The hotel location is exemplar and gives one of the most scenic views you could ever experience. Staff were all so friendly and helpful and couldn’t do enough for you We ate at the restaurant and the service and food was superb and again the staff so friendly and helpful with advice on what we could do locally. Cannot recommend this hotel more. First class hospitality and service. Highly recommended and a first class hotel

Restaurant and bar was closed on Tuesday evening but as we had eaten during the day at Lucern we had a relaxed evening with a bottle of wine or two watching the sun drop over the lake from our balcony of our room. Not to be missed

In a welcome note the manager said "welcome to our little paradise by the lake" and it certainly was. The view was perfect, the staff so so welcoming and the perfect location for touring the area (we even got as far as Grindelwald on one day trip). Our breakfast each morning was lovely and really set us up for the day. The hotel has a beautiful garden to relax in for morning coffee or an evening drink. we only had dinner once in the hotel but it was superb, I would give it a food guides star!! Finally and to mention the staff again, they made our perfect stay a fantastic stay.......thank you so much.

Great choice at breakfast. We came back from our day out in Lucerne around 5pm and weren’t hungry for dinner so asked if we could order a sandwich and some fries, Daniela and the kitchen staff were great and we had this in the bar, later Daniel the owner came through and spoke with us and other customers which was a nice touch. The view from our balcony was beautiful and we thoroughly enjoyed our stay here. There’s a regular bus service into Lucerne after a short walk from the hotel, which is free with a city pass.

The breakfast was the same every day. It was okay. I had enough to eat and I do enjoy scrambled eggs and some sweets to start of my day. The only issue is the last day I went down for breakfast later around 9 and it was pretty empty like I had to ask the server to bring more food. So if you are a late breakfast person that might cause some annoyance but maybe I got unlucky this one time. The view is absolutely stunning and I couldn't get tired of it. I appreciated the tea kettle a lot and the mini fridge. The bed and the pillows are very soft it was okay for me but some people might dislike that. If you are doing public transportation, do keep in mind that it's not in the center of Luzern and you do need to walk a bit (10 minutes to the bus and 18 to the train station normal pace).I already knew this cuz I like to check all that before booking a hotel and I don't really mind walking. The neighbourhood felt safe and it was a pleasant walk every time. I enjoyed my stay and I will be coming back for my birthday in winter time.

Not much maybe just make sure the breakfast is ready for late breakfast eaters. Other than that all was well.

Great view of the lake, good food in the restaurant, delicious breakfast, overall a nice stay and a nice place, very cosy. The room was big and relatively comfortable.

The cleaning personnel was very loud while cleaning the rooms, talking and laughing non stop (we could hear them from the room, we could not rest). The (many) mosquitoes on the terrace. The mattress was a bit too soft for my taste.

Property was located little away from Central Lucerne, but very convenient to reach the property thru public transport. Surrounding of Hotel was quite calm (away from traffic noise). The property has amazing view of Mount Platuis. I would recommend to pick lake view hotel, if you are staying for 2 nights or more. We found property bit expensive. But we enjoyed ourselves staying there.

I believe, price of property was bit expensive, if that could be better. Otherwise staff was quite freindly.

Dear hotel management and reception team, I would like to express my deep gratitude and appreciation for the excellent service I received during my recent stay at your hotel. It was truly an exceptional experience, and I would like to take this opportunity to thank and commend your wonderful team. From the moment I arrived at the hotel, I was greeted with warmth and professionalism by the reception staff. The check-in process was seamless, and I was impressed by their efficiency and attention to detail. They made me feel welcome and ensured that all my needs were met throughout my stay. I would also like to extend my appreciation to the entire management team. The level of service provided was exceptional, and it was evident that every aspect of the hotel's operations was carried out with utmost care. The cleanliness and maintenance of the facilities were impeccable, and the amenities provided exceeded my expectations. Moreover, the staff members were extremely attentive and friendly. They were always ready to assist me with any inquiries or requests I had, and their professionalism and willingness to go above and beyond made my stay truly memorable. I was particularly impressed by the promptness of the room service and the delicious food served at the hotel's restaurant. The hotel's location was also ideal, allowing me to explore the surrounding area conveniently. The recommendations provided by the reception staff for local attractions and dining options were invaluable and greatly enhanced my overall travel experience. I would like to express my heartfelt thanks to the entire management and reception team for their exceptional service. Your dedication and commitment to providing a top-notch experience for your guests have not gone unnoticed. The memories I have created during my stay at your hotel will be cherished for a lifetime. Once again, thank you very much for making my visit an unforgettable experience.

We were made to feel so welcome by everyone and also that nothing was too much trouble. So attentive and everyone was so happy. The location was perfect for us. Extremely quiet and right on the lake with great views. Everywhere was spotlessly clean and the gardens were immaculate too. The bed was so comfortable and I asked for a firmer pillow which was brought straight away. Breakfast was superb with excellent choice.

Nothing. It was really lovely.

A boutique hotel on the shores of Lake Lucerne overlooking Mount Pilatus. Neat and clean, Spacious rooms. Excellent team, hardworking smiling, Attentive staff. Varied fresh and delicious breakfast. warm atmosphere, family Homely feeling.. 

Stop by request of public transport or arrange a driver at a fair price! to major attractions, would qllow mobility for guests arriving without a car.

location is great on the lake and facing the mountains. parking is free and available

all good