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$138Dr. Jose Naveiras, 38, Santa Cruz, 38004, Spain
Reservations:
+1-833-728-20412,453 reviews
1/105
Spa/Wellness packages
Casino
Restaurant
Outdoor swimming pool
Free wifi
Room service
Fitness center
Steam room
Welcome to the Iberostar Heritage Grand Mencey, a stunning 5-star oasis nestled in the heart of Santa Cruz de Tenerife! Just a breezy 0.4mi from the vibrant city center, this luxurious hotel welcomes you with open arms and a starting price from just $138 per night. Located at Dr. Jose Naveiras, 38, you’ll find yourself surrounded by the charm of the city, making it the perfect spot for adventurers looking to explore the treasures of Spain’s Canary Islands.
As a guest here, you'll find that the Iberostar Heritage Grand Mencey is not just a hotel; it’s an experience! Dive into relaxation with amenities like the fabulous outdoor swimming pool or indulge in a little pampering at the spa with wellness packages. Whether you’re catching live music by the garden or treating yourself to a massage (for an extra fee), every corner of this hotel radiates indulgence. Not to mention, with 2,453 glowing reviews, your fellow travelers can't get enough of the opulent atmosphere and impeccable service that makes this place shine like a diamond!
Foodies will delight in the on-site restaurant, and those looking for a sophisticated unwind can sip a cocktail at the bar. For the active traveler, there’s a fitness center and even personal training available! Soak up the sun on the terrace or enjoy the stunning garden views from your soundproof room — with free WiFi, room service, and 24-hour front desk assistance, you’ll have everything you need at your fingertips. Come and make unforgettable memories at Iberostar Heritage Grand Mencey, where luxury meets excitement in every delightful moment!
When you choose to stay at Iberostar Heritage Grand Mencey, your poolside dreams come to life! The hotel features two remarkable heated pools — an adults-only outdoor oasis for those looking to unwind in tranquility, and a family-friendly indoor pool perfect for splashing around regardless of the weather. Picture yourself lounging under the sun with a refreshing cocktail, or taking a soothing dip as the stars twinkle overhead. The ambiance is nothing short of enchanting, providing the ultimate escape from daily life.
Food lovers rejoice! The Iberostar Heritage Grand Mencey is a culinary paradise with its variety of on-site dining options that cater to every palate. Dine under the palms at Los Laureles Restaurant for delightful Mediterranean and local seafood dishes, ideal for family gatherings. For a more romantic evening, the modern Papa Negra Restaurant serves an eclectic international menu that promises to tantalize your taste buds. Meanwhile, Los Menceyes Restaurante combines traditional and modern vibes, making it a great choice for any occasion. For a flavorful twist, don't miss the a la carte Mexican delights at the trendy Kon·Tiki restaurant — a delightful surprise to tickle your palate.
By day, indulge in the exciting outdoor activities available, such as exploring the vibrant local attractions or hiking along the breathtaking coastal trails. Come evening, treat yourself to live music performances in the lush garden, adding an idyllic soundtrack to your vacation. With every luxury at your fingertips—from room service to cocktails right by you at the bar—every moment at Iberostar Heritage Grand Mencey is designed to be unforgettable. So pack your bags, grab your sunglasses, and prepare for an enchanting getaway in one of the most stunning locations Spain has to offer!
Closest airports
Tenerife North Airport
5.4miTenerife South Airport
35.5miSpa/Wellness packages
Casino
Restaurant
Outdoor swimming pool
Free wifi
Room service
Fitness center
Steam room
Air conditioning
Bar
Sun deck
Tour desk
Terrace
Soundproof rooms
Personal trainer
24-hour front desk
Non-smoking rooms
Live music/Performance
Beach umbrellas
Beach chairs/Loungers
Garden view
Elevator
Garden
Bathtub
Free toiletries
Balcony
View
Soundproof
Show 7 photos
Double/Twin Room, Garden View
1 Double Bed
2 Twin Beds
335 sqft
Garden view
Private Bathroom
Balcony
Minibar
+
More details
Relax in our spacious Double Garden View room with a balcony, overlooking the lush garden, and equipped with air conditioning. Perfect for 2 adults and 1 child, the room offers a peaceful retreat with comfortable bedding and a private bathroom.
