One person, Bjorn at the reception desk was especially helpful. He even took time to research my questions about local antique stores and get back to me latter in the day. The restaurant and breakfast were excellent.

The pool looked inviting, but it is kept at 59 degrees F. Great for an after sauna dip, not for swimming. I don't recall that info on the website.

great location and great staff

room size. we booked a king bed room and the room we got looked nothing like the photos. it was a queen sized bed and very little room to walk around. felt like we paid for a better room but got put in a cheaper room.

Very friendly staff, helpful and ready to assist. Location was superb Lovely foyer and bar Exceptional housekeepers.

The room pictured when we booked was deceiving. We booked a king bed with water views but it was cramped. The bathroom was so tiny only one person could actually fit in it . There was no room to open suitcases. Were shown a bigger room with a balcony but it was much more expensive. You could not sit on the balcony because the noise from an air conditioner in the next building was very noisy. This room needed a fan, it was hot. We ended up back in another room of the original category and its bathroom was larger.

My wife got a nice gift on her birthday. Good service, cozy and clean hotel room, nice box with shaver, pads, toothbrush etc. Strangely only one toothbrush for two people. The rooms are quiet and we did not wake up from traffic or other noises outside. The breakfast was very delicious. There is not a lot of options but that did not matter. What they have is write enough and really ready. Delicious bread and yogurt! The staff did a very good job. Central location. Good restaurant. Very nice and comfortable slippers and bathrobe were waiting for us in the room. The cleaning staff are very good at cleaning. Very clean bathroom and the napkin box was full, very nice to see that it’s not intentionally left half empty.

One completely broken elevator and the other one we almost got stuck in. Can’t trust them at all even after they said it was “fixed” and it later broke again. The room did have a button to turn off lights but it only turns off in the hallway, not all of them. Would much have preferred warmer water in the spa to be able to enjoy it. Not so clean either from previous guests and shower gel was out in both showers. A forgotten room it seems. Only entry is through a bar. Needs a better path to go there to not be stared at my drinking guests. We got two bottles of sparkling water instead off one sparkling and one still. A bit sloppy. We missed having a notebook and pen to write a thank you note to the cleaners.

The food and the service was very good. The breakfast buffet was extensive and delicious with many hot and cold options of all sorts. The restaurant is cozy, comfortable and tastefully appointed. All of the staff was very helpful, friendly, and accommodating. Our beds were super comfortable and our request for a quiet room was granted. We were very comfortable. The outside seating served by the bar was lovely for people watching.

We would have appreciated a few more options on the dinner menu and the breakfast was expensive. Also, we really needed an affordable and quick way to get our laundry done. The hotel laundry service is expensive and slow. Self serve machines would have been greatly appreciated.

The location was perfect! Overlooking the harbor and within easy walking distance of Old Town, ferries, canal cruises, museums, Royal Palace, etc.

The bathroom in our first King room with Sea View was the size of a small closet with NO counter space. The staff was very accommodating when we asked to change to a room with a larger bathroom. The second room was on the 6th floor with no a/c, which would have been okay if we could have opened our windows, but there was a party boat blasting loud music until midnight.

The room was nicely decorated and modern. Although the bathroom was a bit small, it was sufficient for what we needed. Beds were very comfortable and room had enough space for my friend and I. The location was absolutely perfect - centrally located without being too hectic. The lobby was very nice as was the bar/lounge.

The window made us laugh! It was small, towards the ground, and had a view of a brick wall so the hotel attached a reflective panel in order to help us see the water. It was unique and at times a bit odd. The room was warm at night and sadly they do not have air conditioning, but they were able to give us a fan.

Had a king room with sea view, per our request. The view from the room was wonderful ! Seeing the boats and ferries go by was exactly what we had hoped for. Check in was a breeze and the staff very friendly. At check in we were informed we would be on the 6th floor for the best view possible. Room furnishings were very nice. The room was a bit smaller than we anticipated, but it worked out fine. Breakfast was excellent, with a very nice variety (including fresh fruit , cheeses, meats and many hot items). The staff in the breakfast area were very friendly and attentive. Very glad we chose the Hotel Reisen- the location was perfect for walking to sights in old town, lost of restaurant choices nearby and access to several ferry lines.

Nothing not to like- really enjoyed our stay.

We had a pleasant stay at the Reisen Hotel. The hotel is in a central location and The majority of the attractions are within walking distance. Staff were helpful and friendly and the room was comfortable. The bar is a really lovely place to relax in the evenings and there is a lovely bakery right opposite the hotel where they bake everything on a daily basis!

We had a room facing the harbour and as we were on the third floor, it was peaceful though I can imagine the traffic may be a bit noisy especially at the weekend.

The room was on the small side, but nicely laid out with plenty of storage and a nice view with a little seating area. Our bed was very comfortable. The hotel is in a great location for sightseeing, but remains quiet at night.

Although the breakfast was very good, it was a bit pricey for the area. In addition, the servers seemed concerned about having us pay immediately when we sat rather than at the end, as is typical. Finally, our plates were taken before we were finished. Overall, though the food was very good, the experience was lacking.