A modern business hotel.

There was a long queue at checkout with a lone staff member trying very hard to support the check out process. Many smaller hotels have far more staff on duty, the understaffing seemed a poor economy in such a large hotel. The hotel was well designed but some of the building standards appeared to have been skimped upon. One group of guests were inconvenienced by a leaking ceiling. The outside corridor was noisy and had a bouncy floor causing us to be woken by other guests walking to their rooms late at night.

Bright,modern yet very comfortable with great lighting in the rooms and excellent TV choice of channels....very helpful for English speakers.Cheerful and efficient young staff.Lovely,welcoming lounge and bar at reception. Excellent hotel for a solo traveller.

Tiny cups and sparse tea/ milk choice next to kettle.A bathroom glass....to drink water would have been helpful! Mostly excellent breakfast choices but would have appreciated fresh fruit eg oranges and prunes or blueberries for wider selection. Small point - but granola is sugary...porridge oats and raisins to sprinkle would be more healthy! Only minor things but I have medical advice to eat lots of fibre. My week was great overall.

Location was good, room was cosy, bed was comfortable

Why put those filthy unwashed decorater pillows on the beautiful clean sheets and pillows? Everyone hates them, and they are dirty. This was the reason for my low rating for cleanliness

The location of the hotel was amazing. Short walking distance the the Tram, and also accessible for Uber and Taxi. The room had comfy beds, mini frigde/bar and the roof was very tall which made it feel very specious. The Room aslo had big windows looking over a quiet street below. The lobby of the hotel was also nice with a mini market.

The only complaint i had during the entire trip was the Tv Remote was not working. And i wrote on a paper for the room service to change batteries but they didn't change it. Other than that it was good.

Facilities were good...

I couldn't get an answer when calling Reception 5 or 6 times from room 444. I did tell the Duty Manager on checking out to get that sorted.

Location

No value for money. Basic in terms of room facilities

Fairly central location in Rotterdam

My double bed was litterally composed of 2 beds just apposed one the other. It goes without saying that as soon as I moved the 2 beds were dividing, so I ended up sleeping in just one. It was not possible to attach the two beds. I am not quite sure what the room service was doing in the morning. Certainly, the room was tidied and the towels replaced, but I know for a fact that the vacuum cleaner has not been used, and the trash in the bathroom not emptied. For a 4 star hotel this is not good Breakfast is quite far away from the zone where the rooms are.

Accessible location to restaurants, mall, Markthal, supermarkets.

Just the stairs that we need to take the luggage up..

Only a 10 mins walk from Rotterdam central station to the hotel. Two seconds away from all the shops and healthy vegan cafes and other restaurants. Superb sites within walking distance too. Oh, and the use of Vondelgym was amazing. An awesome gym! Never short of access to equipments.

Faced a winding garage, opposite our bedroom window and three very loud bars. We could not leave our window open due to the level of noise from all directions. Once bars closed, I opened the window for fresh air and there was a lot of construction going on from around the area and bar staff throwing bottles in bins etc. Again loud. I would be intrigued to know if the rooms are loud in the front.

Good value for money. Staff were all very friendly and helpful. If you want slippers, ask for them at the 24 hour front desk and they’ll bring them to your room. I got a free room upgrade which was extra nice. My room was spacious, clean, and luxurious. The Rotterdam central station is just 15 minutes walking distance from the hotel and there are lots of bars and restaurants near the hotel (literally across the street). There is also a small supermarket in the hotel lobby for if you get hungry late at night (or early morning) when everything else is closed. Especially great if you have jet lag. The shower is really good as well.

The doors to the hotel close for security reasons at 10 pm so make sure you have your key with you. But, if you haven’t checked in already, then you have to call the reception or ring the bell and explain why you should be let in. Nothing horrible, just be prepared for it or arrive before 10 pm for your first night.