Spectacular stay - one of the most magical places I've ever stayed overnight. During my visit, we awoke above the clouds to watch the sunrise, and the experience is simply stunning. The room was perfect - comfortable, clean and more tastefully decorated than other mountaintop hotels I visited in Switzerland. Since all food has to be shipped up to the hotel, the quality of dinner far exceeded my expectations and the dining room is beautiful and classic. Staff agreed to an early check-out to allow me to descend on the first funicular run, which I appreciated.

My own fault, but when I got off the cable car I went straight to the hotel itself without realizing the hotel reception is actually directly next to the cable car and funicular station, and had to return. I waited for 5-10 minutes at the hotel building before encountering someone who told me to return to the station to check in. I feel this could have been more clearly marked in the hotel itself. Otherwise though, once I was checked-in, the experience was perfect.

I liked that the hotel made a small exhibition about the history of the hotel foundation. I had an impression that they would like to introduce us what a serious and huge engineering job was behind all of this complex construction. I think it is an appreciation for everyone who create and also for everyone who keep the proper condition of this. Beside it give me -as guest- a feeling that even the hotel is above 2100 m of the sea level I can feel safe.

They have a nice and elegant restaurant and they can offer many excellent foods and drinks. Before I write the only critic I have to acknowledge that I was very satisfied also with the crew. The only thing what I would like to suggest: Handling cutlery when serving could be more hygienic. There is a protocol for this. It is not advisable to serve with your bare hands. But really that is all…. 😊 (I am sorry)

Where do I begin? This hotel was perfection!! Absolutely magnificent location!!! Perched on top of the mountain with unbelievably breathtaking views! The room was large, clean and beautifully decorated. Very comfortable bed. Large shower. Delightfully scented natural shampoo and soap. Gazing out our window from our hotel was magical. And we had direct access to the magnificent mountain and so many fun activities just outside our room. A short gondola ride to mid mountain brought us to the fun and challenging rope course and the exhilarating toboggan. And we had hours of glorious hiking. We climbed up to a special platform to see the extraordinary sunset and sunrise. The staff were all exceptional! Extremely friendly and helpful. The food was abundant and delicious! Our hotel booking included a tasty and filling buffet breakfast as well as nutritious and delicious dinner featuring local ingredients. And a glass of wine to boot! Truly magical 3-night stay with my husband and 13-year-old son. I can’t wait to return!

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The convenience of the hotel package which included meals (Breakfast & Dinner) and have the mountain to us only during sunset and sunrise. Found out during check-out, where there's a luggage service via tram if you wish to hike down the mountain.

2 single beds instead of a Queen size bed in the bedroom and the mattress is a bit too soft.

Very unique experience. You’re paying not just for the room but the view of the mountain as day turns to night and vice-versa, the food (noticeably better than at most Swiss hotels), and the idea of staying on a mountain for a night.

Hot water was slightly inconsistent, but this is to be expected due to the location. Otherwise if you’re hoping for something more trail / hike heavy, or really want pictures of the mountains at different angles, don’t come around November as most viewpoints / activities are closed.

Nice hotel on top of Pilatus mountain, beautiful access from two possible stations to approach, one with cable car, another with cog train. You will be staying at about 2'100+ m high altitude, full view of Luzern, very good panoramic view of Luzern lake and the Swiss Alps, needless to say that it is just breathtaking and most people's reason to stay over is the scenery and the view.

other than the high price nothing...

Location is fantastic. The room was huge and views were great! Definitely worth the higher hotel rate. Breakfast was excellent and so was the quality of the dinner. Dinner was a slightly longer event but loved the food though the potato dumplings were plain and unnecessary as a side.

Maybe dinner could be a quicker affair (or make it as a faster option for those who wish to) as we were really knackered from the hikes. I also do not see why the gondola up and down for hotel guest cannot be free?

This hotel, perched atop Mount Pilatus, offers a truly unique and breathtaking experience. The scenery is unparalleled, and we were fortunate to enjoy sunny weather while the valley was blanketed in fog! The staff were friendly and attentive, making our stay even more enjoyable. It's the perfect retreat to escape the hustle of the city for a night. Highly recommended!

The only minor drawback is the natural limitation during winter, as walking is restricted to designated areas on Mount Pilatus.

Great location Beautiful views and interesting experience Fresh rooms with enough space Very cheerful and polite reception desk

Food is really terrible, dinner and breakfast included to the price which is good, however, I agree with other reviewers about the food. Dinner: you can choose options, but all of them are strange and not tasty, I got meat, but it was very raw and hard, in general I could not eat any of the dish. Breakfast: also bit better but still not a lot of choice.

The most peaceful, beautiful place I’ve ever stayed! So impressed with the entire hotel, lovely staff, warm and comfortable room and so spacious! Delicious four course dinner and so many options for breakfast. Can’t wait to stay again!

Maybe a staff member available in the ‘kulm’ part of the hotel, rather than just when you get off the gondola. But maybe that was because of the off peak time we went.