Location is excellent as it is very central to all the amenities. Very good food also available nearby. Masjid facilities walking distance from the hotel.

Before I got there I had a problem with the hotel in connection with my booking as they insisted I had booked for two adults only. I was traveling with my daughter and two grandchildren. This did put a damper on my holiday as I had previously stayed there with my other daughter and two grandchildren. Once I got to the hotel I requested an extra bed and the gentleman that I spoke to was very accommodating as he moved us to a bigger room and when I showed him my booking.com confirmation he accepted that I had infact booked for four people.

The staff was amazing. They were extremely helpful and so friendly. They suggested things to do and they helped in every possible way from waiter to door man. It was such a good experience. The location is central close to Bo-Kaap and you can get Uber to Waterfront and it is like 5-7 min away. The room was big and bathroom was large and the view out of the window was beautiful

The room AC kept tripping which wasn't good. The load shedding was taking place everyday but since it was good weather that didn't bother us at all. The floors could use a little more fragrance like at reception which will leave a good impression

Loved the spacious rooms and the location. I could get my uber to all locations i wanted to go to. Safe for a solo traveler. The staff and the reception was super friendly and helpful.

Load shedding happened and there was no backup power for lighting up the rooms. Was in the dark for 2 hours. The room service menu can do with more options. Hotel does not take cash payment.

room was spacious with a huge living room, breakfast was great. Staff are super nice and friendly.

location is not that great for a walk alone.

The staff were very accommodating and were great from reception, to breakfast staff and everyone was willing to assist and get any issues/ clarity resolved.

The hotel caters well for corporate and business travel but not really a kid friendly room. I booked on booking.com and stipulated I had a 2 year old kid and if rooms had a sleeper couch that work wonders for under 12's. As a tip to the staff at reception, they can advise on breakfast times, wifi connectivity and basic navigation at the hotel, this just gives a positive reception as you start at the hotel, overall service was great.

A very nice hotel in the heart of Cape Town. Lovely people and a fantastic breakfast with many great choices. New and nice rooms, good parking, highly recommended for a relaxed time in Cape Town after a long flight.

The pool area is ok for a quick swim, but nothing special and does not really match with the quality of the rest of the hotel. The bar at the pool was out of cocktails when we asked and it was not possible to just have a drink at the bar in the evening, when not having dinner in the main restaurant. We had to order room service, which is a little unusual for a hotel like that.

The whole experience was lovely. It made the rest of the negative aspects of this trip seem insignificant.

My interactions with booking.com were the only issue I had as I tried to extend my stay but no one followed up . I did however manage to book another night through the site eventually. I wish I could stay another night as my flight that I missed today will only be on Tuesday. Unfortunately I can't justify the spend and my insurance company I used is repudiating my claim so so I'll have to find an alternative for tomorrow 😢 The only thing that could be better is the entertainment in the room but hey who spends that much time in a room in Cape Town?

Staff willing to go out of their way to ensure comfort and convenience of guests.

Breakfast menu should be changed every few days. Swimming pool too small.

location was good, clean rooms Mr Flex is working in the restaurant was really helpful and respectful

one the day of check out early at 8:30 am room service came and wake me ip from sleep just yo ask are you checking out today, and although I stayed in the hotel for 8 nights they hardly agreed to give me one extra hour for late check out

The staff were absolutely amazing, extremely friendly and helpful, Nadine, in particular helped us so much with each and everything and went above and beyond to make our stay exceptional. The breakfast was sensational, the rooms were exceeding expectations in terms of cleanliness and upkeep in general, the stay was just one of a kind. Will definitely keep coming back.

Nothing that could have been controlled. The only downside was the rainy weather but even that, the staff turned it around by giving us different suggestions on activities to do that were indoors and when was the best times to come back to enjoy the weather, so really we had no complaints. However perhaps in terms of the tv, if guests choose to spend all their time in the room, there unfortunately aren't much options to choose from. The TV could not be cast onto for Netflix or the likes so perhaps for some guest looking to stay in that might be a set back. Other than that I don't see why one would not have enjoyed every moment with the view of table mountain and lions head right outside.