Views, friendliness of staff, room feel/amenities

Wish two things were different - 1) the pillows were firmer, but that is a minor issue. 2) wish there were fly traps on the property especially the restaurant. It felt like there were 5 dozen flies in the restaurant during breakfast and dinners. Wish the Berghaus installed commercial fly traps which would improve guest experience significantly. Other than that, it was a wonderful experience!

Cool location!

Not much to do if the weather is poor. Felt pretty deserted as a whole.

Fantastic location, really beautiful and scenic. We got upgraded to a family room on the 4th floor with stunning views over The Valley. Very clean. Comfortable beds and bed linen. Shower was very hot. Staff really friendly.

Dinner options limited as the property.

We loved loved loved our stay here!! Such a cozy cabin feel. Rooms were very clean. The staff was super nice and attentive. Very kid friendly place. The breakfast is delicious !! Best eggs I have ever eaten at any hotel and their cappuccino is outstanding ! The dining areas are very inviting and have a homey feel. And my kids really enjoyed the small selection of toys available in the breakfast room. The room cleaning service is superb ! I was truly impressed with how neat they left everything in our room. They go above and beyond what is to be reasonably expected! The staff also offered to help carry luggage up to our room which was very kind ! The playground outside of the hotel is amazing and nothing beats the views of the mountains and the personal experience you get with the highland cattle ! It was a visit I will never forget !

If you choose this hotel, be mindful that the last cable car ride up to the mountain is at 5:10 pm!! If you don’t know this, you could easily be in Wengen or Grindewald til the following morning when the cable cars start running again! Also, there are no grocery shops where this hotel is located, so you will need to bring your own snacks and drinks or be ready to purchase whatever the hotel offers, which can be pricey. I also really wish this hotel had microwaves and mini fridges in the room.

Location unbeatable. On top of the mountain. Perfect for stargazing if night sky is clear but I didn’t go out because I was scared what if I cant open the main gate with the code. But I am sure if I had asked the staff before they went off work, they would have showed. Staff is very helpful. They offered to heat my food for me. i could sit in the restaurant even when I was having my own food. I went on romantic trail and it was beautiful and started right from the property.

Staying in the only hotel in an iconic location has its advantages and disadvantages. Overall our stay was fantastic. Amazing views, comfortable room, friendly staff. There was a folk festival going on the day we were there so it was hard to have any down time during the afternoon as the music and clapping went on in a continuous loop that day. Overall, a minor inconvenience. Dinner was good and we were pleasantly surprised that it was not overpriced for the region. Thanks for that! Also, the greens they use in the salads are very fresh and locally grown.

A bit noisy.

This was a surprisingly amazing place to stay. The scenery was beautiful. In the evening you have the entire mountaintop to yourself. The place was serene and the scenery wasn't like anything I've seen before. Would strongly recommend. Breakfast was also pleasant - not too complicated but has good variety. The view in breakfast room is amazing.

Nothing!

The place and the views are phenomenal. As the cable cars stop at 5 PM, there is only you and a few other hotel guests left. Now the mountains are yours to enjoy in its serene setting. This is especially precious for a region as popular and otherwise packed with tourists as Lauterbrunnen / Jungfraujoch. For a mountiain lodge, the accomodation is still very comfortable, clean and well equipped. This was my favorite place to stay in Switzerland.

The staff were so helpful and friendly and the breakfast was incredible, as well as the views

The food was very basic for the price which was a shame. It was also expensive for what it was, although it is Switzerland!! Also, the cable car is £70 return which it would be good if that had been made clear!

What’s not to like, amazing views from on top of a mountain. Fantastic food and atmosphere for a great price!

That the last gondola up to the hotel is at 1600 when there was 5hrs+ more daylight left. I ended up extending my hike back to the hotel because I wanted to take advantage of the scenery and weather.