From the moment I checked in, I knew I was going to have a great stay, the man on reception was extremely welcoming and friendly. Check in was a smooth process. He also recommended some good restaurants, bars and attractions. The apartments are absolutely beautiful, kitchen / diner with a small lounge area, separate bedroom with huge wardrobes and a very clean shower room. No noise from other residents or outside, good temperature control within the apartment and the communal areas were very clean.

Additional pillows or some thicker pillows as they’re quite thin. The shower didn’t drain too well but I just didn’t turn the shower on full and it drained ok. The TV channels weren’t the best but Sky News worked so that’s something I guess.

Very good location, 5 minute walk to Wawel, river trips, restaurants. Also close to the old market (12 min walk) and all old town attractions. We had a great room with a separate bedroom for parents while kids slept on the sofa bed in the living -kitchen area. TV in both rooms. There was a laundry room on the top floor. Staff were very friendly, welcoming, young and energetic. Very attentive to all our requests that were fulfilled immediately. There was also parking at the entrance at a reasonable price. Two convenience stores: 24-hr one on the ground floor of the building and Żabka (cheaper) a few steps further. Bakery to get fresh pastry for breakfast.

Nothing really. We knew that this hotel does not have a pool or does not serve any food. In my opinion this was a perfect setup for a trip to Krakow. You prepare a quick breakfast in your own kitchen and then off to the old town for a busy day sightseeing and having meals in the restaurants.

Brilliant accommodation and very clean. The staff were absolutely great with very easy and good communication with the hotel prior to the arrival. The location is also superb and only a short walk to the Old Town. Definitely worth reserving a parking place before you arrive (if possible) as parking in this part of the city is quite difficult. I will definitely recommend this place and I will be coming back here again.

Nothing to report on room itself or the location. Parking space could by the hotel building be a tad larger as it was pretty tight. I was still happy that I didn’t have to park miles away from the hotel which would have been a real possibility if I have not had reserved the parking spot prior to arrival.

Fantastic location at the base of the Wawel Castle, close to River walk. 15 min walk to the central market. Room was inviting, clean and decorated well. Lots of options for restaurants very close to hotel. Parking was available which made it very easy.

Bed was very tiny compared to North Amercan ones. As I was travelling with my sister we opted for a twin room, but they came with two singles not twin size beds. Had a issue trying to get the kitchen lights under counter turned off but lingered it out in the morning. There was a digital on off switch that I did not see.

Nice apartment. We had an inside room which meant we had 2 skylights no windows we could actually look out of. A few things broken and a long list of charges for broken things in a booklet. Not sure if the heating/air conditioning was working right or whether we were using it right as no manual. Only 1 English TV chanel which was Skynews. Damage deposit was returned while we waited on our taxi so was very speedy. I would stay here again as it's a great location to visit the city and overall price was reasonable.

Great location, very clean and well equiped and very nice and serviable staff 24h. The beds were comfortable and everything was recent.

The bed in the attic was reachable only through a ladder that was a bit hard to climb, not for all ages. Also the view was to a wall in an inner court and the windows could not be opened (the velux on the roof were nice and ensured the flat was luminous and could be opened, but as the weather was bad we could not open them).

lots of space! beds very comfy - although are small doubles! bathroom was lovely and the shower was huge and had amazing water pressure!! kitchen facilities also large and well equipped!

if you are staying here specifically for the views, be sure to book a room with a view, as we were on the top floor but the windows were similar in size to a letterbox and then had sky lights, so it was bright enough but not a lot of view at all

Very helpful and friendly staff, especially Julia. The apartment was very clean and it was great to have air con with the summer heat. The location was perfect for getting about the city. I would recommend this apartment to friends and family.

Difficult to find anything to critique. We were aware of movement with other guests in corridors and rooms around and above us. However it's an apartment block and the noise was not excessive. There were no parties or late night noise - just noise awareness with people coming and going. You do have to make allowances when you are staying in an apartment complex. It would not stop me staying again with my family again.

The location was perfect for exploring The Old Town, Wawel Castle and Kazimierz. We could walk everywhere within 20 minutes. Handy grocery store only 5 minute walk to. We stayed for 3 nights, and room was serviced daily and was very clean. Room was very good size, and bedroom was huge. Having an oven and a cooktop in a hotel was a real bonus.

Before arriving, we had asked for two extra pillows which they had agreed to and when we got there, they said that the hotel does not have spare pillows. It would have been nice to have a toaster in the room. Second- and third-day room service only gave us one towel instead of two. Was only given one tablet for dishwasher. In saying all this though we would definitely stay there again.

Location was great, the apartment was super clean and very modern and spacious!

The staff were not particularly helpful nor friendly at all. We needed info on a few occasions and the staff couldn’t help us out. We weren’t even thanked or spoken to when leaving either. The hotel was called ‘best views’ but our window was so high up we had no view at all. Nor could we open the windows for fresh air, equally not really anywhere for a female to get ready as no electricity in bathroom or near mirrors in bedroom. Mirrors also tinted so very hard to see! I had to use the kitchen to do my hair and makeup which wasn’t very hygienic.