The location was excellent - a short walk to all the spots I wanted to visit. The room was well appointed and very comfortable. The toiletries were of excellent quality, and the complimentry mini fridge a welcome addition to the end of a busy day. The hotel has a fun playful vibe to it, and was a great place to stay during my time in Bath.

Some travelers were very confused with the room numbers (the 500 rooms being on the second floor etc.)- it did lead to interesting elevator conversations. Perhaps better signage or explanations when checking in? Personally, I loved the quirkiness of it all, but I did run into a few rather annoyed Americans who are used to things being a bit more linear I guess.

The room was lovely. Spacious, clean and well thought out. The hotel itself was attractive, comfortable and welcoming. Reception staff were friendly and helpful. I liked that I could leave my bag and that it was delivered to my room when ready. The location was perfect l as it was very convenient to the old town centre but not noisy at all.

The breakfast offered at additional cost was fine but poor value for money. At checkout the system automatically charged me for breakfasts I hadn't had, which I didn't discover until I checked the printed receipt at home. The charge was promptly refunded when I contacted the hotel but it would have been better if it hadn't happened.

Reception staff Tracy was exceptional. Going over and beyond to make us feel welcome. Nothing was too much trouble. Superb breakfast and waiting staff excellent. Choice of food excellent, speed of delivery of food excellent. Distance from town and main points of fantastic couldn’t be better

I had booked a premium room with twin beds yet when we arrived a double bed had been made up so we had to wait while the beds were remade. Not a good start. The heating was off in the bathroom ALL through the weekend despite me reporting this. I am 85.+ and a blue badge holder and needed to have a warm bathroom!! Our room wasn’t properly serviced during our stay despite being told by Tracy that it would. Hand basin wasnt cleaned, towels weren’t correctly replaced, bathroom bin wasn’t emptied, things weren’t picked up from the floor and generally nothing was done other than the beds being made. I was very disappointed with housekeeping and maintenance especially at the price I had paid for the room.

Breakfast was very good but we don't normally eat enough to justify spending £20 each-£120 for our three night stay. We'd have been happy with not having a cooked breakfast offered and a lower price charged. Every single member of staff in every area was very friendly and cheerful. The condition of the hotel was excellent.

So may of the breakfast cereal bowls were chipped that it must have been a deliberate policy not to replace them. Staff dressed in jeans is also obviously a policy but this seems to jar with the the class and style of the hotel in our view.

Quirky & comfortable & well located. Lovely decor & gorgeous smell in all common areas. Great restaurant & breakfast (although quite pricey). Lovely rooms with good soundproofing & great blackout curtains. Super helpful & friendly staff!

One room (618 on 3rd floor)) had a very noisy water tank or water filter right above which caused a lot of noise & disruption to sleep every night. Some of the bathrooms were very compact & small (especially in comparison to the room sizes), which in some cases made it difficult to use the toilet or sink. In some bathrooms the shower had no door so the entire floor & toilet got soaked when showering! The top (3rd) floor rooms had very low ceilings & the outer wall sloped inwards so my tall family members bashed their heads quite a bit! Shame about the aircon control panel which was a super green light glow all night. Completely spoiled the super blackout curtain effect & made it daylight all night in the room as couldn’t cover it up!

Well run reception, we were shown to our room which was smallish but immaculate and very attractively designed with a good size well appointed bathroom. Although like most central Bath hotels it had no parking the car park opposite had spaces (summer might be difficult) and was secure. The location is perfect for everything.

Only thing we thought needed attention was the smell of cooking (not that pleasant) from the restaurant (in the hotel but not owned by the hotel ??) which permeated the floor we were on. It did not affect the room but for a hotel of this quality surely the possibility of improved extraction could be investigated. Apart from that very good.

The decor was really lovely, I love that it was old converted townhouses. It made it feel historical in a way but the decor was fresh and modern. The room was very clean and stocked. I really liked that they provided hot chocolate in the room and more beverages beyond just water. The staff were super helpful and lovely too, I was able to stow my luggage after check out no problem and charge my phone. They also gave me great recommendations for places to go and eat . The location was perfect, really close to the train station as well as the downtown important historic area (very well situated). All in all I would stay here again absolutely.

I can’t say much about what I didn’t like because there isn’t much to say. Maybe if breakfast was included that would be nice?

The hotel and restaurant/ bar had totally different atmospheres. The hotel staff felt a little clueless. Whereas the restaurant manager was fantastic and welcoming. James, the bar manager, and our waiter made it feel like a cosy country hotel. The food was lovely. Congratulations to the kitchen team. James was so knowledgeable about all things , especially about vermouth, which is our favourite and pairing wines. We had a great discussion about scicilian wines as we are due to move there. Hint Hotel side up your game to match the restaurant bar side.

The pillows

Lovely comfy bed, although it wasn't a full king as expected. Staff were brilliant. Shower was excellent. Complimentary soft drinks in fridge. Towels were lovely and fluffy and the bath towel was huge. Dressing gowns and slippers. Good choice of breakfast and beautifully cooked. Service was excellent

Only thing there is no free parking at the hotel. Although we did find somewhere to park 10 min walk away on Find my parking space. This was reasonably priced and I was dropped off at the hotel with luggage and my husband parked the car and did the short walk

I recently stayed at hotel Indigo and overall had a positive experience. The location of the hotel was excellent—conveniently situated near local attractions and transport options, which made exploring the area quite easy. The room itself was very clean and well-maintained, which is always a big plus. However, there was a slight odor coming from the bathroom, which was a bit off-putting. Despite this minor issue, the cleanliness of the room overall was impressive. The staff were friendly and accommodating, and the amenities provided were satisfactory. Given the great location and the overall quality of the room, I believe the hotel offers good value for money. I would recommend it to others, with the hope that the minor issue with the bathroom can be addressed for an even better stay in the future