Amazing hotel, location was brilliant. Food choices at the buffet were great at all meal times. The hotel was very relaxing but had entertainment on aswell. Without being over powering. We would definitely return to this hotel after spending many holidays in tenerife!

For us it wasn't a problem due to us being young and fit, however I feel like it is important to note. The hotel itself is split across many levels with lots of stairs to be taken to get between the main restaurant, reception and the pool.

Super friendly staff - helped us whenever needed, for example a small maintenance issue rectified within a few hours of us alerting them. Great breakfast with a lot of options (we are vegetarian). Pool area and gym really nice - super relaxing atmosphere. A nice walking distance from the beach.

Nothing really. Just note if your room is near the 5th floor terrace and bar, you can hear the evening entertainment in the room, but no problem as doesn't go later than 11pm.

Great all inclusive deal with amazing buffet, nice bars and 2 really good other restaurants. Friendly helpful staff, even arranged for room with shower to use after day by the pool following check out, hugely appreciated before night flight home! Good location for getting around Tenerife. Comfy beds, excellent aircon and blackout blinds. Plenty of loungers available at main pool. Sea views from hotel.

Only allowed one booking at one of the restaurants with all inclusive, but buffet and other restaurant by pool were great.

Loved everything about this hotel. Very modern, built into the mountain, garden and pool absolutely stunning, room was extremely comfortable! The entertainment at the bar was fantastic. Highly recommend this hotel!

There was absolutely nothing wrong with the hotel. Loved our stay!

The option of booking The Level , breakfast on the terrace . Activities , classes etc easy to book and varied for all abilities. Food was excellent. Entertainment in the evening was of high standard . The Rituals toiletries supplied are of a high quality and the hotel itself smelled delicious!

Guests are allowed to reserve sunbeds by placing towels on prime areas around the pool , and then not actually using them until much later in the day , particularly difficult to get a sunbed in the sun at the level pool. (We chose to use the lower pool) Our room was directly above the main bar and evening entertainment, it was ok for us , but may be a little too loud for some guests .

Lovely hotel fabulous breakfast

I was told the pool was heated but it was freezing

Liked the buffet restaurant, also the 2 a La carte restaurants. Views from bar spectacular. Easy to get from A to B with lots of elevators.

Air conditioning not great in bedroom. Called engineer twice, not any improvement. Also should have some English channels on TV. From Ireland.

The hotel pool area was fabulous. The property is spacious and facilities are really good. Staff were extremely helpful. Views from the bar and patio area are amazing… wow!

Nothing much to complain about as everything was perfect and so amazing. One minor note to mention is that the property is elevated in location at the top of a hill, a bit of a stroll down into the resort. The hotel itself is spread over many levels, with the pool at the bottom of the site, many stairs to navigate but you can use lifts to get to all levels once you know which lift takes you where. Not really a problem for us.

Our room was lovely, so comfortable with an amazing view of the sea. The staff were so friendly Ramon looked after us around the pool , the staff at breakfast were so friendly and helped to start your day off so well and Melissa and Leila in the entertainment crew were brilliant and made the activities so enjoyable. The executive Level pool area is calm and so comfortable too.

Small things : The executive level snack bar could do with a choice for the sandwich plate. Each day there was only one option so if you didn’t like fish on tuna day or cheesy bread you had no sandwich option. Though there was plenty of fruit, crisps, nuts and cake . We asked for our room to be serviced every second day. Our coffee cup wasn’t cleaned for a week and towels we had left out to be changed were re hung.

We thoroughly enjoyed our break at the hotel. It was well worth paying for The Level as it made the week even more special. Our sea view room was well appointed with a fabulous view and spotlessly clean, thank you to the housekeeping staff. It makes a difference having a coffee machine and kettle too. The breakfast served in the lounge area was delicious and varied. There was a choice whether to eat in or outside. The waiters and managers are very attentive with a good sense of humour. The snacks all day were welcome as were the hot and soft drinks with alcoholic beverages complementing this. We loved the cocktail hour from 17.30 where a huge variety of spirits and tapas were available. A great start to the evening too and to mix with other guests if you wished. We ate in the Casa Nostra which had a small but delicious menu, thank you Emilio for making us so welcome. All in all a really great holiday - thank you to all the fabulous and happy 😃 staff

The Level Pool itself is a great idea BUT guests fill up the sunbeds with their towels before breakfast and sometimes don’t return until lunchtime. Grrrr 😡and not fair, there should be a time limit imposed by management. Javea the lifeguard is very helpful but there’s little he can do about it.