prepare a truly delightful surprise for us upon our arrival. I was genuinely touched by their kindness, willingness to make our stay special, and the overall pleasant demeanor of the staff. Their efforts exceeded my expectations. The breakfast, while simple and offering a fairly good variety of choices, could have been improved with more meat options.

I was extremely satisfied with my choice and can honestly say that I have absolutely no complaints regarding the hotel. Every aspect of my stay exceeded my expectations, from the quality of the accommodations to the attentive service provided by the staff. The hotel went above and beyond to ensure a comfortable and enjoyable experience, and I couldn’t have asked for anything more. I would gladly choose this hotel again and highly recommend it to others. The location couldn't be better - right in the heart of Rotterdam, near all major tram and metro lines.

I loved the way in which the whole place was beautifully, stylishly and comfortably furnished with environmentally sustainable, recycled and recyclable materials. The menu is plant based, artistically presented and delicious. Toiletries consist of fragrant vetiver, sage and sea salt. Everywhere is clean, design orientated and well maintained.

A man in an attractive coat, but feral mannerisms, came in and helped himself to a free breakfast, so security issues. These exist up to the pass-secured door to the lifts, stairs and ultimately individual rooms.

There were large and beautiful common spaces for working, chilling and eating, well equipped with games, different small rooms, and charging spots. The entire area's design was so nice that we often spent our evenings there. Super friendly and helpful staff. Some are chattier than others, but they're all so pleasant. I had a very smooth experience upgrading from my pod room to a normal double room.

My original room before the upgrade was a pod with shared bathrooms. The pod is very small and really only good for sleeping. I guess it isn't a problem since you can always lounge around downstairs in the amazing common spaces.

Great Hotel in the middle of the Centre. Staff is helpfull & superfriendly. Entrance has a bar/restaurant look & feel & is quite cosy. Checking in & out can be done electronically with programmable nfc keycards. Superhandy. Rooms are tidy & clean. Matrasses are great. Wifi & Chromecast is available. Breakfast was good. Menu is 90% vegetarian. Food is sourced locally. They take in account the footprint of guests & collab with several organisations to find creative solutions for reducing waste. So if you like to travel and care about the environment you should consider this place for a visit/stay...

an option to turn off the heat/airco would be preferable

The location, the design and the cleanliness. The staff has been welcoming, very efficient and super polite. I recommend 100%. Thank you !

The breakfast organisation is not clear. Booking.com says "superbe petit-déjeuner inclus" but this is not true. You only have a croissant + tea/coffee. You have to pay much more for the full breakfast. But the staff has been very concerned and showed a lot of attention to our comment.

Great central location, near the Museum Park and very close to lots of the popular restaurants and bars. Breakfast was excellent with lots of options. I was very happy that there were good options for vegans including over night oats, muesli with yoghurt, houmous and salad bagel, blueberry muffin, vegan sausage roll, fresh fruit, and selection of fruit juices and hot drinks, etc Staff were friendly and very helpful and I was really impressed that when I asked one of the breakfast staff about a particular item they asked for it to be made up especially for me. The reception area, bar and breakfast area were welcoming and the hotel generally had a relaxed, laidback atmosphere.

I didn't like the open plan design of the bedroom. The toilet was in a separate cubicle with a door but the sink and shower were in the bedroom itself with only an opaque glass partition separating the shower from the rest of the bedroom. Also not enough clothes hangers.

First we have booked The Pod, but the 6m2 room was inappropriate and too tiny for our stay over three days. So the staff was very friendly to give us for an additional fee another hotel room (The Usual), which looked brand new, nice designed and was comfortable. The breakfast is a bit unusual and not like a classical buffet. Nevertheless it was very tasty and had lots of vegetarian and vegan options.

The Usual Rotterdam offers coworking spaces, so the sitting area is mixed with tourist guests and working guests. That made it a bit difficult for us to find a nice breakfast place. And there is always kind of working vibe which can be a bit less cozy for travelers.