We loved this hotel so much, we extended our stay by an additional night. Its only a short walk from the main village and all the attractions of Zermatt. The hotel offer a free shuttle from/to the train station which is extremely handy if you have large suitcases! The facilites were excellent. The breakfast is amazing, so nice to have healthy options available. We ended up dining in both nights, taking advantage of the hotels discounted 5 course meal. All dishes were incredibly tasty, very flavoursome! I highly recommend staying here if visiting Zermatt, and hope that we can one day return!

Loved it all! The naked spa was amazing after a long day on the slopes, as well as the 4pm cake and tea. Even loved the room with its little nespresso machine and mini toblerone each evening. Breakfast was super, the lounge was comfortable, and the ski lockers very modern and easy. I will be returning for sure!

Sadly I asked for a room with Matterhorn view, and despite the hotel not being very busy, I was put in a lower room with a very disappointing view of the back of a small warehouse type thing. That was the only negative. Otherwise there are plenty of good views of Matterhorn outside :)

The property is really really good ! Loved every part of the property including the location , amenities , food . Totally suggest the property only if the property has better staff. If the staff are arrogant and rude no point of staying in such a good hotel also.

The staff particularly this one Mr Evans was extremely RUDE to me ! He was absolutely ARROGANT to say the least ! I woudnt want to even come back to this property if they continue to have such ARROGANT staff ! After all I’ve come on a holiday to have a nice, peaceful time ! Not to face all this ARROGANT hospitality .

The breakfast, spa and service was all excellent. The room was a fine size for my two children and me; had a nice bathroom and an appropriate amount of linens. Also, the ski locker in the hotel was outstanding. Very nice to be able to hang your boots, gloves, etc. in an air circulating environment so everything is dry the next day. Overall a great experience and we'll definitely be staying here again when we return to Zermatt.

Honestly, I enjoyed everything about the hotel. The only quasi negative was probably the dinner we had at the hotel. It was fine but far from great.

Fabulous pool & wellness area. Also enjoyed the lobby are with the pianist in the evening, though only used it once.

The breakfast had a decent choice but the eggs were awful. Even when you ordered from the ‘fresh’ menu, the eggs were overcooked - the scrambled eggs anyway. It would also take forever for them to come. I also found the main guy at breakfast quite brusque and not particularly friendly. We were ‘upgraded’ to an alpine chic room, which when you pulled out the sofa bed for our son, meant that there was hardly any room to get by the bed - like literally squeezing by - to get into the bathroom, due to the large tub in the middle of the room; so we didn’t love that and would not want that room again, as a family of 3.

Everything!!! The room is spacious and well decorated. The bed is comfortable and neck support pillows are available on request. The room is clean and the air conditioner is quiet. The drinks in the minibar are inclusive for the first day. The breakfast is outstanding in terms of quality and variety. The free daily afternoon tea is definitely a plus. The staff are friendly and helpful. They have showed us great hospitality. More importantly, it is not pricey for such standard of service when compared to most of the hotels in Switzerland. All in all, it is the best hotel we have stayed in our 15-day trip in Switzerland.

Just the ventilation systems in the toilet and bathroom are too noisy. However, they are off, it is totally not a question.

It was a wonderful hotel with excellent staff who gave great recommendations. The plus was picking up and dropping off at the train station. It is very expensive to stay there but it was an outstanding.

Air conditioning wasn’t working that well which we know in Europe it’s a challenge, we tried opening the door sulfuring the night but bugs came in so we had to shut the door closed. Also my son was in the other room sleeping on the sofa bed so even with the door open the mountain air would not get there. The temperature was in the high 70s in July with no wind. Otherwise everything was outstanding

Staff are very friendly and helpful. The room we stayed in - a design double- was incredibly comfortable and spacious with a lovely comfortable bed. There are also different options for pillows which was great as I use a memory foam pillow which they could provide. The spa is very nice.the swimming pool is very clean and good length if you want to have a proper swim. The family hot tub is fantastic. We went half board and the food was really tasty and the menu very varied.

One drawback was the remainder of the spa, outside of the pool and family hot tub, was only able to be accessed naked. I appreciate why they have stipulated this but it felt very uncomfortable and people using it were covered in towels which sort of defeats the object.

Superb Hotel, the spa facilities are fantastic, rooms are great, food is amazing and the staff are super friendly, if staying in Zermatt this is the hotel to stay in, 5 min walk from the train station or the hotel porter collects and drops guests off. This hotel is in the heart of Zermatt, 2 min walk to bars, restaurants and local supermarket, modern hotel you won't be disappointed staying here.

Absolutely nothing, the hotel is fantastic, one of the best hotels I've stayed in around the world. Reasonably priced food and drinks, free ebike hire, they even supply a backpack so you can explore Zermatt

Room and hotel aesthetic was updated while fitting the outdoorsy style of Zermatt, size of room, breakfast, and the spa/pool area was fantastic. The location was convenient. We had a short walk to the train, the hotel was next to the river so it was quiet around our hotel.

While we loved that our room had air conditioning, we hard a really hard time keeping it cool. Our room was located on the second floor above the indoor pool, so we were constantly fighting the heat from the pool.