Reasonably priced property just off the strip in downtown Gatlinburg. Quick shortcut thru a parking garage next door and you’re right on the main strip. Rooms feel newly updated. Beds and pillows very comfortable. If you have a ground floor room, you can back up right to your room to unload. All rooms have a small patio or balcony area to get outside, limited views though (parking lot/pool areas). Sink area both inside and outside of bathroom. Fridge and micro provided.

Overall quiet although ac unit cycled on and off so a travel fan was helpful to create a more consistent background sound.

The location of the hotel was awesome since it was only a few short blocks from the National Park entrance. It was also off the main street so noise wasn't an issue. Also very comfortable beds.

When we walked into our room, we could tell that the hotel tried to update the place with nice fixtures and newer beds. What they didn't do was fix the obvious stuff like a replacement of a light in the bathroom or fix the slope and broken counter of the kitchen sink or the constant toilet that ran every 2 minutes. My wife and I aren't usually that picky. " place to sleep and a roof over our heads". But, what we got charged for the stay and what we got for our stay was a bit much. It would have been good for 1/2 the price.

Love it’s location. Within walking distance of attractions, yet not right on the main road. Also, like the fact that housekeeping isn’t knocking on your door every day, you just request what you need, come back and it’s there!

Love that it’s dog friendly, however, the fact that you have to put down a $250 deposit, and then pay $40 a night per pet seems a little excessive! I realize that you get that deposit back, but for people who are on a fixed income and save all year to make the trip, cuts into the spending money!

We’ve always loved staying at RiverEdge Inn! The rooms are beautiful and comfy. We love being able to just order more towels, face clothes, coffee etc when we need them. Love the fact that no one comes in the room until we leave. The location is perfect! We can walk to everything but don’t have to deal with getting in and out if we do decide to drive somewhere! Love just chilling out on the porch sipping moonshine. Wouldn’t stay anywhere else in the Smokies!

N/a. Everything is perfect!

Location. Parking. Charm. I have stayed here multiple times before. I’ll be back. They have fireplaces! Location is really nice your in the heart of it all but it dosent feel like it. Good fair price for length of stay! The views from the hotel are amazing. Front and back

For a “boutique Hotel” it does show some age in areas. (Obviously an older hotel) but Some that may be concerning. (The our door steps on the back side have large cracks in the concrete) their are other stairs to use that looked safer on property I noticed some of the walk way lights were out and notified them (no big deal, late night walk thoughts would help with preventing this) there was a very large section out. (6 lights in total) (they fixed this immediately)

The location was very nice. We were there for a convention, and only a couple blocks away. Very easy walk. The room had been renovated. The bed and pillows were very comfortable very clean room. The staff upon checking in was really friendly. When I had other questions, the office staff was always friendly and helpful.

Outside was a bit rundown swimming pool had seen better days although it was clean. They were short staffed so our room was not cleaned at all while we were there and we were there Thursday through Sunday, but if we needed anything like clean towels, we would set them outside the door and they would deliver clean towels to us for Gatlinburg, the price was not bad

Arrived about 45 minutes early. We were allowed to get our parking pass and park so we could go ahead and start our time in the town since we were in walking distance of everything downtown. I thought that was nice since everywhere in Gatlinburg is like $20/day parking. The room when we checked in was clean & comfy. We did not experience the "grab n go" breakfast. I have stayed in Gatlinburg many times and would definitely stay here again!

Only negative was after the long car ride and finally arriving the lobby did not have a bathroom so I was told to use the hotel next door's lobby bathroom since our room was not "ready".

They’ve tried to make some great updates in the rooms. The beds were very comfortable. The staff was the best!! We took 2 complaints to the staff (1- our bathroom smelled very musty & the light outside our room was burned out making it very dark coming out of the elevator to our door) & both were fixed within a few hours. The location is wonderful for either riding the trolley or walking downtown Gatlinburg!

The trash truck beeping loudly outside our room before 5am to empty the dumpster - even on Saturday & Sunday. The drawers for our clothes were in a cabinet that looked like it had been attacked by a family of beavers & the handles came off in our hands. We reported it to the office & they said the owners are aware (Room 307) but the cabinet needs to be replaced! It devalues the improvements made in the room!

Location was great. We were right off of the strip and was able to walk everywhere. We stayed in 2 rooms while we were there (decided to stay an extra night and the room we were in was not available). Both very nice. Staff was very friendly and helpful. We look forward to staying there again.

We paid more on booking.com than if we would have booked our first room with the hotel directly. The manager stated that they can often give better rates and deals if you call them directly to book your room. We will definitely do that next time.

I really like this hotel. It was very clean and comfortable. It was in a great location. It was in walking distance to the main strip but off the strip so you don’t hear all the noise. We still heard a loud car go back but that’s normal. Only negative is listed under what I didn’t like.

I didn’t like that the balcony door wouldn’t stay shut. The chain was the only thing holding somewhat closed. The pressure of the main door shutting pulls it open. You weren’t able to lock it to keep it shut. Good thing was that we were on the 3rd floor so we felt safer. That needs to be fix!!!! I would have this hotel a 10 but instead gave it a 9 because of the balcony door.