spa facilities with the outside heated pools and jacuzzi is amazing; cleaning was very good and staff was polite ; breakfast also good; I had a balcony , but the view was on the back side.

I've got the single room with a view on the street 1st floor ; the room was crowded with all kind of furniture: for a small room you dont need to have a big table, a desk, an arm-chair plus the wardrobe . Mattress and pillow a bit uncomfortable for my back, but I survived 4 days ; The hotel pretend to be a 4 stars hotel ( and maybe they are for other type of rooms) , but for the room I've paid ( single room with balcony) I've got the worst bathroom ever : small, very dark inside with no facilities - that cant be called 4* bathroom ; you cant properly shave bcz you cant see anything . I can't even imagine how a lady can makeup in that dark bathroom :-)

The spa is amazing, it was the best thing about my stay. I did really enjoy it and would definitely recommend it. Staff were so nice and the hotel is very well located.

Property is well located, close to town very clean and modern rooms. Great sized balcony and the bed was really comfortable! Breakfast was great selection wise and the Melted restaurant was delicious!! The spa and amenities were incredible, so much space and choice in the spa. The staff we spoke to were also really great. Everyone was very helpful and wanted to make sure everyone’s stay was perfect.

The rooms were a little too warm for our liking. Even with the heating off and window open it was still very warm- this may just be personal preference though as we do prefer it a bit cooler. We only ate at the hotel restaurant once but it felt a little frantic. Staff were lovely but our drinks order got a bit confused between different people. Not a big issue but it definitely felt like they were a bit tight staffing wise.

Rooms were clean and well furnished. There was a hiccup with one of the toilets in our family room which we brought up to the hotel staff. The service recovery was good and the overall service in all parts of the hotel from breakfast to reception and porter and bar etc were very friendly and attentive. The food in the restaurant for both breakfast and dinner was of a good standard and a good spread. The spa area with the outdoor heated pool was really nice and relaxing and well maintained

The hiccup in the room toilet could have been anticipated prior to our check in but as mentioned above after we highlighted the issue there was a responsive good service recovery

Although we could not check in early, we were able to leave our luggage at the desk to explore the city. Once we were able to check in officially our bags were placed in our rooms. We were also given an upgraded room from booking which was such a lovely surprise. The hotel was close to the train station, but the hotel does offer a small taxi to come pick you and can drop you off. We enjoyed the selection at breakfast. There was a juicing station and a chef to prepare eggs for you. The room was very spacious and comfortable. We enjoyed having storage for our bags so they didn't always have to be on the ground. We also appreciated that the TVs home screen had an option that displayed local weather and webcams to destinations. It helped with our plans!

The room can feel slightly stuffy. I do feel this is an unfair judgement since I am an American and use to AC. I will say opening the door for circulation did help.

La Ginabelle is (was??) a very beautiful new property/spa right next to the river (more on that later). High end fitments and fixtures throughout. The food is excellent, as are all of the staff (again, later). Very close to the railroad station, and easy walking distance to everything (Zermatt is a very small village). The owner of this family business asks every guest if everything is going well, and is very hands on. BUT we were in Zermatt for one night only (6/20/24), and that was the night the rains came...and came...and then melted the snow on the peaks. Zermatt suffered a terrible flood, there has been great damage to the village and many beautiful properties that were close to the river. In the morning the river had swollen to overflowing and most of the bridges had already been closed. The staff worked very hard to get all of the guests to the rail station before all trains and roads were closed. i think we were on the last train out, literally. The owners and staff were very concerned for the safety of the guests, and did an amazing job of getting everyone out. When La Ginabelle reopens, PLEASE stay there. The property is beautiful, and the staff really are wonderful.

Nothing the management had any control over! The prices were Swiss-normal (what we think of as high to very-high for everything including the water), but we are a budget-minded family so that was on us.

Absolutely delightful stay at the junior suite, in the newly renovated (original) building. Alpine charm, with exposed rafters and modern fixtures (such as motion detection night lights, electric tower warmers, coffee station and minibar stocked with still and sparking water). Ultra plush bath ropes/ linens/pillows. The biggest and most luxurious SPA 🧖🏼‍♀️ powered by geothermal technology is mesmerizing. Extraordinary facilities, and indoor/outdoor heated pools Lastly, the room includes the most complete breakfast, which included a Prosecco station, freshly squeezed orange juice, omelet station, charcuteries presented in refrigerated glass drawers… 5-class all the way! Spotless clean, and the most gracefully staff. Complementary shuttle to/from the train station

Everything was great. I can highly recommend this place. The location was great, the staff were amazing and very friendly, the food was really good. I would definitely book this hotel again when we visit Zermatt next time.

There was only one tiny discomfort. On the last day, we woke up early in the morning for someone was knocking on the door and asking us when we would check out, so the person could clean the room. Which is understandable, but the check out was until 11 and we had plenty of time.

Excellent breakfast facilities. Very good spread and compliments to the chef who really went out of his way to make the omelets with attention to detail. Enjoyed the juice bar and the Cappuccino machine made excellent coffee

Perhaps could have used some of the facilities or spa a little more and maybe at arrival someone could have take us around to show us the hotel and its facilities. Would have been great if the hotel could have collected us at the train station. We walked to the hotel

First of all - the staff, these guys and girls are really making this place special. Service is top quality. Another good things - SPA area, outside pool, nice saunas, relaxing areas. Very good hotel's location, just few steps form the ski lift + from the bus stop which takes to yet another ski lift. Breakfast - one of the best I had, there is everything you can think of.. just great, really liked the reserved table which did not change for the whole stay.

No fitness area? that was surprising and bit disapointing.