There are many things that I liked about the hotel and at the top are the Staff and Service. So many of the staff were friendly and helpful that it is a pity I did not take note of all their names. Junaid, Zuleiga, and so many others really should be mentioned. Breakfast was good and diverse and the egg station lady was very accommodating. Room was spacious with a comfortable bed. Laundry service was a bit slow for dry cleaning but good. Housekeeping lady dried my rain drenched clothes and refused to charge me for this. Hotel pool terrace area was not attractive due to the Sheesha /Argyla there. Reliable taxis are easily summoned by reception. A small prayer room on Mezzanine floor is a nice touch. Airport pick up and drop off were reliable and added value. Again, staff are extremely helpful and make a difference.

The main issue with the hotel is something they cannot do much about - the location. It is good for work and if you have business in the CBD, but I repeatedly asked if I could walk in the area after sunset and I was advised not to. I felt however that you can at times, especially in groups and one option is to engage one of the many security guards who have been allocated to keep an eye out in the area and have them accompany you. I expected the hotel room to have certain amenities such as ear buds and bathroom slippers. Room service menu is a bit limited but there are many good restaurants within walking distance.

Room size is comfortable, very friendly staff, good halal breakfast and excellent location closeby many restaurants and cafes.

Majority of the time, the room service cleans but doesn't refill soaps, tissues, and water. The next day, I keep a note to refill, same, no action, unless you ask them to come and drop you the missing items.

Great central location and all the staff were so friendly and nice. Everyone we spoke to was helpful and cheery. The room was decently large and comfortable. It also had UK and USB sockets which we appreciated so didn't need our adapters.

For a five-star hotel, you'd expect there to be more amenities in the room beyond the basics - no hair conditioner, robes, slippers, vanity kit or even a pen and paper.

It was very cleaned and services are excellent and serve a fare breakfast. I did choose this place twice :)

The housekeepers were not noticing the shower tap broken and kept it until the end of my stay to see if anyone will report it. Also they do not put new bottle of waters on daily basis. Both comments I know for sure if I tell the room services, they would do it immediately, in fact new bottle of waters was brought after my call. .

Location, cleaness and excellent breakfast

Soap and shampoo were not satisfactory. Poor quality. Also I had not have botles of water refilled in one of the nights and frigo in tge room was “empity”!!

The room were recently upgraded and very fresh, great size, water supplied. The staff were super helpful and there was bookable shuttle to take you the short 15min walk into V&A Waterfront which was helpful. There were good amenities in the room with shampoo, body wash, shower caps, tea and coffee making. Lots of wardrobe space. Breakfast was varied and fresh the chef on duty was exceptional and cooked your eggs perfectly, I loved poached and a lot of hotels can't do medium but he was super. The check in was super friendly which I loved as some hotels the staff are super grumpy and I sometimes feel like I am an inconvenience. Also check out the lady enquired if we enjoyed our stay. These things make you want to come back.

The pool area is a great space but I did not like the fake grass setting which got super hot, I think this Area could be revamped and made to look a lot better, as you have a lovely view on one side to the mountains. Again the staff here were helpful, I think however there could be a menu at the tables and perhaps a little check if you want drinks as I had to go searching and sometimes people will give up and then the hotels loses revenue.

Location is excellent as it is very central to all the amenities. Very good food also available nearby. Masjid facilities walking distance from the hotel.

Before I got there I had a problem with the hotel in connection with my booking as they insisted I had booked for two adults only. I was traveling with my daughter and two grandchildren. This did put a damper on my holiday as I had previously stayed there with my other daughter and two grandchildren. Once I got to the hotel I requested an extra bed and the gentleman that I spoke to was very accommodating as he moved us to a bigger room and when I showed him my booking.com confirmation he accepted that I had infact booked for four people.

The staff was amazing. They were extremely helpful and so friendly. They suggested things to do and they helped in every possible way from waiter to door man. It was such a good experience. The location is central close to Bo-Kaap and you can get Uber to Waterfront and it is like 5-7 min away. The room was big and bathroom was large and the view out of the window was beautiful

The room AC kept tripping which wasn't good. The load shedding was taking place everyday but since it was good weather that didn't bother us at all. The floors could use a little more fragrance like at reception which will leave a good impression

Our family had a fantastic stay at the Hyatt Regency Cape Town. The breakfast was delightful, and the room was perfect for our family. Every detail was spot-on, but what made our stay truly special was the staff. Abubakar at the check-in counter was amazing, full of energy, and incredibly helpful. He gave us excellent room options and wonderful local recommendations. They even helped us secure rugby match tickets, making everything seamless. We wished we had stayed longer, as it was an exceptional experience all around.

I honestly can't think of anything I didn't like. If I really had to pick something, I would say that the breakfast area could feel a bit small during peak times. Some guests had to find seating in other parts of the hotel. However, this is not a major issue and seems to be common in many hotels, especially if you arrive late or during the breakfast rush.

The staff at check in were very friendly and enthusiastic and the rooms were tastefully appointed and very neat. The gym was in good shape but one of the key machines wasnt working.

The breakfast is where the property let itself down. There didnt seem to be enough plates at the food stations at any point. The staff werent as helpful as the check in staff and they kept taking my food away everytime I would step up to go get something from the buffet. There was only one person making eggs yet having to deliver 4 eggs benedict for some guests so our simple omlette took ages. Pity.