Location is good because 15 min from center but it is hard for older.

As we know everything is very expensive. Stay at apartment is best way for normal people.

Do not go there. Registration was a big fail. We had to walk far away to a different location to register after we arrived at the apartments and pay (a second time) the city taxes, because they say that the machine at the entrance the machine does not work and the machine charged us $70. We called from the apartments and the people who answered the phone were very rude and did not care. After that awful moment, we entered the apartment and the entire place smelled strongly of curry, the bathtub had hairs, as well as on the pillows and the bedspread. Every time we exited or entered the building we had to be cautious about the job site around us.

The room was very spacious with a balcony overlooking the gorgeous scenery of Zermatt. The kitchen was a bonus as we would buy our groceries from the nearby shops (e.g. Migros) and walk (or take the bus) back to the apartment to cook. The heater kept the room nice and warm, and it was very comfortable throughout the day/ night.

The check-in time was at 3pm but we can store our luggages in the nearby hotel and stroll around Zermatt when we first arrive. Other than that, the bathroom was a little small and there's a 20m uphill walk to the apartment's entrance.

Roomy apartment with a promised view of the Matterhorn. Each of the three bedrooms had en suite bathrooms and comfortable beds. Kitchen was well equipped. Easy to make and eat meals.

Self check in machine malfunctioned so we had an issue with our final payment. Staff came to our door and was rather rude about it, though this was probably due to his limited English. It needs to be made much clearer that the apartments are part of the 4 star Alpen hotel complex and it really makes more sense to go check in there as it is only 5 minutes away.

beatiful clean apartment and spacious. I booked a matterhorn view which is beatiful ! Love the owner quick communication all along with me before my trip and answered all my questions and eased my mind!

location is a bit far from train station. and construction was going on when i was there. check in is a bit of work but I managed it ( not sure other people if older than me can make it :)) I stayed for three nights but with limited coffee supplies for two of us but again with quick response from owner it is no big deal as it was delivered very next day once I sent the message ! have to be very careful with kitchen and not to get it any dirty as previous reviews said they had to pay extra cleaning after use

Spotlessly clean, good size room, bathroom and bed, Zermatt is absurdly expensive for eating out so the fridge and stove is extremely handy!

For a single traveller the 'apartment' it is essentially a hotel room with a stove and non of the perks of housekeeping and receptionists (I expect it's excellent for an entire family to get the full benefit of an apartment), walls are paper thin and the lighting a little dim

Nice family sized apartment that fit all 6 of us comfortably with a great kitchen and plenty of space. Four bathrooms was a perk!

When we arrived to check in, the code they gave us didn't work, so we had to leave our kids and all of our luggage and walk back 10 minutes to the main lodge to check in. This was really inconvenient and if we had young kids, or if it were dark outside, it would have been stressful. When we returned, other guests who were checking into the same apartment complex were experiencing the same inconvenience, so we know we weren't the only ones who this happened to.

Great view of the Matterhorn. Warm and spacious apartment and lovely big bathroom. Very convenient location being close to Zermatt and Gornergrat train stations. Easy access to the relaxing spa and supermarket nearby.

Twin beds as requested were not separated out on arrival, so had to wait for this to be done. The oven was not clean and the door of the freezer compartment in the fridge would not close properly. It would be helpful to have things like foil, cling film and paper towels in the kitchen area.

View of Matterhorn from the bedroom balcony Space inside the unit Giulia at the reception was keen to assist but was stopped by her colleagues

Check-in time is 4pm. We reached at 12pm and even though the unit was ready, we were told to come back later. We came back at 3 and were asked to wait again, until finally, we received the key to the apartment at 4pm. If the unit is ready and you can see that there is a family with kids, why couldn't the unit have been handed over earlier?

Very easy check in process. Location to the train station was convenient, 10 minute walk. The hotel is very clean and we had a bathtub where we can serve her feet after hiking all day. There is also a patio with a beautiful view.

The moment we opened the door, it smelled like cigarette smoke. The receptionist said it is the smell of wood used for the furniture in the room. They even sent a staff over to confirm that it was not the smell cigarette smoke. Eventually we got used to the smokey smell and it didn’t affect our stay too much