Show 7 photos
Double/Twin Room
1 Double Bed
2 Twin Beds
335 sqft
City view
Private Bathroom
Balcony
Minibar
+
More details
Enjoy a spacious 334 sqft Double Room with a balcony, air conditioning, and soundproofing. Perfect for 2 adults and 1 child, with a double bed and 2 twin beds provided. Free toiletries and a private bathroom ensure a comfortable stay.
Show 7 photos
Double/Twin Room, Single Use
1 Double Bed
2 Twin Beds
335 sqft
City view
Private Bathroom
Balcony
Minibar
More details
Stay in our spacious Double Room Single Use with a 334 sqft size and a private balcony. Enjoy the comfort of a double bed and twin beds, air conditioning, and soundproof features for a relaxing stay.
Show 7 photos
Double/Twin Room, Garden View, Single Use
1 Double Bed
2 Twin Beds
335 sqft
Garden view
Private Bathroom
Balcony
Minibar
More details
Experience luxury in our spacious Double Garden View room, featuring a balcony with a tranquil garden view, air conditioning, and a soundproof private bathroom. With 334 sqft of space, it's perfect for solo travelers looking for comfort and relaxation.
Show 6 photos
Suite, 2 Twin Beds
2 Twin Beds
550 sqft
Private Bathroom
Bathtub
View
Minibar
x3
+
More details
Discover our spacious 549 sqft Suite, perfect for 3 adults and 1 child. Enjoy stunning views, soundproof walls, air conditioning, and a relaxing bathtub, ensuring a comfortable stay.
Show 5 photos
Superior, Garden View, Single Use
1 King Size Bed
485 sqft
Balcony
More details
GARDEN VIEW SUPERIOR DOUBLE SINGLE USE is 484 square feet and includes a king-size bed 150-183 width plus balcony.
Show 5 photos
Family, 4 Twin Beds
4 Twin Beds
485 sqft
Private Bathroom
Balcony
View
Minibar
+
More details
Experience comfort and togetherness in our spacious Family Room, offering 484 sqft of space, 4 twin beds, air conditioning, free toiletries, and a private balcony with a picturesque view. Perfect for 2 adults and 2 children.
Show 4 photos
King Room, Single Use
1 King Size Bed
335 sqft
Balcony
+
More details
Double Single Use is 334 square feet and includes either a king-size bed 150-183 width or 2 single beds 80-130 width plus balcony.
Show 4 photos
King Room
1 King Size Bed
335 sqft
Balcony
x4
+
x3
More details
Double 2AD is 334 square feet and includes either a king-size bed 150-183 width or 2 single beds 80-130 width plus balcony.
Show 3 photos
Interconnecting, Double/2 Single
1 Double Bed
335 sqft
Balcony
x4
+
x3
More details
DOUBLE INTERCONNECTING 3AD+1CH is 334 square feet and includes either a double bed 131-150 width or 2 single beds 80-130 width plus balcony.
Show 7 photos
King Room, Garden View, Single Use
1 King Size Bed
335 sqft
+
More details
Garden View Double Single Use is 334 square feet and includes either a king-size bed 150-183 width or 2 single beds 80-130 width.
Show 7 photos
King Room, Garden View
1 King Size Bed
335 sqft
x4
+
x3
More details
Garden View Double 2AD+1CH is 334 square feet and includes either 2 single beds 80-130 width or a king-size bed 150-183 width.
8.8
2,453 reviewsCategories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Breakfast
Featured reviews:
Kotryna
9.1
July 2022
Very nice and beautiful 5 star hotel, definitely worth its price. We were staying in better double rooms, next to each other, which was nice as we were there with another friends couple. Clean, spacious and beautiful rooms, attentive staff, very nice and wide breakfast choice, everyday you could find something new, possibility both to order from menu and to choose anything from the buffet. Very nice surroundings, few bars to spend time, nice pool, complimentary smoothies during the day. Very good location.
Some of furniture is already out of date, or will need replacement soon. It was strange and a bit funny for us, that beds were on wheels and once you sit on it rolls If you can, I would recommend to choose room with pool view, not with city view, because its just in the other building, so not worth it. During the check in we were asking about the breakfast, but nobody properly explained to us that its not only the buffet, but also separate menu, so we had to fugure it out by outselfs in the middle of our stay, that we have a much wider range of choise.
