- The staff lady. She was very helpful and courteous. Was always available for help. We had an issue with my luggage bag that got locked and she went out of the way to find out luggage shops for us. -Location is perfect, near to city center, attractions, super market, Atocha station, restaurants, bar, everything nearby

- The kitchen sink had one cockroach! - The kitchen did not have many facilities, no salt, no oil, no toaster. Washing machine did not have washing cleaning tablet/ powder - Price of the apartment is little on a higher side

Everything was great! Brilliant location, so central, extremely clean and great facilities.

My only complaint was out apartment was facing the road and it is noisy, but you are going to get that in any large city! Earplugs worked but don't book this if you want a quiet trip.

Very central Clean and tidy Lovely shower

The advertising picture is NOT the same apartment. All the windows open into an enclosed area. No views whatsoever. I told those on charge many times in Spanish what time we would arrive. Yet when we arrived, there was no one there to let us in. After 20 mins of ringing various numbers, someone finally turns up. Decided to have a shower after a long journey. Sadly it was a cold one as no one had bothered to ensure we had a heated hot water tank. Uncomfortable beds.

The location is amazing. Very central allowing easy access to East & West Madrid, the train transport system (SOL) and shops and restaurants, cafes and bars. The host was great and responsive. Best to set up a WhatsApp chat and use a translation (which I did).

The road outside can be noisy (ear plugs or long walk around Madrid to tire you out?) and the door requires a certain technique (quick pull towards you and then push, at the same time as tapping the fob)

Good, spacious flat. Good kitchen, fully equipped. Free washing machine. Comfortable bed. TV and air conditioning in the bedroom and living room. Everything very clean and tidy. Carmen's friendliness is a plus. As soon as you arrive she says "Welcome". Fully available to help you and give you information about transport and places in the city. The location is very good, 300 metres from Puertas del Sol. Around the flat there are several restaurants, bars and two large supermarkets. I'll be back next time I go to Madrid.

What bothered me was having neighbours knocking on the door at 02AM because they were drunk.

The location is second to none. It's located right in the middle of the city, next to major bus intersection and all essential landmarks are within 15 mins walking distance. The apartment had all the essential amenities like kitchenette, laundry, great WI-FI, etc.

Very good location in the heart of the center, close to metro and restaurants and supermarket. Staff was very friendly. The beds were convenient. The apartman is inside the building so the very busy city center's noise is not coming in.

The bedliniens should be changed, the pots were not washed well. The apartman is a little bit dark because the windows face to an inside wall.

Location was great, and rooms were spacious enough for 4 people comfortably with air conditioning in both rooms. Checking-in was a little challenging as there was no information sent before our arrival but managed to sort out in the end.

Location couldn’t be better and it’s great if you travel as a small group.

The bedroom was okay and you couldn’t hear the noise from the street that much but keep in mind that from the living room you can hear everything that’s happening in the streets. My cousins didn’t sleep that great, it was very noise.

The location is great, the apartment is spacious and is good enough for 4 people. You can find everything within a short walking distance. Great place to stay.

Need to call and wait a few minutes for the keys. They use a product to clean the apartment that is very strong and may be uncomfortable for people that have allergies. Apart from that, all good.