Room was great with a very comfy bed, pool area not overcrowded and there was plenty of choice for breakfast. Location was superb for our purposes. This was a great sun break in a city environment. Santa Cruz was not expensive to eat out.

Disappointed that the indoor swimming pool was chargeable. No mention of this when we booked. Some areas of the room and common areas of the hotel looking a little tired. Could do with maintenance. There was also a terrapin pool which was not cleaned out enough and was very dirty for most of our stay.

The neighboring park is very well kept and beats more botanic gardens I have seen. Taxi stand in front of the property. Big outdoor pool surrounded by beautiful garden within the property.

Breakfast could be a degree richer, more diversified.

For being in city center, hotel has extensive outdoor grounds, pools, green space and turtle pond. Adjacent to beautiful city park , las ramblas, bus stops and walking to Port area.

3 main issues; Housekeeping. The room didn't have a coffee maker and I had to bring up the topic on where was it. One day, Housekeeping didn't empty the garbage and didn't provide any new cups, glasses, spoons, etc. Second issue: the hotel is used for many business and government functions. Our room was on the ground floor adjacent to these events. On Sunday, the police wouldn't allow us to walk to our room. I had to get someone from the front desk to say it was ok; this is unacceptable. The hotel is not thinking about how events impact their guests. Our room was on a side street, and there a loud scooters that circle the building periodically disrupting the serenity of the property

The location has ‘classic’ 5⭐️ charm. All your staff are AMAZING and made us feel very, very welcome. I can’t remember everyone’s name but I really do mean EVERYONE. Carlos for example (working by the pool & at breakfast was super).But all your stall are excellent. We had two excellent deep tissue massage on Saturday these were of the highest standard & very professional. We use the gym as a couple and this space was immaculate and very well equipped. It was a lovely surprise to have a ‘salt water’ pool without chemicals. On Sunday evening we had a very memorable meal in the Kontiki restaurant which was absolutely delicious. We are still dreaming of your desserts. Congratulations! We will return. Elizabeth Berrington/Evans & Charlie Caine

I only ‘tiny’ request is the your steam room in the spa could definitely be hotter, I think that is the only thing to be considered.

The beautiful architecture, it’s ambience and the lovely gardens and surrounds. The location is fantastic with the town a short walk away and the amazing park opposite .

I didn’t like that you had to pay for Padel, the extra spa costs and that there were often no seats in the sun around the pool. I didn’t like that people put towels on lounges to reserve them yet they weren’t there. Also some people left the pool and left their towels on the lounges so you could not tell if they were being used or not. We also didn’t like that we were not given any information about the restaurants we left to find out for ourselves There was no incentive for us to eat there and the restaurant seemed to hardly have anyone in it every time we walked past.

All the staff were exceptionally friendly, polite and helpful, especially Rosa at reception. The building and grounds are stunning, with a nod to classic Spanish design - hands down the most beautiful hotel we've stayed in. The spa facilities were lovely, and not crowded - we especially liked the salt water pools outside. The room was very spacious and had a balcony with a panoramic view. The water refill option is a nice touch of sustainability. The buffet breakfast was one of the most varied and extensive we've seen, with the restaurant having beautiful indoor and outdoor seating areas. All in all, a 5* experience.

The air conditioning in the room was somewhat noisy, even on the lowest setting, so we had to switch it off at night. And it didn't really cool the room; it worked more like a fan. Meanwhile the spa's steam rooms could've been hotter.

Very nice and beautiful 5 star hotel, definitely worth its price. We were staying in better double rooms, next to each other, which was nice as we were there with another friends couple. Clean, spacious and beautiful rooms, attentive staff, very nice and wide breakfast choice, everyday you could find something new, possibility both to order from menu and to choose anything from the buffet. Very nice surroundings, few bars to spend time, nice pool, complimentary smoothies during the day. Very good location.

Some of furniture is already out of date, or will need replacement soon. It was strange and a bit funny for us, that beds were on wheels and once you sit on it rolls If you can, I would recommend to choose room with pool view, not with city view, because its just in the other building, so not worth it. During the check in we were asking about the breakfast, but nobody properly explained to us that its not only the buffet, but also separate menu, so we had to fugure it out by outselfs in the middle of our stay, that we have a much wider range of choise.

What a fantastic place! The room was very comfortable and arranged keeping in mingle our family needs. Breakfast was scrumptious and food was delicious and diverse. The pool was warm and pleasant, even in December, and the poolside restaurant offered fresh and very tasty options. Across the road, a luscious park offers entertainment for the little ones with two exciting play areas, and a relaxing cafe to ease off playground fatigue. The smooth centre is a short stroll away. I could not recommend this place more. We have already booked our next stay!

There is nothing to be disliked. Just a note, the spa area is not suitable for small children ( I think it is 16+), but that is totally understandable.

A beautiful hotel in a superb location close to the Parque Garcia Sanabria and to the city centre. The staff offer first class service throughout the hotel and the facilities --dining, bars, cafes, pool, changing rooms, gym, business centre, are all top notch.

There seems to be a dislocation between the hotel and the Iberostar booking system. When I called the number on the webstite I was connected to a headquarters office in the Balearic Islands. The agent there was unable to assure me that I could have a desk and a chsir in my room sothat I could work. She sent me a sxtandard response that these "would be supplied if availble". THis is NOT the kind of response I expect from a first class hotel. A day ior so before my arrival I upgraded my room for one I could see from the photograph had a desk and a chair. On arrival, I found that these are standard in all rooms. The agent in Mallorca should have been able to tell me that from the beginning.

Beds and room were great. Breakfast fantastic. Good gluten free options Pool and gym excellent Great location and very friendly staff

Pool needs to offer a drinks service Milk and coffee in rooms should be replenished every day Spinning bike in gym is poor quality and should be replaced before someone gets injured Use of indoor pool should be included in hotel proce