localisation is really great and comparing the prices in Zermatt - the price was quite reasonable - it is just the city centre, everything is within the walking distance - train station, cable cars, bars, restaurants, shops - breakfast is a very good choice, because it is served just at 7.30, so you don't have to worry about food in the morning - simply eat and go to the mountains. Nice choice of food - all kinds of cheese were delicious and you can choose coffee as you want - after coming back in the evening we received hot water to make tea in the room - it could be quite difficult to get there, but we were given detailed instructions so we managed to get there without any problems.

to soft beds - my spine suffered a lot - It would be nice to change mattresses for sth more suitable - generally all the place needs a little refreshment, but maybe it should be like this, because it creates the atmosphere of Zermatt .......??? To consider for the Owners :)

Staff were super friendly. They spent lots of time giving us recommendations and helping us with our itenary of Zermatt. They also informed us of the cute goats passing the hotel approx 16.45pm which was a really unique experience to see. Breakfast was delicious and great options - yoghurts, fresh breads, meats, fruits, boiled eggs, selection of hot drinks… perfect start to a busy day. Our room had views of the village on one side and the Matterhorn on the other. Luckily weather was also excellent which allowed for perfect visibility.

Nothing - would highly recommend.

Great location in the middle of Zermatt and very close to the train station (not even a 10 min walk). The staff (owners?) are great. I had a late check in and an early checkout but everything went very smooth. Got clear instructions when I arrived and they made sure some breakfast was available when I left. Also got some good info on what to do while I was there. The shared facilities were very clean, and the room was nice with a little balcony. Eventhough there was a lot of noise outside with the river and town inside it was quiet. Bed was very comfy.

The rooms are a little outdated but that didn’t really bother me.

Location was right in the middle of town and perfect walking distance from shopping, food, good overlooks of the matterhorn, and train station. Breakfast was really good! Many options and good coffee. We could store our bags. The room had a comfortable balcony and decent amount of space for all our stuff. Communication for late check in both pre-trip and day of was excellent and very clear.

No elevator, made it a bit challenging to bring our heavy bags up to the 2nd floor. If you prefer to pay for the ease of getting your bags to/from your room, feel free to stay elsewhere. We didn't mind.

I loved the room! It was a cozy wooden chalet like room and the shared bathrooms and toilets were very clean. Had no problems whatsoever. Decent views from my room and the attached balcony was nice too!

There was no staff on site for the most part and the reception wasn’t manned. So no one to ask for recommendations or simple questions. The breakfast was only half decent. Bread was super hard. If you can afford to skip eating here, I’d skip it. No elevator so all the bags need to go up by stairs 3 floors up.

It was our second time here, good quality-price (considering it's in Zermatt...) and very good location in between the main train/lift stations. The staff is friendly and helpful, buffet breakfast very good with choice of sweet and savoury and hot drink to order to the lady. There is a room for storage were they let you leave your luggage both before check-in and after check-out. We didn't find a room with private bathroom available for this stay, so we slept in one with common bathroom (a toilet and a separate shower for 3-4 rooms, if I remember correctly). The room was really spacious, with a sink, wardrobe, small table and chairs and even a balcony! Both the room and the common toilet very clean. Free wifi works good.

Not related to the hotel itself, but we weren't able to use the common toilet in the morning because it was occupied for too long...fortunately there was another toilet next to the hotel desk which was free ;)

The Hotel is fantastic. The room was large, clean, and comfortable. It felt really charming inside. The staff were extremely helpful and gave us lots of recommendations of where to go and what to do. The breakfast included was a really nice touch. They even made a special breakfast package for us when checking out as we had to leave very early in the morning. The shared bathroom situation was completely fine as they were renovated and looked clean.

Nothing

You can't ask for a better location. Near to the center where you have access to many restaurants and shops. Very friendly staff. The room was comfortable and clean and the bed was very comfortable. The little balcony was also nice to have even though there was not much of a view. The shared bathroom and shower were extremely clean and since there is one on each floor, it was never very busy so it almost didn't feel like a shared bathroom. We were on the 3rd floor so it was a little work out to bring our luggage upstairs since there is no elevator. Breakfast was simple but good enough to get your day starting- don't worry, you won't go hungry. Bonus, coffee was fresh and there was also cappuccino available. We arrived late in Zermatt and the instructions to self check-in were well detailed and easy to follow. We really like our stay at this hotel and would definitely book there again.

Everything was perfect

Superb location. Great view from the balcony. Friendly and helpful staff. Beds were comfortable. The facilities were clean and spacious. Of course those are shared (at least for our room), but that was not an issue in any way. Would definitely recommend staying here. Good value for money.

The room was carpeted. This always feels a bit less clean than otherwise possible. Maybe it is part of the authenticity of the hotel, but I would recommend swapping it out for something with a smooth surface. This is only a minor thing, though. Even with a dust allergy the carpet gave no problems for me, so don't worry about that.

I stayed in a super comfy room with a cool balcony and amazing views. They even had a sink in the room for a quick face wash, plus plenty of fresh towels. Breakfast was yummy, and the staff was awesome. Even though I checked in late, they had my name on the key and showed me where to go. Their chat support was lightning fast too. Loved my stay – totally recommend, especially if you're flying solo like me

Not that I didn’t like it, but just a friendly suggestion: this hotel is situated uphill, and you’ll need to walk uphill while lugging your luggage. Some parts of the road are made of stone, so perhaps considering a taxi to the hotel isn’t a bad idea.