This hotel was a great find. I don’t understand why the reviews are so subdued. The location is perfect, with access to the ski slopes just across road, on a burbling rivulet, on edge of town centre, view of Matterhorn, near bars but not affected by noise…. Run by lovely family. It’s a simple hotel, appropriately cost effective, and clean, comfortable and cosy. No frills but if you’re there for the skiing or hiking then it’s all you need.

Nothing not to like.

We enjoyed our stay at Hotel Cheminee, a family run hotel. The best feature was the view from the balcony on the top floor, really stunning. The beds were comfy and we slept well. The interactions with the staff were pleasant and some of the family engaged more than others, but were friendly. Zermatt town is great as is the skiing and the hotel is perfectly positioned for the Sunnegga ski lifts. Breakfast was decent value given the high prices in Zermatt. It was lovely to stay there over Christmas!

Some may find the pillows quite thin and would need a more substantial pillow. if you book the standard double on the top floor you won't be able to stand under the shower, but there is a bath, but nof a major inconvenience. All in all we enjoyed our stay.

The hotel is conveniently located near both the train and bus stations, which is perfect for first-time travelers to Zermatt, especially considering the hilly terrain. I was pleasantly surprised by the spaciousness of my room and the stunning Matterhorn view it offered. The option for daily cleaning provided by the hotel was a nice touch. I decided to go for the breakfast option for one day, and it was very reasonably priced compared to the rest of Zermatt's dining scene. The staff, who I believe are family members, were incredibly welcoming and hospitable. Thank you for a wonderful welcome.

Breakfast was nice, location was also central and 10 mtrs from Sunugga station.Size of room was great and spacious balcony. Very clean property.

No tea / coffee making facility, pillows are terrible flat and you only get one. Bath towels are a little thin and small. Need some background music in the breakfast area. Breakfast lady keeps an eye on everyone I feel, can be uncomfortable at times. Shoes to be left outside you room…..I take my shoes off when I get inside anyway but I didn’t feel it neassary to leave them outside my door on tray, no snow in summer.

Location is perfect. Very close to the train station and you have a picture perfect view of Matterhorn from your room balcony. Do not believe other bad reviews on this hotel stating it's a hussle to get there on foot from the train station. I'm glad that I made the decision booking this hotel without trusting much with some of sour reviews here. Staffs are very accommodating as well. Definitely will stay over again this hotel on our next trip.

Nothing

Beautiful, roomy bedroom with timber trimmings, elevated ceiling and a balcony. We were able to open the door and window to enjoy the fresh air and cool the room during the warm weather. The beds were very comfortable. A hand shower is in the bath. It would have been nice to have a kettle to make a cup of tea or coffee in the room after the long train trip from Zurich. Very friendly staff. Breakfast was excellent with a choice of cereals, juice, fresh fruit, yoghurt, cheese, meats. croissants and bread plus a choice of eggs. cooked your way and beverages..

The hotel does not have a lift. Despite our prior request for a room close to the ground floor, our request was overlooked and we actually ended up on the top fourth floor. The bonus was the view and being able to stargaze through the skylight window in the bathroom which offered extra ventilation during the unusually hot weather.

Very clean room with a comfortable bed. It was a nice size with a balcony. Only wished we stayed on the side with a view of the Matterhorn. The location was good, right near the river which was lovely to listen to at night. It took us some time to locate the hotel, only to find out in was basically straight down the road from the train station. I wished our reservation came with some directions. Our room was only accessible by stairs and were on the 4th floor which was fine for us, but may not work out well for people with mobility issues. Breakfast was excellent with lots of choices. They had the best breakfast of all the places we stayed. Plus the atmosphere was pleasant with some nice views.

The bathtub was clean and modern, but not a good design. You basically had to sit to "shower", but then couldn't reach the soap. It was also difficult to get out of. Relocating the shower head to a normal above-the-head position would be really helpful. Other than that, everything was really nice.

Our room was very quiet and offered a great view from the balcony at the Matterhorn. The room was very spacious and the mattresses were unexpected comfortably. The fact that we had space and even a little (sleeping) sofa + table was very nice. The breakfast at the ground floor was good with fresh bread and all the things you expect. On request eggs or pancakes! On the day of check-out there was no problem to leave the luggage until the afternoon when we left towards home. Actually the funicular ride from the station direct opposite to Sunnegga is great. You get the best views on the Matterhorn and additional some Great Lakes and local sheep for half the price compared with the train everybody seems to take to the Gornergrat. Short walk from the station, your don't really need one of these expensive electric taxis.

Without an elevator going up to the 4th floor several times a day and especially with our luggage was a little challenging. The internet was totally crap, we used our phone as a hotspot to be able to watch a bit of Netflix. The bathroom and especially the shower war very cramped under slanted roof. Not a relaxing shower but the water pressure was great. No water savers! Having a carpet on the floor is not something I appreciate in 2023.

The wonderful view of the Matterhorn from the balcony of our fourth floor room was well worth the climb up four flights of stairs. If this hotel had an elevator it would be fabulous but they would probably charge more for the room. The manager? kindly carried our bags up for us. The room was large and comfortable. The breakfast included in our room rate was excellent. The hotel is a five minute walk from the train station. Take the street directly in front of the station and turn left at the end, the hotel is on the left a few yards away. You can also take a bus from the station to the end of the first road and then turn left.

As we were in the attic the roof sloped. This was a problem with the bath/shower as the shower head was much too low to stand under.

This hotel is next to the river so the sound of rushing water is nice. If you elect a mountain view room, you will have an excellent view of the Matterhorn. It was an amazing sight to enjoy from the balcony, especially at sunset. the room was carpeted which was a nice touch. I really appreciated the extra counter space above the sink in the bathroom. This is very important to anyone with toiletries. The rooms also included a chair with a table and two bottles of water each day. One was still water the other, with gas. The breakfast offered eggs to order, as well as, a variety of breads, rolls, cheese and sliced meats.

If I had to chose something that they I wished was different, I would have like some type of desk with a reading light to do some work. Only one of the two window tilted in (room 14). Since I like the coolness of Zermatt air at night, I had to leave both windows wide open but that resulted in too much cold air so I need to get up in the middle of the night to close one of them.