Wendy
10
March 2023
The beautiful architecture, it’s ambience and the lovely gardens and surrounds. The location is fantastic with the town a short walk away and the amazing park opposite .
I didn’t like that you had to pay for Padel, the extra spa costs and that there were often no seats in the sun around the pool. I didn’t like that people put towels on lounges to reserve them yet they weren’t there. Also some people left the pool and left their towels on the lounges so you could not tell if they were being used or not. We also didn’t like that we were not given any information about the restaurants we left to find out for ourselves There was no incentive for us to eat there and the restaurant seemed to hardly have anyone in it every time we walked past.
Christopher
8.2
May 2023
Beds and room were great. Breakfast fantastic. Good gluten free options Pool and gym excellent Great location and very friendly staff
Pool needs to offer a drinks service Milk and coffee in rooms should be replenished every day Spinning bike in gym is poor quality and should be replaced before someone gets injured Use of indoor pool should be included in hotel proce
Stefan
10
September 2022
Everything is how you see on pictures - fabulous, spotless, 5* experience all the way. Starting from the location just across the fabulous Garcia Sanabria park Rooms are clean, comfortable and very well maintained. Perfect yard with the bar, restaurant, swimming pool, gym and spa, very pleasant to stay around, relaxed, easy going and very professional personnel l maintaining very high hotel standards. Every single request was full filled with ease, no matter what it was. Food selection during breakfast is excellent and the dinner in Mencey restaurant is superb! I can easily say that, if you go for a half board, you won’t regret it - there is no way to have a meal matching the fabulous quality of Mencey restaurant anywhere in the city. Snacks and cocktails at the pool bar are also great. There are occasional fresh juice circling around at no charge. During the breakfast also, very convenient. Hotel was so kind to make us lunch packages due to early check out.
The whole plastic free concept is a fabulous idea, and also the fact there are water machines on each floor. Better instructions to find and use water machines from the start would be great. Sauna was a bit colder than supposed. Perhaps spa should be included without a 20 EUR charge, but the spa advance booking is a good idea.
Arni
8.2
May 2023
Breakfast was very good - pool was also very good- the staff was very helpful and friendly.
I upgraded my room on arrival and expected more from the room. The shower was very small for a 5 star hotel.
Oliver
8.2
December 2022
Location, design, incredible terrace, personnel in restaurant and at breakfast extremly professional
Several things aren’t up to a 5*: items need urgent renovation (carpet in corridors, bathtub, balustrades), some breakfast products are of lower quality (terrible coffee, industrial pastries). Lady at check-in and check-out wanted to charge 30€ more for dinner for no reason and wasn’t obliging.
Maria
9.1
April 2023
Everything was great! Nice room, facilities and staffs.
Everything was great. The only complain is that the Cafeteria and pool opens at 10am, which I find I bit late.
Claudiu
8.2
April 2023
Wonderful location of the hotel , nice and spacious room with garden and pool view. Good reception service, cleaning of the room also .
The old and smelling carpet on the hotel corridor . I would recommend to be changed, it doesn't fit with a 5 star hotel. Also, the food in the restaurant don't meet our expectation .Breakfest with could omelette and the wellington steak not in the menu , but recommended by a waiter, was done with the same meet served one day before. Changing the buffe dinner to a "a la carte dinner" gave us the opportunity to ask for a refund and they accepted . Lucky we discovered the Bombay Babu indian restaurant just across the street which was fabulous. The car parking is 10 Euro a day and 20 Euro one spa entry which is not written nowhere with not child permission to entry. Overall I can't give 5 star to this hotel they need to improve .
Arthur
8.2
February 2023
An excellent and spacious room (Junior Suite Room 119) A very good breakfast buffet Helpful and cheerful staff in all areas Excellent location - we had to walk through a lovely park to reach the town centre or the sea
We were booked for dinner, bed and breakfast, but wished we had not gone for "dinner". It was an unchanging "a la carte" menu, and few dishes met our tastes. There was no printed wine list and they were expnsively priced. All this contrasted with excellent meals we had in the town which were based on "raciones" rather than full meals. There were no English language TV channels.
