Clean, staff very friendly and helpful

Glass walls in bathroom

really good location close to all the new town nightlife but quiet at the same time.

there aren’t any balconies and the sundeck is really small and doesn’t get the sun till late morning

Breakfast was excellent, room was clean and spacious, indoor pool was great

Parking .. not being able to book parking at the hotel, we had 2 disabled guests and one had to walk all the way from the underground car park and uphill to the hotel, the public parking was more expensive than the hotel parking

Amazing view over the beach and promenade, very spacious room with a nice built in balcony. The room has modern style, the bathroom is amazing with a nice and big walk in shower. The room was very clean and fresh, the houskeeping staff does a very good job. The breakfast is good especially the fresh fruits!

The walls are pretty thin so it is sometimes hard to sleep because of the noises coming from the neighbouring rooms.

We stayed here for 4 nights, we had a spacious room with shower, what a perfect view from our room. We love the location too. We used the car parking we were given a space with a number and that was our allocated space for our stay. Its easier to walk through the bar area to go through the alleyway to get to the beach rather than walking up the steep hill.

We had breakfast every morning, lots of choice (bacon, Fried eggs, tomatoes , beans, mushrooms, pastries, fruit, cheeses and ham.) The only thing that could make it perfect is if the dining room area was warmer and the food could be hotter.

We had a great experience overall. The staff were very kind and welcoming, especially Daniel; he was so kind and attentive. The food was delicious and fresh, with a great variety. Breakfast and dinner were included in our stay. However, one issue was the lack of halal options. The room was clean and comfortable, with a beautiful sea view. The balcony sofa was useful, but there were a few minor inconveniences.

My partner is Muslim and doesn't eat pork, but many of the sausages and hams contained pork. The bathroom lacked conditioner and body lotion, and there was no kettle in the room. Additionally, there was no water provided in the fridge, which would have been appreciated.

Clean and bright accomodation. Reception staff very helpful, nothing was to much trouble. House keeping staff very nice. Restaurant staff, the waitress was lovely always smiling, helped with a smile. Breakfast buffet was ample and delicious. Lovely bar & pool area. Beds very comfortable. Beautiful view across Benidorm beach front..

The step hill walking up to the hotel. Although Beni Kaktus is located with sea views it's location is not on flat ground. Reception is steeper. Going down to the pool and out/in is easier. Unfortunately that door doesn't open until 9am and even though we asked the bar manager if would let us through to go out he wouldn't let us through and was quite rude about it. Be aware there are something like 10 floors and only 2 lifts. Newly refurbished shower & toilet area for changing ready for the trip home. Very nicely done however very very small no aircon/extraction in the shower room. The male waiters! Well not a smile out of most of them. One kept looking at his watch for the 10am deadline.

The staff were very friendly throughout and accommodated us where needed. The hotel is in a fantastic location just far away enough from the strip to be quiet but close enough it only takes a 5 minute walk. Bars, restaurants and shops are within 2 minutes. The view is simply fantastic too! Overall I'm very happy with the booking!

Nothing.

Great location, right by the beach and within easy walk of the main areas. Spotlessly clean everywhere and well maintained. Nice bar and terrace area and bar prices were very reasonable. The breakfast was good - plenty of choices. The room was bright and spacious and had a great view over the beach. I liked the separate shower/toilet/sink and the shower was great. The balcony was covered, with windows right round to open, which created a lovely seating area. The room was cleaned daily and the bed was comfy.

There was nowhere to get a coffee before going in to breakfast - no kettle in room, the bar didn’t open until 9am and not even a hot drinks vending machine. The bar area and terrace was locked up between midnight & 9am Very little hanging space/drawers in the bedroom

Location was good, although up a slight hill the views was spectacular.quiet location .Staff all very helpful and friendly.The food was varied and plentiful, Xmas day lunch a let down,but overall good. Entertainment in my opinion starts too late at night at 10.30 pm. Otherwise all good.

Only dislike was Xmas day " Gala" lunch, first and second course was fine but the actual lunch was 3 cherry tomatoes,mushrooms, potato wedges and two slices of turkey with stuffing.