Great location, super close to Narita airport, and the free shuttle service they offer is a godsend. I didn’t realise that they had services to the hotel from the airport too, so it’s best to check with the hotel beforehand. They gave me a shuttle bus timetable after I arrived, but at that time I had already paid for a taxi to get there. 😅 Facilities were a bit aged but everything was clean. There was also a cute little convenience store directly downstairs with a decent selection of fresh and packaged food. Hotel staff was friendly and efficient, also spoke decent English. 👍

Wifi was so slow and unstable, not what I expected from a hotel close to a Tokyo airport. There was no hand soap, and the front desk said to use body wash.

great price for this luxurious cost-effective hotel. Importantly better deal than the Nikko hotel I stayed. This hotel's reception area is luxurious and big, the room was bigger than the one in the Nikko hotel, yet cheaper than the Nikko hotel. Their dining place is located at 13th floor with a sweeping view and you can watch planes landing at the airport. Their dinner buffet was good. If you considered to stay in the Narita Nikko hotel, you should know that this hotel is a better deal.

Their convenient shop opens between 7am to 11pm only. Their shuttle bus from the airport becomes infrequent after 7pm

We traveled as two families and were pleasantly surprised when the receptionist gave us rooms on the same floor, almost next to each other. As international travelers meeting family in one place, this made a huge difference—it gave us the perfect space to chat, gather, and relax together, with plenty of room for our luggage too. The breakfast buffet was absolutely delicious—plenty of options and everything was fresh and tasty. Sitting by the window made it even better, with a fabulous view and a cozy ambiance. The hotel also offers a convenient airport shuttle service to and from the airport, making traveling with all our luggage so much easier. There is a convenience store inside the hotel beside the reception area. A great stay overall!

We needed a convenient place to spend the night after a late flight into Narita, and this hotel was the perfect option! The free shuttle from the airport came right on time and had plenty of space to store our luggage. Check-in was quick and efficient, and staff was friendly. We were able to grab a late-night snack at the convenience store literally attached to the lobby. The rooms were very clean and the beds, surprisingly comfortable. We'll come back here next time we're in need of a Narita airport stay!

The A/C in the room didn't chill down very well, so it felt a little stuffy at night. We also only had 1 towel in each room, despite having 2 people/room (to their credit, we didn't call down to ask for additional ones; maybe they would have supplied them.)

Overall, this hotel was an ok place to stay while needing to be near the airport. The shuttle was pretty nice, and the rooms had everything that you need.

This place is massive and it has a very industrial sort of feel - not comfortable in terms of ambience. The dinner buffet is also VERY expensive and personally, I didn't think it was all that good (certainly not for the price). Second, the shuttle folks take a break right in the middle of the day, which can be inconvenient. And check out was told to us to be an hour earlier than listed on Booking and we had to pay for a late check out.

Airport shuttle to the hotel is brilliant, easy to find and runs often. Hotel was a short 10min bus ride. Check-in was a breeze, great restaurant that overlooks the aircraft taking off. Dinner was a little overpriced for the buffet (but food was nice) - I would've preferred to have the option to choose individual menu items instead of a full buffet. Breakfast was included with the room and waking up and watching the planes take-off was awesome. There's a small supermarket downstairs if you don't want to eat at the restaurant.

Little bit noisy in the hallways in the morning, you could hear others opening doors. I put earplugs in and this fixed that issue.

Shuttle from Narita airport was fantastic. Super easy. Room was basic but exactly what we needed for just the night.

Hotel is somewhat outdated but not really a concern as only there for a short term.

During our travels back home through Japan from South Korea, we had to stop at this hotel after experiencing a resurgence of a previous medical emergency. We ended up staying 6 nights at the hotel. By far, the staff was absolutely wonderful! They were always accommodating, and because we had to stay so long and had to switch rooms several times, they helped by taking all our belongings to our new room. When my family missed our shuttle to the mall, one of the workers (a manager, I believe) drove us there. On another occasion, he surprised us by picking us up (along with others staying at the hotel) from the mall bus pickup point to spare us from the extremely crowded last shuttle of the night, which serves a few other hotels in the area. Although there is nothing within walking distance around the hotel, they did have a small convenience store inside, which was nice. The ease of the shuttles between the airport to the hotel, and between the hotel to the mall was great as well. Overall, it was a very pleasant experience, especially considering our situation (the medical emergency) at the time, which was extremely stressful.

Lack of walking proximity to amenities.

The shuttle from the airport was great. The shuttle bus was also available to take us to a shopping Mall the next morning and then to the airport. This was really helpful as the flight out was 8pm and the hotel stored our luggage for half a day for us. The room was small but ok, the bed was comfy and the pillows were great. The restaurant was good, lots of food choices….the desserts were great.

Only 4 things could have improved the stay. There was mould in the wall tiles in the bathroom. There was a kettle and cups, but only powdered jasmine tea, no coffee, tea or milk in the fridge. The bed was comfy but one side wedged tight up against the wall which made it difficult to get into and out of. There was no aircon in the room it was quite stuffy, so had to open the window for fresh cool air and as the room overlooked a runway it was quite noisy.

Great place to spend a 1st night in Japan after a long flight. Very easy shuttle ride to / from the airport and very easy check in/out. We really enjoyed the buffet breakfast on the top floor. Good food selection and great view of the airplanes. Shame there was no soy milk. We had a double bed room and this was fine for one night for me, my husband and our 10 month old baby to share (the bed is a little small for more than 1 night)