Susana
10
April 2023
The stay at this hotel made our visit to Santa Cruz special. The hotel is located close to a beautiful park. The views from the hotel on the mountains and the city by night are amazing. I am happy we upgraded to a room with a garden view terrace, as the garden is something unique, with lots of trees, vegetation and even a turtle pool. The breakfast buffet, with a wide variety to choose from, and provided with fresh orange juice and fresh made smoothies, and with the option to sit outside under a palm tree, was a total experience. There is a very nice swimming pool, big, with long hours of sun and plenty of hammocks. The decoration is simple, elegant and classy, while keeping the style of the old building.
I have nothing to say here. Everything was perfect.
Attractions
Tenerife Church of the Immaculate Conception
0.7miAuditorio de Tenerife (Tenerife Auditorium)
1.4miPort of Santa Cruz de Tenerife (Puerto de Santa Cruz de Tenerife)
1.5miAnaga Mountains (Macizo de Anaga)
4.3miLa Caldera
8.1miMonje Winery (Bodegas Monje)
10.5miPyramids of Güímar Ethnographic Park and Botanical Garden (Pirámides de Güímar)
14.4miLa Orotava Valley
17.6miLoro Park (Loro Parque)
19.4miTeide National Park (Parque Nacional del Teide)
26.9miMt. Teide (El Teide)
27.4miTeide Cable Car (Teleférico del Teide)
27.4miArtlandya
27.8miLos Roques de García
28.8miDrago Park (Parque del Drago)
29.5miAttractions
Tenerife Church of the Immaculate Conception
0.7miAuditorio de Tenerife (Tenerife Auditorium)
1.4miPort of Santa Cruz de Tenerife (Puerto de Santa Cruz de Tenerife)
1.5miAnaga Mountains (Macizo de Anaga)
4.3miLa Caldera
8.1miMonje Winery (Bodegas Monje)
10.5miPyramids of Güímar Ethnographic Park and Botanical Garden (Pirámides de Güímar)
14.4miLa Orotava Valley
17.6miLoro Park (Loro Parque)
19.4miTeide National Park (Parque Nacional del Teide)
26.9miMt. Teide (El Teide)
27.4miTeide Cable Car (Teleférico del Teide)
27.4miArtlandya
27.8miLos Roques de García
28.8miDrago Park (Parque del Drago)
29.5miAirports
Tenerife North Airport
5.4miTenerife South Airport
35.5miLos Laureles Restaurant
Cuisines
Ambiances
Papa Negra Restaurant
Cuisines
Ambiances
Los Menceyes Restaurante
Cuisines
Ambiances
Restaurante a la carta Kon·Tiki
Cuisines
Ambiances
Location
Features
Age restrictions
Availability
Location
Features
Age restrictions
Availability
Spa/Wellness packages
Casino
Restaurant
Outdoor swimming pool
Free wifi
Room service
Fitness center
Steam room
Air conditioning
Bar
Sun deck
Tour desk
Terrace
Soundproof rooms
Personal trainer
24-hour front desk
Non-smoking rooms
Live music/Performance
Beach umbrellas
Beach chairs/Loungers
Garden view
Elevator
Garden
Bathtub
Free toiletries
Balcony
View
Soundproof
Activities
Aerobics
Casino
Live music/Performance
Bathroom
Bathrobe
Bathtub
Bathtub or shower
Free toiletries
Hairdryer
Private Bathroom
Shower
Slippers
Toilet
Towels
Bedroom
Linens
Wardrobe or closet
Business Facilities
Business center
Fax/Photocopying
Meeting/Banquet facilities
Cleaning Services
Daily housekeeping
Dry cleaning
Ironing service
Laundry
Food & Drink
Bar
Breakfast in the room
Fruit
Minibar
Restaurant
Snack bar
Special diet meals (on request)
Tea/Coffee maker
Wine/Champagne
Food & drink safety
Delivered food covered securely
Front Desk Services
24-hour front desk
Baggage storage
Currency exchange
Express check-in/out
Invoice provided
Private check-in/out
Tour desk
General
Air conditioning
Designated smoking area
Elevator
Facilities for disabled guests
Hardwood or parquet floors
Non-smoking rooms
Room service
Smoke-free property
Soundproof
Soundproof rooms
Internet
Free wifi
Living Area
Desk
Sitting area
Sofa
Media & Technology
Flat-screen TV
Satellite channels
Telephone
TV
Outdoors
Balcony
Garden
Outdoor furniture
Sun deck
Terrace
Parking
Parking
Parking On Site
Physical distancing
Cashless payment available
Contactless check-in/out
Mobile app for room service
Room Amenities
Socket near the bed
Safety & security
Fire extinguishers
Safe
Smoke alarms
Safety features
First aid kits available
Services
Wake-up service
Spa
Back massage
Beach chairs/Loungers
Beach umbrellas
Beauty services
Body scrub
Body treatments
Body wrap
Couples' massage
Facial treatments
Fitness
Fitness center
Fitness classes
Foot bath
Foot massage
Full-body massage
Hand massage
Head massage
Hot spring bath
Indoor swimming pool
Locker rooms
Makeup services
Manicure
Massage
Neck massage
Open-air bath
Outdoor swimming pool
Pedicure
Personal trainer
Sauna
Solarium
Spa
Spa facilities
Spa lounge/Relaxation area
Spa/Wellness packages
Steam room
Turkish/Steam Bath
Waxing services
Yoga classes
Transportation
Car rental
View
City view
Garden view
View
From 15:00
Guests are required to show a photo identification and credit card upon check-in
Until 11:00
Pets are not allowed.
