The important things are this: 1)This hotel is located on a nice street with lots of locals and tourists walking up and down it. It felt safe. There are TONS of good food options, coffee shops and ice cream shops along this street. There are street vendors but not as many "shops". It is a charming street (not a busy street) mostly pedestrian traffic, but also our Uber could pick us up right outside the door. The hotel is also located about 1.5 blocks from the Catholic University (red line) subway stop.2)This hotel was CLEAN with BEAUTIFUL spaces. The breakfast was GOOD (not average, not fantastic-but the best of four hotels during our stay.)3)The front desk is bi-lingual and extremely helpful with anything you'd like to ask.We appreciated their professionally and kindness. We had a late international flight (midnight) back to the States, and they held our luggage, we could use the hotel facilities including the pool and the small changing room/shower in the gym for the rest of the day. This was really helpful. Several of the guests hung out at the lovely rooftop pool awaiting our flights. Also our room came with two free bottles of water in the in-room refrigerator.4) Comfortable bed and multiple types of pillows, two working elevators-very quick wait time- and nice hot water in an overhead rain shower.

Room was lovely size, comfortable bed with TV - a couple of channels in English. Breakfast was good with breakfast boxes for early starts/early check out. Staff always in duty to help and friendly! Loved the big door going in!!! But you cannot beat the location - perfect for all the best restaurants (Chipe Libre - Pisco/food, Bocanariz - wine/food, Liguria and Mulato - you might need to book first for Bocanariz especially) as well as a little market for souvenirs. Go to the fort 5 minutes walk for sunset!

The bar shut too early on the weekends - shuts at 4 - we didn’t realise. Plenty of other bars around though and the welcome drink was appreciated.

Staff so helpful and friendly. When we arrived by cab the driver did not accept credit cards. Our mistake not to ask when we got in. We hadn't had time to get Chilean pesos yet. The hotel valet, Jorge, paid the driver for us. Outstanding service. He was so nice. Always had a big smile. Location was close to great restaurants and bars. A daily craft market was set up in front of the hotel and added a festive air. Breakfast had a good selection with many healthy options. Outside bar seating was pleasant. Close walk to many sights and the metro. Only negative was in Room 702 there was a loud fan that ran from 0600 to 2200. This was because the room was directly below the restaurant. We stayed in this hotel earlier in March, but in a different room and this was not an issue. Overall it was an excellent stay.

Very close to action. Hotel is quiet and close to Santiago’s most historic and lively neighborhood. Room was spacious and well designed with large window. Staff is very helpful and friendly. Restaurant and pool area is great for watching spectacular Santiago sunrises and sunsets over Andes.

Pool area needs lounger chairs. Pool had no seating.

The hotel location was perfect - centrally located, close to the metro, and right in the heart of Lastarria. It is walking distance to some of Chile's best restaurants. You can also take the metro to other neighborhoods very easily. Since our room faced the street (with all the merchants and peddlers) I was worried that they would keep me up all night but was pleasantly surprised that I didn't hear hardly any outside noise. The room itself was comfortable with all the amenities you could need, including a fancy water filter for different temp water for drinking. The beds were very comfortable and the towels were soft & large. I found the cleaning staff to be very thorough & efficient every time they cleaned. The hotel has a lovely rooftop pool overlooking San Cristobal Hill that was perfect for relaxing in the shade during the heat of the day. The front desk staff greets you warmly upon every interaction. Usually there is someone holding the large doors open for you. Overall, it was a lovely stay and I highly recommend the hotel.

The only thing I couldn't figure out was the hotel bar hours - they seemed unusual. I believe that it closed at 9pm on the weekends. Not an issue but was confusing when we wanted a night cap.

In a great neighbourhood, on a quiet street. We could walk to everything we wanted to see. Our room overlooked a quiet courtyard and you could keep your window open at night. The bedding, pillows and towels were new and plush! The bed was very comfortable. The room was large, nicely appointed and in great condition. The staff were great, very friendly and helpful. The rooftop pool was a great place to relax and had nice views of the mountains. The breakfast was extensive with several hot options and ability to order other egg options , plenty of pastries, fruit, meats, cheese, cereals, etc.

Nothing negative!!

Staff were friendly and accommodating before arrival and while there. We arrived early and they held our bags and gave us a place to change and freshen up. Nice little bar area with snacks. Food was ok- ours was cold when served.

Bathroom was a little awkward. There was a glass petition between bed room and bathroom so no real privacy so might be awkward for friends or non-committed partners. Our biggest complaint was not the property, but we had the staff arrange a city tour for us which was costly and frankly not good. Our driver left us halfway through the tour and our guide just walked us around with no obvious itinerary and not much historical background or time to look around at significant locations was given, rather she walked us around and pointed- - this is the subway station. Disappointed with this but not sure it is hotel’s fault- only the provider they set up for us.

The hotel is in a very safe and lively area with lots of restaurants and bars, the location was great as we could easily walk to many of Santiago's main sites. The room was tidy, the bed was super comfortable and shower temperature was perfect! There was an excellent variety of food for breakfast too. The staff were very pleasant and helpful to deal with.

Upon checking into the hotel, money was deducted from our card to cover for extra expenses from the staff (I think it was around 150 pounds). Although this was refunded by staff at the end of the trip when checking out, no hotel I've ever stayed in before has done this and we didn't like this policy - it would have made more sense in our opinion to add the extra expenses we racked up onto the bill to be charged when checking out rather than having a lot of money deducted first before anything was spent.

We had a problem with a city tour which we'd booked well in advance. The staff were extremely helpful in contacting the company and getting this resolved for us. We would never have been able to do this ourselves.

Their website says breakfast is served from 7am every day. However on weekends and holidays it's actually 8am (this information is only on the Point 8 restaurant page). They provided a take-out breakfast when we left, but we'd been looking forward to the buffet!

The location was very good in that there were plenty of restaurants within walking distance and it's in a buzzing little area of Lastarria. The staff were very friendly and helpful. The rooms had everything you needed and were spacious. The rooftop deck was lovely to sit out at night and I imagine by the pool during the day. We did not have a chance to explore too far from the hotel so can't comment on the other things within walking distance

The breakfast was decent but not over the top if that's what you're looking for.