Brilliant Hotel very modern and clean with excellent facilities. Love the living space to sit and chill on comy sofas and chairs with free tea and coffee facility while watching the outside world go by out of the huge windows. Also great is the roof terrace where you can sit and look at beautiful view. The rooms are exceptionally quiet considering it's on a main road but maybe because we were on floor 6. Excellent location opposite Principe Pio which seems to be a main metro and bus station so great connections. Easy walk to Gran Via. Friendly reception staff. All in all a highly recommended hotel. Loved it.

A A very small complaint but I have been asked to mention what I didnt like, so ... I know they have to have a light over door for security at night but its a bit too bright.

The hotel location, reception staffs, Bed, room, shower.. All amazing

The cleaners or cleaner make so much noise starting around 7am, that is impossible trying to sleep. Doors slamming very hard, vacuum cleaner running, banging corners of rooms to be cleaned, front, beds being dragged, furniture, etc. Too much noise indeed. Impossible to sleep while they are working on cleaning. A feedback for the hotel would be to check the cleaning schedule, as the guest can enter at 2pm and leave at 12pm. We stayed in a hotel where cleaning was done after 11am and that was wonderful, as not all guests wake up early and many are on business arriving late on flights. It's worth checking out.

The staff was great, breakfast was excellent with many food choices, the lounge was beautiful and stilish, the bed and pillows were comfortable, the shower was big and the bathroom in general had a nice design... We also had a balcony with nice views of the park. The parking was readily available and with easy access.

The soundproofing is not good. Other guests woke me up in the early morning when I was trying to sleep. You can hear the footsteps, doors closing and opening, people talking. Maybe those were particularly noisy guests in addition to the soundproofing. That would be the only disadvantage I found for me.

Hotel Acta Madfor Team: You were the Best in making our stay memorable! My Mom & I had the most lovely time for 10 days visiting Madrid & its surrounding towns. Our room was perfect & our view beautiful! You were always helpful & the hotel location was excellent: facing the Metro, a Shopping Center, close to bus stops, in between parks, and at 10 minutes from the Royal Palace, the Cathedral, and the Egyptian temple. Muchísimas gracias otra vez por todo! <3

The location is great, easy to reach from the airport. The room was spacious, nicely designed and the staff and breakfast was REALLY great.

We got a room facing the metro/train station and it was quite loud during the night if you kept the windows open. The AC units for 3 rooms were also on our balcony, rendering it pretty useless if you wanted to chill and enjoy the view due to the noise and heat they emit.

rooms excellent, breakfast generous and excellent, all was clean, very spacious and in good repair and most reception staff were really truly helpful, gracious and wonderful

It is poorly soundproofed between rooms, I had requested in writing a quiet room as I was on a work trip. However the hotel reserved two triple rooms which adjoined mine for 6 teenage girls. Predictably, they made a lot of noise until 3am. I was grateful the night receptionist asked for quiet when I alerted him (though they continued regardless). On the following morning the receptionist (manager?) appeared unconcerned by my situation, when I reproached their booking had caused (the hotel was not full and other rooms were possible to locate a noisy party). I will need to carefully consider when rebooking, this is a pity as it is a very good hotel.

This was a great stay large airy room 403, nice view of trees. Room made up every day with large fluffy towels. €12 euros for great breakfast. We stayed a week, it is opposite prince pio station so connected to metro and very near all The main sites. Would stay again and book this chain in other cities

There was nothing that could be improved

I very much enjoyed the room with the balcony looking at beautiful view, with fresh air coming into the room. The location was ok, very close to Principe Pio. The staff was very friendly.

For this price, it would be only fair to have complimentary tea/coffee/water - either in the room or in the lobby. During the day, sometimes there were constructions work outside the window, which were extremely noisy.

Convenient hotel, with nice design, comfortable rooms. Amazing views from rooms in higher floors. Great location, only a few metres away from the Principe Pio station - both subway and train. Also walking distance from interesting touristic spots, a large shopping mall right across the street, restaurants, etc.

There is a cost of 2 euros to leave the luggage after check-out.

Hotel had all facilities necessary. It was clean and comfortable and the staff friendly but not intrusive. Breakfast had a reasonable choice. There was a nice nearby, and was close to tourist attractions.

2nd day laundry service. When you are travelling light it is extremely helpful to be able to put clothing in one day and receive it back the following day at a reasonable price.