Bed was the comfiest I've been in. The room was amazing and very clean. We went out for the evening and when we returned, staff had been in the room and prepared it for us for going to bed. Water was left on bedside tables, chocolates were left on our pillows, throw pillows had been removed off the bed, and the curtains had been closed and lights dimmed. The attention to detail was unreal.

Located on a very busy junction, we were located on a lower floor and could hear the traffic quite loud (horns and sirens). When we were getting ready for the day at 10am, one of the cleaners entered our room while we were changing without knocking on the door.

Room was very spacious and great view and location was very good to the event we were attending did not eat in hotel so cannot comment. Near to grand central station and shops. Conal at reception was very friendly and efficient check in was at 1pm when we arrived very pleased thankyou Conal and the housekeeping staff . Lady on housekeeping rota on our day from Nepal was so pleasant also. Room and bathroom was beautifully decorated.

We stayed on the 5th floor corridor lighting very dim and shades old fashioned for a 5 star hotel. Musty smell in corridor whilst walking to our room . Carpet needs cleaning 🤔

Everything! The hotel is beautiful and in a brilliant location for exploring the city. The staff were super friendly and helpful. Had one minor issue with the lights (which on reflection I think may have been user error!) but there was no hesitation from staff to resolve this and it was done so quickly. I was so fortunate to also have my room upgraded at check in - no extra cost. The room was comfortable and spacious, and facilities were to a high standard. The turn down service was a first for me - I loved the little chocolates :) thank you!

Nothing at all! Loved every minute of my stay.

Room comfortable, very clean, well serviced with lovely views. Staff were all very friendly and polite. Breakfast and dinner very good quality. Location excellent for exploring Belfast.

Room, although nice, was a little cramped in places. The clock never worked correctly, despite reporting it. On the first day a chap came and corrected it, but every time we left the room and returned the clock went back to 12. Obviously the back up battery wasn't working, we did report this, but was not correct during our 4 night stay. Not a big issue at all, but worth mentioning.

Loved the location. Hotel was amazing. Staff were very friendly and helpful. Very quiet and peaceful. We would definitely return. Great choice of food for breakfast.

Unfortunately when we decided to dine in the bar on the Sat evening, we waited 15 mins for someone to bring menus, when it didn't happen we requested menus from the bartender. When the menus were given to us we waited a further 10 mins for someone to take our order, when that didn't happen we decided to leave and dine elsewhere. Very disappointed and surprised.

What a wonderful surprise when the concierge came to the table during our afternoon tea to announce our room was ready. The friendliness of the staff was exceptional. We were made to feel very special on this surprise treat on our wedding day. All the extras including a valentine's card in the room, delivery of chocolates and water, even the candle by the bath, were delightful touches. The number of pillows, the fluffy robes and comfort of the room made us so at home. The restaurant staff were so helpful and facilitating. We absolutely loved our stay and would like to express our heartfelt thanks to all the lovely staff at the Fitz.

Only one hot chocolate in the room.

The location of the hotel is probably the best one in the whole of Belfast. Everything that we wanted to see in the city centre was only a few hundred metres away, including the main central train station, and streets filled with bars and restaurants. The room was very spacious, spotlessly clean, and amenities were replenished every morning. The staff and the concierge would go out of your way to help you out, and even provided us with some great local tips of what we should do whilst in Belfast. Definitely a 5 star experience.

Nothing. Everything was excellent.

From the moment I arrived, I was made to feel welcome. Staff at reception were warm, friendly and professional. My room was fab. Stylishly decorated, perfectly clean and with a big comfy bed. Breakfast was superb - I recommend that 'Full Fitz'. Restaurant staff were slick, very professional and personable too. I'll be back!

Ha ha - struggling to find something to complain about. One thing ... I couldn't figure out how to get a room service menu. I'm so used to seeing QR codes or looking on the TV. But this was very minor and in the end, I decided to pop out and grab something to eat at one of the many fantastic restaurants within walking distance.

The room was exceptional - nice and big - lovely decor and modern. Big bathroom with lovely powerful shower. Turn down service was a surprise and lovely. The meal was amazing - my husband was worried the portions would be small but they were great and tasted lovely too. Great value as we got the £30 2 course deal. The restaurant wasnt busy which is a shame as it is very good. Service was lovely and staff very friendly Location for central belfast great Have told colleagues Fitz should be the go to hotel to stay in in Belfast - much better that the Europa! Nice view from the room

Noise from street - but that cant be helped in a busy city - saw you provided ear plugs :)

Really central, easy to get to in car. We parked across the road in public car park. The room was really lovely with turn down service, toiletries, mini bar, lots of water provided. The lighting was great (could dim or increase), robes etc. No waiting for breakfast either which was great. Nice bar with excellent cocktails and beers. Live music too.

I don't think it's 5 star quality, some areas need improvement e.g. like bathroom doors with marks, service at breakfast hit and miss (bringing wrong breakfast, bacon lightly cooked). I suppose I expected staff to go over the top like in other 5 stars but it's not the same. e.g. waiting in bar for check. I would say it's more a 4 star but It's only my opinion. I would stay again because it's very central and handy to get to.