location is perfect. right in the center. from there you can easily walk everywhere around the city. very calm room. no noises. excellent. nice welcoming.

on booking it shows like there is a swimming pool. But there is not! it is a plunge bath in their spa. in addition, spa access is not included for hotel guests. and entrance is 60EUR.

The most comfortable beds, staff lovely. Surrounds and situation all beautiful

I wasn’t keen on the interior design. We had a suite on the corner. It was painted a disappointing grey with modern, chrome fittings and the furnishings looked like IKEA? I would have preferred a traditional, plush-luxury feel in line with the history and general presentation of the hotel. We have stayed previously in a more traditional-looking room. This one had perfectly luxurious bed but everything else did not look quite right.

a flawless 5 star hotel. truly the gold standard of service! the staff can’t do enough for you, and it reminds me of old fashioned 5 stars from a previous era where nothing was too much trouble. the lovely man from reception showed me three room options of different styles and let me choose. all of the options were fantastic - two newly renovated/ modern rooms which were very large, and one old style/traditional room, smaller bit also with a couch and so on. unexpectedly I chose the smaller traditional room. it was still spacious and I liked the aesthetic and view. the bathrooms are enormous - double basins, free standing bath and shower. such a welcome treat as hotels so often have tiny bathroom vanities - such a pain for two people and two people’s products!!! in fact we stayed at the diplomat Stockholm the night before we moved into the Grand Hotel and you can’t move in those bathrooms- awful! the hotel itself is a large grand hotel from some time ago but they’ve renovated many rooms and the inside feels fresh and modern. at first I worried it would be a bit “stiff” and long empty corridors but not at all - the bar buzzed with young people at night, the cafe/casual restaurant Is constantly alive and operating - a perfect location looking over Stockholm. we went to see several of Stockholms top hotels and, as I mentioned, we stayed a night at The Diplomat - this is superior in ever sense! service, space, style! the spa and gym area is also fantastic - newly done - world class! ps the casual bar restaurant serves the best kale and chicken salad ever!!

nothing. flawless. the stair area is a bit old fashioned with its glass barricades but it’s part of the story

The location was excellent, the staff, the cleanliness The choice of food and drinks. The ambience The best part was the staff. They were so accommodating

I feel paying 750kr for the spa facilities to use pool etc on top of the actual cost to stay in hotel is a bit much. Or else just build it into the price as it just seems wrong to ask for more money to use the facilities for hotel guests. Also we should have been informed that the pool was under maintenance for the time we were staying

Good location. Friendly and helpful staff. Everything was nice and clean my entire stay.

Just FYI, breakfast is not "all included". You have everything you need but they charge extra if you want them to prepare an omelet or wish to drink champagne etc which is not typical for hotels in this price range.

Absolutely great service. Impressively well trained. Very courteous, very helpful concierges. Very nice bathroom amenities (Bottega Veneta shampoos and shower gels) Great bed and sheet quality. Great fluffy towels. Free bicycles for guests (only 2 available but still)

In general the hotel seems more oriented towards older clientele The breakfast room was overfilled, the bacon was inedible (soggy, greasy, soft), the fruit selection was limited, the scrambled eggs were like a soup. The lobby requires a little bit of an update, feels kind of outdated... We got a room with absolutely terrible view into the back of the building and a maintenance scaffolding. That was really a low light.

The room was very spacious, very comfortable bed, excellent large bathroom with bath and separate shower and closet space too. Fantastic spa and gym, exceptional breakfast and dining facilities, and bar. Beautiful interiors and amazing view - water view from our room. Highly recommended and situated perfectly in Stockholm for exploring the city. Staff was exceptional and highly efficient and kind.

Nothing! Everything was perfect.

Honestly everything .. that’s a real example of 5 stars hotel with authentic prestige experience .. everything was great from the frontiers starting with Philip and the rest of the team they were very very professional and helpful .. really liked the hotel and the stay and how maintained is the hotel and the facilities .. we were 3 ( my wife and I with my 2yrs old kid )

Small minor thing but didn’t reflect what the hotel is trying to achieve ( the hotel charge me for asking for 2 plates “empty ones” ) I even tipped the room service guy who came but this shouldn’t be something to be charged for .. And something more although it’s not bad but I wish the presentation of the breakfast and the food heaters to be with more modern still authentic way the one used a bit old .. but the food is good and tastes and worth coming for daily 👍

excellent location, wonderful building, very good food, clean and proper, fantastic concierge and service at the restaurant

the bar reception was rude and not with the appropriate level of service as all the other staff of the hotel. a very bad exception in a very good total. fortunately, the service at the bar was really good , very kind staff that made us forget the bad experience at the entrance

Front desk reception and the porters were spot on. The room was spacious with the palace view per my booking. Beddings were comfortable. Overall, a great stay.

Unfortunately, I didn't like the smell of the products (very heavy scented) and it also lack the environmental friendliness by not being able to replenish after use. Comp bottled water was provided but in plastic form.