WiFi is available in all areas and is free of charge.
There's no age requirement for check-in
Come and go whenever you want
Public parking is available on site (reservation is not possible) and costs EUR 12 per day.
Reservations
Call us for our best daily rates
+1-833-728-2041Child policies
Children of all ages are welcome.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
0 - 1 years
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
The maximum number of cribs, extra beds, and children allowed in existing beds can vary depending on the option booked.
All cribs and extra beds are subject to availability.
No capacity for extra beds.
American Express,
Visa,
Diners Club,
Mastercard,
Maestro,
Cash only
This property accepts cash.
What's the check-in and check-out schedule at Iberostar Heritage Grand Mencey?
Rooms at Iberostar Heritage Grand Mencey become available for check-in at 03:00 PM and guests are requested to check out by 11:00 AM.
Does Iberostar Heritage Grand Mencey come with parking?
Yes, there is parking available at the hotel. It is public parking located on site, and it cost €12 per day. Unfortunately, parking reservation is not possible.
What's the nightly rate at Iberostar Heritage Grand Mencey?
Accommodations at Iberostar Heritage Grand Mencey can start from $138. Be aware, rates are influenced by room type and selected dates. Ensure to specify your stay dates for up-to-date pricing.
What types of rooms does Iberostar Heritage Grand Mencey offer?
The hotel offers a variety of room types including Double Garden View, Double, Superior Double, Double Room Single Use, Suite, and Family Room. All rooms are non-smoking and offer double or twin beds, accommodating up to 3 adults and 2 children. Room sizes range from 334 sqft to 549 sqft, with the largest being the Suite.
Which amenities can guests enjoy at Iberostar Heritage Grand Mencey?
During their stay at the Iberostar Heritage Grand Mencey, guests can enjoy a range of leisure amenities. They can relax in the outdoor or indoor swimming pools, both heated and open year-round. For a more indulgent experience, guests can explore the spa and wellness packages, including a Turkish/Steam Bath, sauna, hot tub/Jacuzzi, and steam room. Additionally, there are four on-site restaurants offering various cuisines such as Mediterranean, seafood, Spanish, and Mexican, catering to different ambiances like family-friendly, traditional, and romantic. The hotel also provides live music and performances, adding to the leisure options. For those who seek fitness activities, there is a well-equipped fitness center. With these amenities, guests have numerous options for relaxation, dining, and entertainment during their stay at the hotel.
Does Iberostar Heritage Grand Mencey have a pool for guests?
The hotel has two pools available. Pool 1 is an outdoor pool, exclusively for adults and heated all season. Pool 2 is an indoor pool open to all ages and also heated all season.
Is there an in-house restaurant at Iberostar Heritage Grand Mencey?
The hotel offers four on-site restaurants to choose from. Guests can enjoy Mediterranean, seafood, Spanish, and local cuisine at Los Laureles Restaurant, Spanish, local, and international dishes at Papa Negra Restaurant, Spanish, local, and international options at Los Menceyes Restaurante, and Mexican cuisine at Restaurante a la carta Kon·Tiki.
Can I use my credit card at Iberostar Heritage Grand Mencey?
Yes, you can use your credit card at Iberostar Heritage Grand Mencey. They accept American Express, Visa, Diners Club, Mastercard, and Maestro. Additionally, cash is also accepted as a payment method.
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